Service Action
Code: 19N8
Subject
Release Date
REVISION SUMMARY
Affected Vehicles

REVISION

After-Run Coolant Pump
February 18, 2020
Updated claiming and work instructions: A single part number per criteria will now be
used.
U.S.A.: Certain 2012-2017 MY Audi vehicles with a 2.0L TFSI gasoline engine
CANADA: Certain 2013-2017 MY Audi vehicles with a 2.0L TFSI gasoline engine
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Power to the electric (after-run) coolant pump was disconnected under Safety Recall 19N4.

Corrective Action

Install a new electric (after-run) coolant pump and update ECM software.

Parts Information

Parts will be allocated prior to owner notification. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, please submit the backordered sales document
number to upperorderlimits@audi.com to have additional parts released.

Code Visibility

On or about April 16, 2019, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about April 16, 2019, this campaign code showed open on affected vehicles in Elsa.
On or about April 16, 2019, affected vehicles were identified with this campaign code in the VIN
Lookup tool at www.audiusa.com.

Owner Notification

Owner notification took place in April 2019. Owner letter examples are included in this bulletin
for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2023. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 1 of 19

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

19N8

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark electric (after-run) coolant pump as causal part*
Do not claim wash/loaner under this action
01
Remove connector plug and install after-run coolant pump
Labor operation:
Quantity
1.00

1947 55 99
Part Number
06H965559H

70 T.U.
Description
After-run coolant pump*

-ANDConnect battery charger.
Labor operation:

2706 89 50

10 T.U.

-ANDConnect vehicle diagnostic tester, update engine control module software
Labor operation:

2470 25 99

Time stated on diagnostic protocol

NOTE
Operating mode “Flash” must be used. Performing this software update using “Diagnosis”
(Guided Fault Finding) could result in non-payment of the claim.

Continued on next page.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 2 of 19

Criteria I.D.

02 -or- 03
Remove connector plug and install after-run coolant pump
Labor operation:
Quantity
1.00

1947 55 99
Part Number
06H965559K

70 T.U.
Description
After-run coolant pump*

-ANDConnect battery charger.
Labor operation:

2706 89 50

10 T.U.

-ANDConnect vehicle diagnostic tester, update engine control module software
Labor operation:

2470 25 99

Time stated on diagnostic protocol

NOTE
Operating mode “Flash” must be used. Performing this software update using “Diagnosis”
(Guided Fault Finding) could result in non-payment of the claim.

- AND, ONLY IF NECESSARY Criteria I.D.

ALL (ONLY if after-run coolant pump connector found damaged)
Replace after-run coolant pump connector housing and wires.
Labor operation:
Quantity
Up to 1.00
Up to 2.00
Up to 1.00
Up to 1.00
Up to 3.00
Up to 1.00

9709 41 99
Part Number
000979940
000979941
000979034E
000979159E
3C0972741
4H0973703

50 T.U.
Description
Butt connector for 0.5 mm wire
Butt connector for 1.0 mm wire
0.5 mm wire
1.0 mm wire
Wire seal
Connector housing

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 3 of 19

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 19N8 – Electric (After-Run) Coolant Pump
Certain 2012-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2012-2017 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

Power to the electric (after-run) coolant pump in your vehicle was disconnected under
Safety Recall 19N4.

What will we do?

Your authorized Audi dealer will install a new electric (after-run) coolant pump and
update the Engine Control Module (ECM) software in your vehicle. This work will take
about one (1) hour to complete and will be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2023. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 4 of 19

Customer Letter Example (CANADA)

This notice applies to your vehicle:
Subject:

Service Action 19N8 – Electric (After-Run) Coolant Pump
Certain 2013-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2013-2017 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

Power to the electric (after-run) coolant pump in your vehicle was disconnected under
Safety Recall 19N4.

What will we do?

Your authorized Audi dealer will install a new electric (after-run) coolant pump and
update the Engine Control Module (ECM) software in your vehicle. This work will take
about one (1) hour to complete and will be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2023. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 5 of 19

Campaign Work Procedure

19N8 Service Action

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

•

Remove connector plug, install new after-run
coolant pump and update ECM software.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 6 of 19

Required Parts
Criteria

Quantity

Part Number

Part Description

01

1

06H.965.559.H

After-run Coolant Pump (Pierburg)

02 or 03

1

06H.965.559.K

After-run Coolant Pump (Buehler)

NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X / VAS6160X-

(or equivalent)

(or equivalent)

Torque Wrench
5-50Nm

Torque Wrench 1783
2-10Nm

-VAG1331-

-VAG1783-

(or equivalent)

(or equivalent)

Hose Clamps - Up To
25mm
-3094(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

19N8 Page 7 of 19

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020