EMISSIONS RECALL H223 - SERVICE
DIAGNOSTIC TOOL UNABLE TO READ VEHICLE
IDENTIFICATION NUMBER (VIN)
NAS19.06.014

RECALL

AFTERSALES BULLETIN

CAN/USA

ISSUE 2

NOVEMBER 22, 2019

NOTE: this bulletin updates/supersedes all previous versions. Changes are highlighted in blue.
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where, if
the vehicle is subjected to state inspection, the Vehicle Identification Number (VIN) is not read using a handheld
diagnostic tool during vehicle functionality testing. This concern does not affect the vehicle's emissions output.
AFFECTED VEHICLE RANGE
F-TYPE (X152)
Model Year: ................... 2018
VIN: ................................... K47341-K55799
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will update the
Powertrain Control Module (PCM) software to the latest level. There will be no charge to owners for this action
under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of July 29, 2019.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H223NAS, Emissions Recall: Service Diagnostic Tool Unable To Read Vehicle
Identification Number (VIN), for detailed repair instructions.
PARTS
NOTE: an allowance of $0.50 (US) is provided for the Authorized Modification Label and CA Vehicle Emission
Recall - Proof of Correction Certificate.
* When ordering parts, order only the expected percentage demand of parts identified
** Order quantity of '1' (one) includes a pack of 100 labels
*** Order quantity of '1' (one) is a pack of 25 certificates
DESCRIPTION

Authorized Modification Label

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

PART NUMBER

JLM21848

QUANTITY

1**

EXPECTED PERCENTAGE
DEMAND*

100

DESCRIPTION

PART NUMBER

CA Vehicle Emission Recall - Proof of
JLM21849
Correction Certificate (California-registered
vehicles only)

QUANTITY

EXPECTED PERCENTAGE
DEMAND*

1***

100 (California-registered
vehicles only)

TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

H223

A

H223

B

DESCRIPTION

SRO

TIME
(HOURS)

SUNDRY
CODE

VALUE

Powertrain Control Module (PCM) Update - Replace ECU

85.18.03

0.2

ZZZ001

$0.50

Powertrain Control Module (PCM) Update - Replace ECU

85.18.03

0.2

ZZZ001

$0.50

Drive in/drive out

10.10.10

0.2

-

-

NOTE: an allowance of $0.50 (US) is provided for the Authorized Modification Label and CA Vehicle Emission
Recall - Proof of Correction Certificate.

Normal Warranty policies and procedures apply.

SAMPLE OWNER LETTER - CANADA - EMISSIONS RECALL H223
July 2019
Emissions Recall H223 - Diagnostic Tool Unable To Read Vehicle Identification Number (VIN)

e

Vehicle Affected: Jaguar F-TYPE
Model Year: 2018

Dear Jaguar F-TYPE Owner,

What is the issue?

pl

Jaguar Land Rover Canada ULC is conducting a no-charge Emissions
missions Recall (Program
ram Code
Cod H223)
H223
3) for owners of
certain 2018 Model Year Jaguar F-TYPE vehicles.

A potential quality issue has been identified where,
re, if the vehicle iss subjected to state inspection, the Vehicle
Identification Number (VIN) is not read using a handheld diagnostic
This
gnostic tool during vehicle functionality
fu
testing. T
concern does not affect the vehicle's emissions
sions output.
What will Jaguar and your Jaguar Retailer
etailer do?

m

An authorized Jaguar retailer will update the Powertrain
latest level. There
wertrain Control Module (PCM) so
software to the la
will be no charge for this repair.
What should you do?

Contact your preferred
Jaguar
them
d authorized Jagua
aguarr retailer and provide
pr
them with your Vehicle Identification Number (VIN)
and request a service
ce date to complete
mplete the work required under
u
Program Code ‘H223’.
‘H
During this visit,
aspect of your vehicle’s
operation or performance with
t, please take the opportunity
pportunity to discuss any as
veh
the Retailer team who will be pleased
d to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advance
advanced features.
How
w long will it take?
ake?

sa

possible in order to minimize inconvenience to customers
The work will be carried out as quickly and efficiently
eff
as possibl
minutes,, although your retailer may need your vehicle for a longer time.
and is expected to take approximately 30 mi
minutes
Your retailer
ailer can provide you with a better estimate of the overall time for the service visit.
to the lessee within 10 days.
Attention
tention Leasing Agencies: please
please forward
f
this notification
no
Moved
oved or no longer own this Jaguar vehicle?

If you are no longer the owner
of this vehicle,
ow
vehicl Jaguar would greatly appreciate the name and address of the new
owner,
Change Form
er, using the Information
nforma
Fo enclosed.
What should
questions?
uld
d you do if you have further
fu
If you have any
regarding this program or need assistance in locating the nearest authorized Jaguar
y questions regar
retailer, please contact
ontact the JJaguar Canada Customer Relationship Center at 800-668-6257.

You may also contactt us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:

Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Jaguar; your ownership experience is very important to us. We
this service
e recognize
rec
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, w
will strive to
minimize any inconvenience to you caused by this program.

pl

sa

m

Robert Whisson
Director, Customer Service
Jaguar Land Rover Canada ULC

e

Yours Sincerely,

SAMPLE OWNER LETTER - USA - EMISSIONS RECALL H223
July 2019
Emissions Recall H223 - Diagnostic Tool Unable To Read Vehicle Identification Number (VIN)

e

Vehicle Affected: Jaguar F-TYPE
Model Year: 2018

Dear Jaguar F-TYPE Owner,

What is the issue?

pl

Jaguar Land Rover North America, LLC is conducting a no-charge
harge Emissions Recall
all (Program Code H223)
H223) for
owners of certain 2018 Model Year Jaguar F-TYPE vehicles.
s.

