VOLKSWAGEN DEALER COMMUNICATION
Takata Reminder Mailing – Virginia DMV / Safety Recalls 69Q8, 69Q9, 69Y5
This notice is for: 
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Date:
Mailing Information:

Dealer Principal
General Manager
Sales Managers

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Service Manager
Parts Manager
Service Consultant

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Warranty Administrator
Technicians

August 12, 2019
In conjunction with the Virginia DMV, Volkswagen will be sending Takata airbag recall
reminder notices to approximately 6,235 Volkswagen owners in the State of Virginia on
August 12, 2019.
A copy of the owner notification is attached for your reference.
Please make every effort to quickly schedule owners who contact your dealership for a
repair appointment.

Parts Department: Parts are available.
Please coordinate with your service department to ensure that parts are on hand to
support all scheduled appointments.
Notes:

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection

[Date]

[NAME]
[ADDRESS]

[VIN NUMBER]

URGENT AIRBAG SAFETY RECALL: IMMEDIATE ACTION REQUIRED
The Virginia Department of Motor Vehicles is contacting you personally to inform you of an urgent request from
Volkswagen concerning a safety issue affecting your vehicle noted above.
Based on information received from Volkswagen, your vehicle has been recalled for a safety defect in the airbag that
could result in death or serious injury to you or your passengers. According to Volkswagen, you have not yet
responded to this safety recall to have the necessary FREE recall repair made. If the airbags deploy, in some cases they
may explode and spray sharp metal fragments or shrapnel toward you and your passengers. The potentially lifesaving
recall repair is FREE and parts are available now.
What should you do?
• Immediately contact a local Volkswagen dealership to schedule a FREE recall repair. Ask for FREE alternative
transportation if necessary.
• Visit www.vw.com/find-a-dealer/ or call 800-893-5298 to find your nearest Volkswagen dealership.
• If you think you have already taken action on the urgent airbag safety recall, or you are not sure, visit
www.NHTSA.gov/recalls and enter your vehicle identification number (VIN) to verify and ensure that no other recalls
have been issued for your vehicle.
Volkswagen is one of 19 vehicle manufacturers affected by this recall. The National Highway Traffic Safety
Administration (NHTSA) reports other auto manufacturers have 16 confirmed deaths in the United States and
hundreds of alleged injuries resulting from this defect.
Please encourage your family and friends to check for vehicle safety recalls using their VIN at www.NHTSA.gov/recalls
or www.airbagrecall.com. The VIN needed to confirm if a vehicle is affected may be found in the top left corner of the
vehicle’s dashboard through the windshield or on your vehicle registration card.
You and your family’s safety on Virginia’s roadways is our top priority. Please act NOW to protect yourself and your
passengers.

If you believe that Volkswagen or your Volkswagen dealership is unable to remedy the defect for FREE within a reasonable time frame, you
may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington,
DC 20590, or you may call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY:1-800-424-9153), or go to NHTSA.gov. In
cooperation with the Virginia DMV, the cost of this letter was paid for by Volkswagen. Taxpayer dollars were not used.