NHTSA ID Number: 10154393
Manufacturer Communication Number: Component Quick
TSB/Document Date: 2019-03-11
Summary
This document is a quick reference notifying them Warranty coverages based on component. Updated for 2019
Volkswagen of America, Inc.
Warranty Coverage by Component
Quick Reference
Volkswagen
of America, Inc.
I NTRODUCTION
The Warranty Coverage by Component Quick Reference is a tool that can be used to assist dealers in determining the warranty coverage on select
components. Components included in this publication may have variations in normal warranty conditions and/or terms; not all components are
included herein.
Refer to the online version of Volkswagen’s Warranty Policies and Procedures Manual and Warranty Bulletins located in WISE > Policy Manual or WISE
> Bulletins and Communications > Policy Bulletins for additional warranty information. If a discrepancy exists between what is stated in the Warranty
Coverage by Component Quick Reference and the Warranty Policies and Procedures Manual/Warranty Bulletins, the Warranty Policies and Procedures
Manual/Warranty Bulletins will prevail.
All information included in this Warranty Coverage by Component Quick Reference is subject to change without prior written notification by
Volkswagen. The Warranty Coverage by Component Quick Reference is available electronically on WISE under Resource Center > Warranty Coverage by
Component Quick Reference.
© 2019 Volkswagen of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of publication and is subject to the copyright and other intellectual
property rights of Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified
or reposted to other sites, without the prior expressed written permission of the publisher.
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January 2019
Volkswagen of America, Inc.
T ABLE OF C ONTENTS
Adjustments
1 year/12,000 miles ....................................................................................................................................................................... 6
Air Conditioner Refrigerant Recharge ....................................................................................................................................................................................... 6
Air Conditioner System ............................................................................................................................................................................................................... 6
Airbag ........................................................................................................................................................................................................................................... 6
Alternator1 ................................................................................................................................................................................................................................... 6
Axle Shafts (Front) ....................................................................................................................................................................................................................... 6
Axle Shafts (Rear)1 ....................................................................................................................................................................................................................... 7
Battery, Original Equipment (6V/12V) ....................................................................................................................................................................................... 7
Battery, High-Voltage (Hybrid Models) ..................................................................................................................................................................................... 7
Battery, High-Voltage (All-electric Models) .............................................................................................................................................................................. 7
Battery, Replacement (6V/12V) ................................................................................................................................................................................................. 8
Battery, Economy Replacement (6V/12V) [Part numbers beginning with JZW] ................................................................................................................... 8
Belt, Ribbed1 (Serpentine or Accessory) .................................................................................................................................................................................... 8
Bluetooth Components .............................................................................................................................................................................................................. 9
Brake Discs/Drums ...................................................................................................................................................................................................................... 9
Brake Discs/Drums, Machining .................................................................................................................................................................................................. 9
Brake Pads/Shoes ........................................................................................................................................................................................................................ 9
Brake System, Bleed ................................................................................................................................................................................................................... 9
Bulbs ........................................................................................................................................................................................................................................... 10
CarNet ........................................................................................................................................................................................................................................ 10
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January 2019
Volkswagen of America, Inc.