A potential quality issue has been identified where,
re, if the vehicle iss subjected to state inspection, the Vehicle
Identification Number (VIN) is not read using a handheld diagnostic
This
gnostic tool during vehicle functionality
fu
testing. T
concern does not affect the vehicle's emissions
sions output.
What will Jaguar and your Jaguar Retailer
etailer do?

m

An authorized Jaguar retailer will update the Powertrain
latest level. There
wertrain Control Module (PCM) so
software to the la
will be no charge for this repair.
What should you do?

Contact your preferred
Jaguar
them with your Vehicle Identification Number (VIN)
d authorized Jagua
aguarr retailer and provide
p
and request a service
‘H223’.
ce date to complete
mplete the work required under
u
Program Code ‘H
During this visit,
aspect of your vehicle’s
operation or performance with
t, please take the opportunity
pportunity to discuss any as
veh
the Retailer team who will be pleased
d to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advance
advanced features.
How
w long will it take?
ake?

sa

as
possible in order to minimize inconvenience to customers
The work will be carried out as quickly and efficiently
eff
as possibl
minutes,, although your retailer may need your vehicle for a longer time.
and is expected to take approximately 30 mi
minutes
Your retailer
ailer can provide you with a better estimate of the overall time for the service visit.
registered
Are
e you the owner of an affected vehicle
ve
registere in California?
The
he State of California requires the
th completion of
o this service prior to the vehicle’s registration renewal. When the
retailer will provide you a Proof of Correction certificate. Please
required
equired service has been completed, your Jaguar
Jag
retain
your records as you
tain this certificate for y
yo may be required to present it to the Department of Motor Vehicles
when
n renewing your
ur reg
registration.
Attention Leasing
please
easing Agencies:
A
pleas forward this notification to the lessee within 10 days.
Moved or no longer
nger own this Jaguar vehicle?

If you are no longer the owner
of this vehicle, Jaguar would greatly appreciate the name and address of the new
ow
owner, using the Information Change Form enclosed.
What should you do if you have further questions?

Should you have any questions regarding this Program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR (800-452-4827).
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495

e

Thank you again for selecting Jaguar; your ownership experience is very important
tant to us. We recognize this service
se
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized
orized Jaguar retailer,
etailer, will strive to
minimize any inconvenience to you caused by this program.

pl

Sincerely,

sa

m

Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC

TECHNICAL Q & A - EMISSIONS RECALL H223
Main Message: a potential quality issue has been identified where, if the vehicle is subjected to state inspection,
the Vehicle Identification Number (VIN) is not read using a handheld diagnostic tool during vehicle functionality
testing.
Q1
A

Who do I contact if a member of the press contacts me about this recall?
Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to
the attention of:
Stuart Schorr
Taylor Hoel
Vice President, Communications & Public Affairs Manager, PR & Communications - Jaguar
Jaguar Land Rover North America, LLC
Jaguar Land Rover North America, LLC
[email protected]
[email protected]
Office: +1-201-818-8272
Office: +1-201-760-8561
Cell: +1-201-739-2964
Cell: +1-201-739-1565

Q2
A

Why is Jaguar Land Rover recalling certain Jaguar vehicles?
A potential quality issue has been identified where, if the vehicle is subjected to state inspection, the
Vehicle Identification Number (VIN) is not read using a handheld diagnostic tool during vehicle
functionality testing. This concern does not affect the vehicle's emissions output.

Q3
A

Can you tell me more about what is wrong with the vehicles?
During the course of product certification it was recognized that the requirement to provide VIN read
capability was omitted from the specification of vehicles affected. By agreement with the authorities, a
retrospective vehicle field update program was accepted.

Q4
A

How would the customer become aware of potentially having this concern?
Customers would not be aware of this potential defect, prior to a state inspection.

Q5
A

Does this concern affect vehicle compliance?
Yes, this condition affects the compliance of the affected vehicles.

Q6
A

Has Jaguar Land Rover Limited received many complaints?

Q7
A

Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

Q8
A

How was the condition discovered?
The condition was discovered during in-market certification vehicle testing.

Q9
A

How long has Jaguar Land Rover known about this problem?
The issue was first investigated on April 9, 2019.

Q10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be
designed and engineered for the passengers' safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field
data to make sure that any matters relating to safety and compliance are rigorously investigated.

A

No, Jaguar Land Rover has not received any complaints.

Q11
A

What has Jaguar Land Rover done in production?
Production vehicles have modified software which assured the VIN can be read.

Q12
A

What will an authorized Jaguar retailers do to the vehicles?
Authorized repairers will update the Powertrain Control Module (PCM) software.

Q13
A

Which vehicles are affected by this recall?
The following Jaguar vehicles, manufactured from January 12, 2017, to January 23, 2018, are affected:
F-TYPE (X152)
Model Year:
2018
VIN:
K47341-K55799

Q14
A

Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.

Q15
A

Are parts/software available to rework vehicles?
Yes, the necessary software is available for authorized Jaguar retailers to conduct this repair.

Q16
A

How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.

Q17
A

How do I know if my Jaguar vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an
authorized Jaguar retailer for the work to be carried out.

Q18
A

How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be
required for longer.

Q19
A

Can I continue to drive my Jaguar vehicle safely until it has been recalled?
Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding
their vehicles.