NHTSA ID Number: 10164920
Manufacturer Communication Number: T-SB-0117-19
TSB/Document Date: 2019-09-16
Summary
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0015-15. Service Bulletin No. T-SB-0015-15 is obsolete and any printed versions should be discarded. Some 2014 model year Corolla vehicles equipped with Entune? Audio (version BU.26.42) or Entune? Premium Audio (version AU.26.61) may exhibit one or more of the following conditions. ? Apps screen displays after reroute (Entune? Premium Audio only) ? Voice command system freezes during phonebook transfer ? Voice command system freezes when radio is in XM mode ? Bluetooth is inoperative while using Apps ? Sent SMS message continually appears on display audio for BlackBerry devices (Q10 and Z10)
When switching from XM to AM/FM, the radio stays on XM
Voice Recognition inoperative for Entune™ apps
Entune™ icons are yellow blocks
Frequency displays incorrectly after pressing Scan button multiple times
Navigation is frozen or clock has stopped
HD Traffic data is not shown on the map
Unable to perform “Web Search” using Voice Recognition
© 2019 Toyota
Motor Sales, USA
T-SB-0117-19
August 28, 2019
Page 7 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Some 2014 - 2015 model year vehicles equipped with Entune(tm) Audio (version BU.70.29 or
BU.38.47), Entune(tm) Audio Plus (version DU.70.69), or Entune(tm) Premium Audio (AU.70.69
or AU.38.83) or earlier may exhibit one or more of the following conditions:
Audio source information does not match between the head unit and instrument cluster
Incorrect phone number displayed on instrument cluster during the first few seconds on
an incoming call
Browse button is missing during Bluetooth audio on supported phones
Phone book transfer cannot be interrupted once it has been started
If hands-free Bluetooth fails to connect, it will not display the connection failure screen
When connecting an audio player and the system times out, the incorrect screen displays
Device information missing and only the device name is shown
Weather icon flickers intermittently
Bluetooth status is not displayed in the radio options screen
ETA is displayed in the quick message
Track name is not displayed on iHeartRadio screen
Screen does not transition to the sonar screen intermittently
Apps menu screen freezes intermittently
Error codes cannot be cleared from service menu
Voice Recognition is slow to respond or freezes
Intermittent black screen or screen shuts off
“Message list could not be loaded” or SMS messages will not be read intermittently
Intermittently Entune™ will not launch
Intermittent rebooting or resetting
Stuck on “Hello” screen
Time doesn’t update when crossing time zones
Cancel button is inoperative in Add Device Screen
Bluetooth intermittently disconnects or doesn’t connect or reconnect
Stuck on “retrieving messages. Please wait...” screen
Unable to change to FM mode
Audio hard button is inoperative after Voice Recognition
Half of the home screen is displayed in the service menu
Audio is missing from the home screen
Home screen is displayed when screen off is selected
© 2019 Toyota Motor Sales, USA
T-SB-0117-19
August 28, 2019
Page 8 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Stuck on “Transferring contacts1/4” screen
“Go” button on voice recognition screen is intermittently inoperative
Weather map button is intermittently inoperative
Audio information does not match between the instrument cluster and the head unit
Instrument cluster displays incorrect information when on XM mode
Rumble sound coming from radio when no audio is playing
USB audio resets after ignition off and on
Hands-free settings reset after ignition off and on
Some 2014 – 2015 model year vehicles equipped with Entune™ Premium Audio (AU.70.81 or
AU.38.93) or earlier may exhibit one or more of the following conditions.
Unable to make calls from call history
Unable to send SMS messages
Abnormal operation when switching between phones
Browse button missing when using BT Audio
Intermittent rebooting
Low Fuel pop-up not working
Intermittent radio freezing
Phonebook transfer will not complete
Incoming call displays phone number instead of phonebook name
Unable to download Entune Apps
Incorrect vehicle position on TrafficMap
Phonebook image missing on incoming call
Intermittent slow phone connection time
Unable to set channel presets
Phonebook images will not load or are not complete
Bluetooth intermittently disconnects
Speed limits are not displayed
Abnormal route guidance
Follow the Repair Procedure in this bulletin to install the latest software version.