Carpeting ................................................................................................................................................................................................................................... 10
Clutch Disc, Manual Transmission1 .......................................................................................................................................................................................... 10
Constant Velocity Joints (C.V. Joints) ...................................................................................................................................................................................... 11
Corrosion Perforation ............................................................................................................................................................................................................... 11
Differential and All Internal Parts ............................................................................................................................................................................................ 11
Engine/Long Block1 ................................................................................................................................................................................................................... 12
Filters ......................................................................................................................................................................................................................................... 12
Flywheel1 ................................................................................................................................................................................................................................... 12
Fuel Injectors1............................................................................................................................................................................................................................ 12
Fuel Pump1 ................................................................................................................................................................................................................................ 12
Fuel Tank and Lines1 ................................................................................................................................................................................................................. 12
Fuses .......................................................................................................................................................................................................................................... 13
Glass ........................................................................................................................................................................................................................................... 13
Headlamp Assembly.................................................................................................................................................................................................................. 13
Hoses, Coolant ........................................................................................................................................................................................................................... 13
Ignition Coil1 .............................................................................................................................................................................................................................. 13
Intake Manifold1 ........................................................................................................................................................................................................................ 13
Intercooler1 ................................................................................................................................................................................................................................ 13
Muffler1 (Original Equipment) .................................................................................................................................................................................................. 14
Muffler1 (Replacement) ............................................................................................................................................................................................................ 14
Navigational System ................................................................................................................................................................................................................. 14
Oil, Fluids, and Lubricants ........................................................................................................................................................................................................ 14
Oil Pan1....................................................................................................................................................................................................................................... 14
Oil Pump1 ................................................................................................................................................................................................................................... 14
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January 2019
Volkswagen of America, Inc.
Paint, Exterior ............................................................................................................................................................................................................................ 15
Radiator...................................................................................................................................................................................................................................... 15
Radio and Sound Systems ........................................................................................................................................................................................................ 15
Seat Belts ................................................................................................................................................................................................................................... 15
Seat Belts (Kansas)
10 years/unlimited ...................................................................................................................................................................... 16
Shock Absorber, Strut (Original Equipment) ........................................................................................................................................................................... 16
Shock Absorber, Strut (Replacement) ...................................................................................................................................................................................... 16
Spark Plugs1 ............................................................................................................................................................................................................................... 16
Timing Belt1 (Toothed/Spur) .................................................................................................................................................................................................... 16
Timing Chain1 ............................................................................................................................................................................................................................ 17
Tires ............................................................................................................................................................................................................................................ 17
