NHTSA ID Number: 10161514
Manufacturer Communication Number: L-SB-0028-19
TSB/Document Date: 2019-06-24
Summary
TSB: Lexus navigation is now available with additional features such as Apple CarPlay and Amazon Alexa? for applicable 2018 ? 2019 model year Lexus vehicles. Follow the Software Update Procedure in this bulletin to install these new features. NOTE Performing this update may change certain head unit operation conditions. For a full list of changes, please see the System Limitations and FAQ. NOTICE Failure to follow the Software Update Procedure exactly as written may cause damage to the head unit.
L-SB-0028-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
LC500, LC500H, LS500,
LS500H, NX300, NX300H,
RC F, RC300, RC350
2019
NX300, NX300H, RC F
ADDITIONAL INFORMATION
Introduction
Lexus
navigation is now available with additional features such as Apple CarPlay® and Amazon
Alexa™ for applicable 2018 – 2019 model year Lexus vehicles. Follow the Software Update
Procedure in this bulletin to install these new features.
NOTE
Performing this update may change certain head unit operation conditions. For a full list of changes,
please see the System Limitations and FAQ.
NOTICE
Failure to follow the Software Update Procedure exactly as written may cause damage to the
head unit.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 5
L-SB-0028-19
May 6, 2019
Page 2 of 5
Multimedia System Enhancements Phase 3 (Panasonic)
Multimedia Software Update
MODEL
LC
NX, RC, LS
HEAD UNIT
Enform™ Navigation
MULTIMEDIA SOFTWARE UPDATE FILE
L2_P1_D1031_M1030.zip
L2_P2_D1031_M1030.zip
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Download the software from the Multimedia Software Update section onto an empty USB flash
drive with a capacity of 8 GB or larger, and confirm all applicable files have been loaded.
2. Start the engine to maintain battery voltage.
NOTE
When starting the engine, the vehicle MUST be outside or exhaust extraction devices MUST
be attached.
The GR8 battery diagnostic station and “IG-ON” should NOT be used as this update will take
longer than the 60-minute “IG-ON” limit will allow.
3. Press Setup – General – Software Update Setting.
4. From Software Update Setting, turn Automatic Update Check OFF.
5. Turn the vehicle OFF, then restart the vehicle again.
6. Verify the model ID is applicable to this bulletin by pressing Setup – General –
Software Update.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
May 6, 2019
Page 3 of 5
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
7. Confirm the model ID applicability in the table below.
Table 1.
MODEL
HEAD UNIT TYPE
LC
NX, RC, LS
MODEL ID
APPLICABLE
17LDL2NA-DB00 (DCU)
17LML2NA-DB00 (MEU)
Yes
17LDL2NA-DB02 (DCU)
17LML2NA-DB02 (MEU)
All Others
No
17LDL2NA-DB01 (DCU)
17LML2NA-DB01 (MEU)
Yes
17LDL2NA-DB02 (DCU)
17LML2NA-DB02 (MEU)
All Others
No
Is the model ID applicable to this Service Bulletin?
YES — Continue to step 8.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
8. Record the customer’s radio presets and preferences.
9. Insert the prepared USB flash drive into the vehicle’s USB port.
The software update will begin automatically and take approximately 60 minutes.
NOTICE
Do NOT turn the vehicle off or remove the USB flash drive. The head unit will reboot during
this time.
Removing the USB flash drive or turning the vehicle off will cause damage to the head unit.
NOTE
If a blue screen appears, remove the USB flash drive, verify ALL downloaded files are present on
the empty USB flash drive, cycle the vehicle OFF/ON, and begin the procedure again.
If a red screen appears remove the USB flash drive, verify ALL downloaded files are present
on the empty USB flash drive, and cycle the vehicle OFF/ON. Then, verify that a green screen
appears after 1 minute, cycle the vehicle OFF/ON again, and once the map screen appears,
begin the procedure again.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0028-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
10. When the “New software is ready for
update” screen appears, cycle the
headlights ON/OFF three times within
3 seconds.
Figure 1.
NOTE
This user interaction occurs approximately
13 minutes after beginning the
software update.
If a red screen appears, remove the USB
flash drive, verify ALL downloaded files
are present on the USB flash drive, cycle
the vehicle OFF/ON, and begin the
procedure again.
11. Once the “Installing new software…” screen
appears, do NOT turn the vehicle off or
remove the USB flash drive. This will cause
damage to the head unit.
Figure 2.
NOTE
The head unit will reboot several times during
this process.
NOTICE
If a red or green screen appears, cycle
“IG-OFF” and “IG-ON.” If the head unit does
NOT boot up after “IG-OFF” and “IG-ON,”
replace the head unit.
12. Once the blue “New software installation is
completed” screen appears, remove the
USB flash drive.
Figure 3.
NOTE
Leaving the USB flash drive inserted while
cycling the ignition will start the update
process again.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 4 of 5
L-SB-0028-19
May 6, 2019
Page 5 of 5
Multimedia System Enhancements Phase 3 (Panasonic)
Software Update Procedure (continued)
13. Cycle “IG-OFF” AND “IG-ON.”
14. Verify the software version number has changed by pressing
Setup – General – Software Update.
15. Confirm the software version is the same as
in Table 2.
Table 2.
SOFTWARE VERSION
If the software versions do NOT match,
replace the corresponding component.
16. Select Setup, scroll down, and select
Gracenote Database Update.
Verify the Gracenote Database version
is 01683.
If the version does NOT match, replace both
the head unit and MEU.
Audio
1031
1030
Figure 4.
17. Restore the customer’s preferences and radio presets.
18. Reload the Enform™ App Suite.
19. Reload the Lexus eOwners Manual.
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: L-SB-0028-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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