© 2019 Toyota Motor Sales, USA
T-SB-0117-19
August 28, 2019
Page 9 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Warranty Information
OP CODE
EL1503
DESCRIPTION
MODEL
TIME
OFP
Camry, Camry HV
86140-06190
86140-06390
86140-06070
86804-06160
86804-06140
86804-06110
86804-06100
Corolla
86140-02050
86804-02020
Software Update
0.3
Prius C
86804-52020
86140-52320
RAV4
86140-0R090
86140-0R100
86140-42190
86140-42200
86804-0R010
86804-0R020
86804-42090
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2019 Toyota Motor Sales, USA
T-SB-0117-19
August 28, 2019
Page 10 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update
HEAD UNIT
MODEL YEAR
MODEL
APPLICABLE FILE ON USB DRIVE
2014
Camry, Camry HV,
Corolla, RAV4
13TBDANA-CA01_7031.zip
2015
Camry, Camry HV,
Prius C
13TBDANA-CA02_3848.zip
RAV4
13TDDANA-CA01_7073.zip
Entune™ Audio
Entune™ Audio Plus
2014
Camry, Camry HV
Entune™ Premium
Audio
13TDANNA-CA09_0001.zip
2015
Camry, Camry HV,
Prius C
*ALL files MUST be included in one USB flash drive which will be used for the update.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2019 Toyota Motor Sales, USA
T-SB-0117-19
August 28, 2019
Page 11 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure
1. Confirm the audio system type by checking the Panel ID printed above the top-right or
bottom-right of the display.
Figure 1. Corolla
Figure 2. Camry, Camry HV
Figure 3. RAV4
Figure 4. Prius C
Table 1. Panel ID Information
MODEL
Camry,
Camry HV
MODEL YEAR
ENTUNE™ AUDIO
2014
100201
2015
100366
Corolla
RAV4
Prius C
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM
100202
100203
N/A
100149
100367
100368
100150
2014 – 2015
100327
100328
100325
100326
100319
100324
100459
2015
100505
N/A
100504
2. Insert the USB flash drive into the vehicle USB port.
3. Start the engine.
© 2019 Toyota Motor Sales, USA
T-SB-0117-19
August 28, 2019
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
4. Wait for the Select Audio Source screen to
be displayed.
Figure 5.
5. Wait until the USB source icon highlights and
displays the USB name with the icon.
Figure 6.
© 2019 Toyota Motor Sales, USA
Page 12 of 19
T-SB-0117-19
August 28, 2019
Page 13 of 19
Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
6. Go to the Setup screen.
A. For Entune™ Audio, press the Setup button on the panel.
Figure 7. Corolla
Figure 8. Camry, Camry HV
Figure 9. RAV4
Figure 10. Prius C
B. For Entune™ Audio Plus and Entune™ Premium Audio, press the Apps button on the left
of the panel.
Figure 11.
- Seamless Bluetooth Connectivity: Car stereo with Bluetooth...
- Powerful, Clear Audio Performance: Equipped with a built-in...
- High-Quality Music Playback via USB: Enjoy clear, detailed...
- Compact 1-DIN Design: Single din radio is designed with a...
- Simple Sound Customization: Dedicated Direct EQ Keys let you...
- 【High Quality Car Stereo Player】- Our double din car...
- 【Double Din Car Stereo Phone Mirror Link】- Support...
- 【7 inch Double Din Car Radio With Bluetooth 5.0 and FM...
- 【Car Stereo Double Din Inputs】- USB /SD/AUX input. car...
- 【Standard Double Din Stereo with Backup Camera】- Parking...
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TSB/Document ID: T-SB-0117-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-08-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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