UPDATE PRIOR TO SALE N409 UPS12019-2B ON-BOARD DIAGNOSTICS (OBD) SYSTEM
READINESS STATUS
NAS19.11.006

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
NOVEMBER 18, 2019

DESCRIPTION OF ISSUE
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which
may contain software that prevents the successful completion of On-Board Diagnostics readiness and may cause
vehicles to fail mandatory state/provincial inspection.
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
Range Rover Sport (L494)
Model Year: ................. 2019
VIN: ................................. 838760-876016
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired
before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this
recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the
applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been
procured.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:

‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.