NHTSA ID Number: 10161513
Manufacturer Communication Number: L-SB-0027-19
TSB/Document Date: 2019-06-24
Summary
TSB: Lexus audio is now available with additional features such as Apple CarPlay and Amazon Alexa? for applicable 2018 - 2019 model year Lexus vehicles. Follow the Software Update Procedure in this bulletin to install these new features. NOTE Performing this update may change certain head unit operation conditions. For a full list of changes, see System Limitations and FAQ.
L-SB-0027-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
ES300H, ES350
2018
NX300, NX300H, RC F,
RC300, RC350
ADDITIONAL INFORMATION
Introduction
Lexus
audio is now available with additional features such as Apple CarPlay® and Amazon
Alexa™ for applicable 2018 - 2019 model year Lexus vehicles. Follow the Software Update
Procedure in this bulletin to install these new features.
NOTE
Performing this update may change certain head unit operation conditions. For a full list of changes, see
System Limitations and FAQ.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
GR8 Battery Diagnostic Station*
00002-MCGR8
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 8
L-SB-0027-19
May 6, 2019
Page 2 of 8
Multimedia System Enhancements Phase 3 (Pioneer)
Multimedia Software Update
HEAD UNIT
MULTIMEDIA SOFTWARE UPDATE FILE
Enform™ Audio
17LDL1NA-EACP_0001.zip
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Start the engine or use the GR8 battery charger to maintain battery voltage.
NOTE
If starting the engine, the vehicle MUST be outside or exhaust extraction devices MUST
be attached.
The GR8 battery diagnostic station MUST be used in Power Supply Mode to maintain battery
voltage at 13.5V while flash reprogramming the vehicle.
For details on how to use the GR8 battery diagnostic station, refer to the GR8 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
2. Record the customer’s radio presets and preferences.
3. Press the Menu button, then select Setup.
Figure 1.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0027-19
May 6, 2019
Page 3 of 8
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
4. Scroll up or down and select
Software Update.
Figure 2.
5. Download the software from the Multimedia Software Update section onto an empty USB
flash drive.
NOTE
If the ignition has been turned OFF, repeat steps 3 – 4 to re-enter the Software Update screen.
6. Insert the prepared USB flash drive into the vehicle’s USB port.
© 2019 Lexus, a division of Toyota Motor Sales, USA
L-SB-0027-19
May 6, 2019
Page 4 of 8
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
7. Verify that the current audio software
version using the table below.
Figure 3.
Does the current audio software version
match one of the current software versions
in Table 1?
YES — Go to step 8.
NO — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
Table 1. Software Version Information
TYPE
Audio
ENFORM™ AUDIO
CURRENT
1000
1001
1005
1006
1007
1010
1020
© 2019 Lexus, a division of Toyota Motor Sales, USA
NEW
1990
L-SB-0027-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
8. Select the Update Software button in the
lower right-hand corner.
Figure 4.
9. Select OK on the Software Update
Detail screen.
Figure 5.
10. Select Agree on the Terms of Service screen.
Figure 6.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 5 of 8
L-SB-0027-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
11. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 7.
12. Once the head unit begins installation, the
update will take approximately 15 minutes.
Figure 8.
NOTE
Do NOT turn off the ignition or ACC before
the software is ready for updating.
Do NOT remove the USB flash drive
until instructed.
13. When the “The software is ready for
updating” screen appears, turn the
ignition OFF.
Figure 9.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 8
L-SB-0027-19
May 6, 2019
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
14. Turn the vehicle ON if connected to GR8 or start the engine.
15. AFTER cycling the ignition switch to the
“IG-ON” mode, the Software Update screen
will appear.
Figure 10.
NOTICE
Do NOT turn the ignition off or remove
the USB flash drive. The head unit may
reboot during this time.
Removing the USB flash drive or cycling
the ignition off may cause damage to the
head unit.
16. AFTER a reboot, the Home screen will appear.
NOTICE
Do NOT turn the ignition off or remove the USB flash drive.
17. The head unit will begin the second software
installation phase.
Figure 11.
NOTE
Do NOT turn the ignition off or ACC
before the software is ready for updating.
Do NOT remove the USB flash drive
until instructed.
18. When “The software is ready for updating”
screen appears, the radio will automatically
be rebooted.
Figure 12.
© 2019 Lexus, a division of Toyota Motor Sales, USA
Page 7 of 8
L-SB-0027-19
May 6, 2019
Page 8 of 8
Multimedia System Enhancements Phase 3 (Pioneer)
Software Update Procedure (continued)
Figure 13.
19. After the reboot, the Software Update
screen will appear.
NOTICE
Do NOT turn the ignition off or remove
the USB flash drive. The head unit may
reboot during this time.
Removing the USB flash drive or
cycling the ignition off may cause
damage to the head unit.
20. Once the software update is complete and the Home screen appears, Turn the ignition OFF
for AT LEAST 60 Seconds before continuing to the next step.
21. Turn the ignition ON.
22. Remove the USB flash drive.
23. Turn the ignition OFF.
24. Turn the ignition ON.
25. Perform steps 3 – 4 to verify the software version matches the current software version
information table below.
Table 2. Software Version Information
ENFORM™ AUDIO
TYPE
Audio
CURRENT
NEW
1004 or 1011
–
26. Restore the customer’s preferences and radio presets.
27. Reload Enform™ App Suite.
28. Reload the Lexus eOwner’s Manual.
Refer to Service Bulletin No. L-SB-0124-17, eOwner’s Manual (eOM) Installation.
© 2019 Lexus, a division of Toyota Motor Sales, USA
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TSB/Document ID: L-SB-0027-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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