NHTSA ID Number: 10154393
Manufacturer Communication Number: Component Quick
TSB/Document Date: 2019-03-11
Summary
This document is a quick reference notifying them Warranty coverages based on component. Updated for 2019
All-electric models – N/A
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Damage due to modification, misuse, use of nonOEM equipment
Purchase date of 5/91 or later
(Parts-on-Command claim)
Damage due to modification, misuse, use of nonOEM equipment
Damage due to modification, misuse, use of nonOEM equipment or software
9132
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
Oil Pump1
2018-2019 (gas)
6 years/72,000 miles
2009 – 2017
3 years/36,000 miles
1
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
Oil, fluids and lubricants when
required as a necessary part of a
warranty repair on a covered
component
Top-off (for any reason)
Oil, fluids, and lubricants when required for a
maintenance service
Damage due to improper service procedures
such as cross-threading or over-torqueing of
drain plug
Damage due to outside influence such as impact
Damage due to modification, misuse or improper
maintenance
Page 14 of 19
January 2019
Volkswagen
of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Stone chips (and resultant rust on the metal)
Blemishes due to environmental influences
Paint, Exterior
2009 – 2019
3 years/36,000 miles
5055/5103
5105/5137
5145/5355
5354/5522
5559/5729
5829/6329/
6369
Covered repair is limited to area
affected by concern
Requires Warranty Repair Acceptance
Damage due to stones, airborne industrial
pollutants (e.g. acid rain), bird droppings, tree
sap, plant debris or other similar materials or
occurrences
Deterioration resulting from normal wear and
tear
Damage resulting from lack of maintenance or
improper storage
Damage due to improper cleaning detergents or
fluids
Radiator
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
Radio and Sound Systems
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
9130/91XX
Seat Belts
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
6911-6925
1
All-electric models – N/A
Damage due to improper maintenance or coolant
type
1970
Damage due to modification, misuse, use of nonOEM equipment or software
Concerns related to poor reception from
terrestrial or satellite sources
Damage or failure due to misuse, alteration,
accident or collision damage
Color fading, spotting or other cosmetic items
when the safety belt is otherwise functioning
properly
Page 15 of 19
January 2019
Volkswagen of America, Inc.
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
10 years/unlimited
6911-6925
Seat belts of vehicles first sold or
registered in Kansas and seat belts
sold and installed in vehicles
registered in Kansas after July 1, 1986
Shock Absorber, Strut (Original Equipment)
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
4090/4293
Shock Absorber, Strut (Replacement)
Limited Lifetime Warranty
4090/4293
Component/Duration
(Years/Miles Whichever Occurs First)
Seat Belts (Kansas)
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Damage or failure due to misuse, alteration,
accident or collision damage
Color fading, spotting or other cosmetic items
when the safety belt is otherwise functioning
properly
Damage due to modification, misuse, use of nonOEM equipment
Purchase date of 5/91 or later
(Parts-on-Command claim)
Damage due to modification, misuse, use of nonOEM equipment
When required for a maintenance service
Spark Plugs1
2018-2019 (gas)
2009 – 2017
6 years/72,000 miles
3 years/36,000 miles
2870
When required as a necessary part of a
warranty repair on a covered
component
Timing Belt1 (Toothed/Spur)
2018-2019 (gas)
6 years/72,000 miles
2009 – 2017
3 years/36,000 miles
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
1
All-electric models – N/A
Damage due to modification, misuse, use of nonOEM equipment
Damage from the use of contaminated or
improper fuel
Damage due to modification, misuse, use of nonOEM equipment
1524
Damage due to improper or lack of maintenance
Page 16 of 19
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Timing Chain1
2018-2019 (gas)
2009 – 2017
Tires
Warranted by tire manufacturer
Damage due to improper or lack of maintenance
XXXX
N/A
6 years/72,000 miles
3 years/36,000 miles
3250
Powertrain Limited Warranty
2018-2019 (all-electric) 5 years/60,000 miles
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
3435/3735
Trim
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
All-electric models – N/A
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Damage due to modification, misuse, use of nonOEM equipment
1535
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
Transmission
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
1
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
6 years/72,000 miles
3 years/36,000 miles
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
Torque Converter1
2018-2019 (gas)
2009 – 2017
Service
Number
Damage caused by modification or misuse
Powertrain Limited Warranty
Transmission: Case and all internal
parts
Requires VTA for replacement
Damage due to improper or lack of maintenance
Damage caused by modification, misuse or
negligence of the vehicle
Damage or wear from debris, UV exposure,
atmospheric fallout or chemicals
XXXX
Damage such as soiled, worn, torn, faded,
scratched or broken
Page 17 of 19
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Turbocharger1
2018-2019 (gas)
2009 – 2017
Service
Number
6 years/72,000 miles
3 years/36,000 miles
Powertrain Limited Warranty
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
Upholstery
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
2130
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
Turbocharger is a “replace-only”
component
Wheel (Excluding Spare)
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
74XX
1
All-electric models – N/A
Damage due to improper or lack of maintenance
Damage such as soiled, worn, torn, faded,
scratched or broken
Damage due to lack of maintenance or
modification
1950
4405/4406
4410/4412
Damage due to modification, misuse, negligence
or accident
Damage or wear from debris, UV exposure,
atmospheric fallout or chemicals
Water Pump
2018-2019 (gas)
6 years/72,000 miles
2018-2019 (all-electric) 3 years/36,000 miles
2009 – 2017
3 years/36,000 miles
Powertrain Limited Warranty
2018-2019 (all-electric) 5 years/60,000 miles
2009 – 2017
5 years/60,000 miles
2011 – 2017
Touareg
10 years/100,000 miles
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Wheel is a “replace-only” component
Damage such as scrapes, chips, or dents
Wheel alignment when required as a
necessary part of a warranty repair on
a covered component
Repairs to finish
Page 18 of 19
Wheel alignment after PDI, except Touareg
January 2019
Volkswagen of America, Inc.
Component/Duration
(Years/Miles Whichever Occurs First)
Wiper Blades
*2018-2019 (gas)
1 years/12,000 miles
*2018-2019 (all-electric) 3 years/36,000 miles
*2009 – 2017
3 years/36,000 miles
Service
Number
What is Covered
(Defects in Manufacturer’s Material or
Workmanship)
Streaking, chattering, noise or cleaning
9227/9243
Damage caused by snow, ice or other debris
Wear outside 6 months/6,000 miles
*Covered 6 months/6,000 miles for wear
1
All-electric models – N/A
What is Not Covered
(Damage or Malfunctions caused by Outside
Influence)
Page 19 of 19
January 2019
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TSB/Document ID: Component Quick
Replacement Service Bulletin Number:
MFR Communication Date: 2019-01-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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