NHTSA ID Number: 10172000
Manufacturer Communication Number: Circular 57H3
TSB/Document Date: 2020-03-06
Summary
Audi has developed new software and/or parts applicable to certain Audi e-tron vehicles in order to bring these vehicles up to the latest factory specifications.
Time stated on
diagnostic protocol
De-energize high voltage system
Inspect high-voltage cable; high-voltage cable requires replacement
LABOR
Labor Op
Time Units
Description
9330 43 99
30
Inspect high-voltage cable
9303 19 99
450
Remove and install high-voltage battery
9330 55 99
30
Replace high-voltage cable
9310 00 99
20
9310 01 99
Time stated on
diagnostic protocol
De-energize high voltage system
PARTS
Quantity
Part Number
Description
1.00
4KE971025
Wir.harn. (High-voltage Cable)
18.00
N 91146901
Socket hd. Screw with polygon socket
4.00
N 91272101
Screw
3.00
80A886373
Grommet
Up to 40.00
G 013A8JS0
Coolant concentrate
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 5 of 28
Customer Letter Example (USA)
This notice applies to your vehicle: ,
Subject:
Service Action 57H3 – e-tron Service Package
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a vehicle
affected by this action.
Service Package
Description
Audi has developed new software and/or parts applicable to certain Audi e-tron
vehicles in order to bring these vehicles up to the latest factory specifications.
What will we do?
Your authorized Audi dealer will perform the applicable service package items for you
free of charge. Depending on the updates that apply to your vehicle, this work could
take several hours to complete.
What should you do?
•
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
•
Please bring your portable vehicle charger to your repair appointment.
•
This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
for open Recalls and
Service Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 6 of 28
Customer Letter Example (CANADA)
This notice applies to your vehicle: ,
Subject:
Service Action 57H3 – e-tron Service Package
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a
vehicle affected by this action.
Service Package
Description
Audi has developed new software and/or parts applicable to certain Audi e-tron
vehicles in order to bring these vehicles up to the latest factory specifications.
What will we do?
Your authorized Audi dealer will perform the applicable service package items for
you free of charge. Depending on the updates that apply to your vehicle, this work
could take several hours to complete.
What should you do?
•
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
•
Please bring your portable vehicle charger to your repair appointment.
•
This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 7 of 28
Campaign Work Procedure
57H3 Service Action
Safety Precautions When Working On Or Near High-Voltage Components
Extreme danger due to high voltage.
Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
A service package has been prepared for Audi e-tron vehicles manufactured within a specific period. The service
campaign includes the following points:
Criteria
Condition
01
There is a delay before the doors are opened from the inside; the interior door handle sometimes has to
be operated twice.
02
The response of the front parking aid, e.g. near the curb, is too sensitive.
03
The charging cable does not store the customer’s last setting (the charging power is reset to 50% when
the vehicle is charged next).
04
The purpose is to prevent topping off coolant. Adding more fluid can cause coolant to be transported to
the high-voltage battery.
05
At temperatures around freezing, the Bowden cable for the exterior door handles may freeze. If this
happens, it is not possible to open the vehicle from the outside.
06
Moisture being absorbed by the material on the DC charging cover can cause jamming.
07
The two manual release mechanisms (yellow for charging connector and red for charging flap) may have
been intertwined.
09
The high-voltage wiring harness to the electric drive motor on the rear axle may chafe against the
subframe and/or power unit support.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 8 of 28
Required Tools
Criteria 01 and 02 – Update Door Electronics and Front Sensors
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X-
(or equivalent)
(or equivalent)
Criteria 03 – Update Universal Charging Cable
Diagnostic Adapter for
High-Voltage Charging
System
Diagnostic Tester
-VAS611009KIT-
(or equivalent)
-VAS6150X-
Criteria 05 – Replace Bowden Cable for Doors
Release Pliers
-VAS6427-
Removal Wedge
-T40233(or equivalent)
Scraper Set
Wedge Set
-VAS6845-
-T10383-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 9 of 28
Criteria 09 – Service High-voltage Cable (Only if high-voltage system is de-energized)
Warning Sign - High
Voltage
Warning Sign - "Do Not
Switch On"
-VAS6649-
-VAS6650A-
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X-
(or equivalent)
(or equivalent)
Padlock
-T40262/1(from Service
Disconnect Lock T40262-) or equivalent
NOTE
Additional tools will be needed for Criteria 09 vehicles that require replacement of the high-voltage cable. In these
cases, refer to the ELSA Repair Manual
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020
57H3 Page 10 of 28
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Criteria
Work
01
Update door electronics
02
Update front sensors
03
Update universal charging cable
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TSB/Document ID: Circular 57H3
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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