Torque Converter1 ..................................................................................................................................................................................................................... 17
Transmission .............................................................................................................................................................................................................................. 17
Trim ............................................................................................................................................................................................................................................ 17
Turbocharger1 ............................................................................................................................................................................................................................ 18
Upholstery ................................................................................................................................................................................................................................. 18
Water Pump ............................................................................................................................................................................................................................... 18
Wheel (Excluding Spare) ........................................................................................................................................................................................................... 18
Wiper Blades .............................................................................................................................................................................................................................. 19
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January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Adjustments
1 year/12,000 miles
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
XXXX
Service adjustments without parts
replacement
Air Conditioner Refrigerant Recharge
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
87XX
Refrigerant charge is covered if
replacement is a necessary part of
warranty service on a covered
component with supporting
Robinair/Mahle printout
Air Conditioner System
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
87XX
Airbag
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
Alternator1
2018-2019 (gas)
6 years/72,000 miles
2009 – 2017
3 years/36,000 miles
Axle Shafts (Front)
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
Powertrain Limited Warranty
2018-2019 (all-electric) 5 years/60,000 miles
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
1
All-electric models – N/A
2760
Wheel alignment after PDI, except Touareg
Recharge due to improper installation by Dealer
Refrigerant top-off or filling not associated with
a covered repair
Refrigerant top-off or filling not associated with
a covered repair
Airbag is a “replace-only” component
69XX
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Defective seat covers for an airbagequipped seat that enclose an airbag,
must always be replaced and not
repaired
Alternator is a “replace-only”
component
Salvage or used airbags are NOT warranted
against defects in material or workmanship or in
any other respect
Air bag deployment not relating to a defect in
manufacturer’s material or workmanship
Damage due to electrical system modification
Improper operation of the vehicle
C.V. joint boots not covered under Powertrain
Limited Warranty
40XX
Damage due to modification, misuse, negligence
or accident
Page 6 of 19
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Axle Shafts (Rear)1
2018-2019 (gas)
2009 – 2017
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
6 years/72,000 miles
3 years/36,000 miles
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
C.V. joint boots not covered under Powertrain
Limited Warranty
42XX
Damage due to modification, misuse, negligence
or accident
Failure due to installation, misuse, neglect,
freezing, fire, or accident
Battery, Original Equipment (6V/12V)
2016 – 2019
3 years/36,000 miles
2009 – 2015
2 years/24,000 miles
2706/2707
Charging in conjunction with a covered
repair as instructed by the repair
manual or a technical bulletin
Damage or malfunctions due to recharging,
mishandling, improper service procedures or
jump-starting
Breakage of battery container or cover
Battery, High-Voltage (Hybrid Models)
8 years/100,000 miles
10 years/150,000 miles for AT-PZEV vehicles
under CA emissions coverage
Battery, High-Voltage (All-electric Models)
8 years/100,000 miles
9303
9303
Includes protective box
Net capacity loss below 70%
Defect caused by battery not being used,
handled or maintained as described in the
owner’s manual
Damage/malfunction caused by:
1) Improper charging of the high-voltage system;
2) Improper storage or handling of the highvoltage vehicle, including parking the vehicle for
more than 24-hours when the ambient
temperature exceeds 118°F;
3) Operation of the high-voltage vehicle in areas
flooded with water higher than the bottom of
the vehicle body
Defect caused by battery not being used,
handled or maintained as described in the
owner’s manual
1
All-electric models – N/A
Page 7 of 19
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
Labor after 36 months
Battery, Replacement (6V/12V)
(Does not include Economy 6V/12V batteries
[part numbers beginning with JZW])
As of January 1, 2015:
36 months/unlimited miles
100% parts and labor
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Labor on wholesale purchases or installation by
independent repair facility
Labor on over-the-counter purchases
Battery testing if the battery is not defective
2706/2707
Failure due to installation, misuse, neglect,
freezing, fire, or accident
37-48 months
50% parts, no labor
Batteries discharged or sulphated due to
improper maintenance or storage
49-60 months
30% parts, no labor
Batteries placed in commercial or marine use
Labor on wholesale purchases or installation by
independent repair facility
Labor on over-the-counter purchases
Battery, Economy Replacement (6V/12V)
[Part numbers beginning with JZW]
12 months/unlimited miles
100% parts and labor
Proration is not applicable
2706/2707
Failure due to installation, misuse, neglect,
freezing, fire, or accident
Batteries discharged or sulphated due to
improper maintenance or storage
Batteries placed in commercial or marine use
1
Belt, Ribbed (Serpentine or Accessory)
2018-2019 (gas)
6 years/72,000 miles
2009 – 2017
3 years/36,000 miles
1
All-electric models – N/A
1372
Page 8 of 19
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Service
Number
Bluetooth Components
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
9189
Brake Discs/Drums
*2018-2019 (gas)
1 year/12,000 miles
*2018-2019 (all-electric) 3 years/36,000 miles
*2009–2017
3 years/36,000 miles
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Damage due to misuse, negligence or accident
Compatibility with phone operating systems
Conditions such as:
Corrosion
4650/4653
4644/4646
Defects such as:
Cracks
Breaks
Porous casting
4650/4653
4644/4646
Machining of brake discs is
reimbursable under specific conditions
(refer to latest technical bulletin for
specifications and requirements)
*Covered 1 year/12,000 miles for wear
Overheating, glazing or hotspots
Damage due to improper removal of
components, damage due to exceeding wear
limits (e.g. metal to metal friction)
Damage due to improper operation of the vehicle
Brake Discs/Drums, Machining
2018-2019 (gas)
1 year/12,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
Brake Pads/Shoes
*2018-2019 (gas)
1 years/12,000 miles
**2018-2019 (all-electric) 3 years/36,000 miles
**2009 – 2017
3 years/36,000 miles
*Covered 1 year/12,000 miles for defects and
wear
**Covered 1 year/12,000 miles for wear
Brake System, Bleed
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
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TSB/Document ID: Component Quick
Replacement Service Bulletin Number:
MFR Communication Date: 2019-01-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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