-

• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_REBOOT’ in the
first line of ‘Detailed
Diagnostics’.

Voice / Speech concern - no voice inputs or outputs
functionality.
• Common symptoms:

Make sure you have run the
'Update Speech Database'
application from ECU
functions.

• Submit a TA detailing the
concern.
• Select 'Infotainment Master
Controller (IMC) update - 01 'General Failure' as the
symptom.

- Voice commands are not recognized
- Voice output such as spoken navigation
guidance is inoperative
- Voice Recognition menu is blank

• Put ‘NGI_VOICE’ in the first
line of ‘Detailed Diagnostics’.

Navigation concern - incorrect time or vehicle
position
• Common symptoms:
- Incorrect time displayed
- Navigation vehicle position away from current
location
- Navigation vehicle position shows the correct
location and Navigation works as expected,
except the road names are missing

https://topix.landrover.jlrext.com/topix/content/document/view?id=948468

• Submit a TA detailing the
concern.

-

• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_TIME / NAV’ in
the first line of ‘Detailed
Diagnostics’.

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ERROR
System Language concern
• Language Settings default to English UK after a
vehicle shut down.
• Common symptoms:
- User sets relevant system market language
and the language setting defaults back to
English UK after vehicle shut down
- User unable to set their language as not
available to select since the update

'The software has updated successfully, but a
concern with Gracenotes has been detected'
message displayed on PATHFINDER.
•

FIRST ACTION
• Submit a TA detailing the
concern.

SECOND ACTION
-

• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_SYS_LANG’ in
the first line of ‘Detailed
Diagnostics’.

1. Follow all on-screen
instructions to exit the
application.

-

2. Submit a TA detailing the
concern.
3. Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
4. Put 'NGI_GN' in the first
line of ‘Detailed
Diagnostics’.

DIAGNOSTIC PROCEDURE - XJ ONLY:

NOTES:
This action will result in the navigation trip Estimated Time of Arrival (ETA) share contacts being
deleted from the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.

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1

H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx

CAUTION:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the internet
at least every 24 hours.

NOTES:
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start switch unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home' screen
with the ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or the
Touchscreen is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition ‘ON’ and inspect the display screens again.
When downloading it is critical NOT to disturb the Diagnostic Connector (J1962)
connection. Any interruption in connection between Vehicle Communications Interface
(VCI) and the J1962 connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.
2

CAUTIONS:
Disconnect any customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the JLR approved diagnostic
equipment and commencing with the software update. After successfully completing the
update and after disconnecting the JLR approved diagnostic equipment, reconnect the
customer USB devices back to their original location.
This Jaguar Land Rover-approved diagnostic equipment must be loaded with
SDD155.03 Software Management Pack 308, and InControl Touch Pro Software
007.03.001 (or later). The Vehicle Communication Interface (VCI) must be on the latest
level as per VCI Update Instructions (available on TOPIx).

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Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.

4

CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen. This software does require updating; select
the green 'tick' (✓) to continue the download.
NOTE:
The touchscreen will go blank or change color during this update. This is normal behavior
and is to be expected when the InControl® Touch Pro™ control module software is being
updated.
If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.

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NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition, then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and copying
over the software package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
port. The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC)
must be ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.

6

Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.

7

Follow all on-screen instructions until the application prompts 'Remove the USB memory device
from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.

8

NOTE:
Smartphone Pack Activation - Eligible vehicles require 10” Touch Pro or Touch Pro Duo
with Connect Pro, Pro Services, and WI-FI for Smartphone Pack to be added.

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Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market 1 application.
2 Follow all on-screen instructions until the application finishes successfully.
9

Make sure the Smartphone Pack is activated.
From the Touchscreen (TS) home page, swipe left.
The Apple CarPlay® and Android Auto™ icons should now be visible.
Select an icon and make sure 'Connect Device (with USB)' is displayed.

10

Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.

11

If the vehicle has navigation ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.

12

Exit the current session.
1 Select the Session tab.

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2 Select the Close session option.
If necessary, set the vehicle to 'Transit mode'.
13

NOTE:
This software update enables a new InControl Touch Pro feature - Voice control of the
navigation system. In order to utilize this feature, the vehicle owner will need to update
their navigation maps to the latest version. Specific information on how to do this can be
found in the Owner's Handbook. If the maps are already at the latest level, the customer
will have to wait until the next map update is available to activate this feature.
Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.

TROUBLESHOOTING - XJ ONLY:

In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify an error if the InControl Touch Pro is
unable to complete the required process.
If an error is displayed, refer to the table below and complete the appropriate Action:
ERROR CODE

CONCERN

21 Communication
error

Busy or no response from the
module.

ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.

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ERROR CODE

CONCERN

06 - Media not
found

Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device not found in
the vehicle.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the
application using the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty JLR-approved USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)

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ERROR CODE
02 - File not
found

H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx

CONCERN
File required by the module
has not been found on the
Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device due to file
transfer issue.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the
application using the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '02 - File not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty JLR-approved USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)

01 - General
Failure

Module concern.

01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

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ERROR CODE
0A - Invalid
signature

H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx

CONCERN
Corrupt InControl® Touch
Pro™ software files on the
Jaguar Land Rover-approved
diagnostic equipment or
Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device.

ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved
diagnostic equipment and use a different Jaguar Land Roverapproved USB memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land
Rover-approved diagnostic equipment should be used to perform
the update.

Module
recovery in
progress (30minute
process)

Software download fails and
the module is recovering to a
previous level.

Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.

NGI_0EO8

Software download fails with
‘No response from ECU’
during update process when
Erase CCF (0E08 routine)
attempted.

NGI_0EO8
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

NGI_09

F121 software download fails
(Radio/Volume control not
working).

NGI_09
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

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ERROR CODE
NGI_F121

H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx

CONCERN
F121 software download does
not finish (pass or fail) and
keeps downloading for
extended time period (hours).
User has to force close SDD
to exit the application.

ACTION REQUIRED
NGI_F121
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.

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- All session files which contain this error must be attached.

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