1.0

See Parts table

1

H176

X

XJ

Infotainment
Master
Controller (IMC)
- Renew

86.80.88

0.6

See Parts table

1

H176

X

All

Infotainment
Master
Controller (IMC)
-Replace ECU

85.87.20

0.5

-

-

H176

X

All

Drive in/drive
out

10.10.10

0.2

-

-

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE 'A' - ALL EXCEPT XJ:

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NOTES:
This update will result in the navigation trip Estimated Time of Arrival (ETA) share contacts being
deleted from the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.
1

CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the
internet at least every 24 hours.
This procedure requires a minimum of Pathfinder 207 loaded or later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start button unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home' screen
with the ignition ‘ON’. If not (display screens show the Jaguar logo or the Touchscreen is
blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the
ignition ‘ON’ and inspect the display screens again.
Do NOT disturb the Diagnostic Connector (J1962) connection during the download. Any
interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Any interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.

2

CAUTION:
Disconnect any customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the JLR approved diagnostic equipment
and commencing with the software update. After successfully completing the update and

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after disconnecting the JLR approved diagnostic equipment, reconnect the customer USB
devices back to their original location.

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER
version 207 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.

4

Select ECU Diagnostics.

5

Select Infotainment Master Controller [IMC].

6

Select ECU Functions.

7

Select Update - InControl Touch Pro.

8

NOTES:
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC) must be
ON and fully booted. This process can take up to 90 seconds.

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Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
9

Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.

10

Select ECU Functions.

11

Select Update Speech Database.
1 Follow the on-screen instructions until the application finishes successfully.
2 When all tasks are finished, go to the next Step.

12



Verify the media interface panels.
1 If 'A', go to Step 24.
2 If 'B' or 'C', go to Step 13.
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NOTE:
Smartphone Pack Activation - Eligible vehicles require 10” Touch Pro or Touch Pro Duo
with Connect Pro, Pro Services, and WI-FI for Smartphone Pack to be added.
Select ECU Functions.
1 Select Activation of Smartphone Pack Function.
2 Follow all on-screen instructions until the application finishes successfully.
3 When all tasks are finished, go to the next Step.

14

Make sure the Smartphone Pack is activated.
1 From the Touchscreen (TS) home page, swipe left.
The Apple CarPlay® and Android Auto™ icons should now be visible.
2 Select an icon and make sure 'Connect Device (with USB)' is displayed.
3 When all tasks are finished, go to the next Step.

15

CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the USB memory device. These will then be transferred
to the vehicle.

NOTES:
Vehicles with Rear Seat Entertainment (RSE) only.
The infotainment screen display will go blank or change color during this update; this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
16

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.

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Select Infotainment Slave Controller [ISC].
17

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Select ECU Functions.

18

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Select Update - InControl Touch Pro.

19

NOTES:
Vehicles with Rear Seat Entertainment (RSE) only.
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC) must be
ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
1 When all tasks are finished, go to the next Step.

20

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.

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NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.

22

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.

23

NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow the on-screen instructions until the application finishes successfully.
1 When all tasks are finished, go to the next Step.

24

Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
5 When all tasks are finished, go to the next Step.

25

Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
2 Press and hold until you are in 'edit' mode.

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If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to delete
everything one by one.
5 Follow all on-screen instructions until the application finishes successfully.
6 When all tasks are finished, go to the next Step.
26

Select the Settings icon on the vehicle Touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
6 Follow all on-screen instructions until the application finishes successfully.
7 When all tasks are finished, go to the next Step.

27

If the vehicle has navigation trip ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 Follow all on-screen instructions until the application finishes successfully.
11 When all tasks are finished, go to the next Step.

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Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
4 When all tasks are finished, go to the next Step.

29

Disconnect the diagnostic equipment and battery support unit from the vehicle.

30

Switch the ignition OFF for a minimum of 10 minutes to allow the vehicle modules to shut down.

TROUBLESHOOTING - ALL EXCEPT XJ:

CAUTIONS:
If the vehicle software level is at a lower level than 17C, the vehicle's speech database will need
to be updated for the speech system to continue working. This is done after the main software
update has completed by running the separate 'Update Speech Database' application from ECU
functions and following the on-screen instructions.
If the vehicle software level is at a lower level than 17C, this software update enables a new
InControl Touch Pro feature - Voice control of the navigation system. In order to utilize this
feature, the vehicle owner will need to update their navigation maps to the latest version.
Specific information on how to do this can be found in the Owner's Handbook. If the maps are
already at the latest level the customer will have to wait until the next map update is available to
activate this feature.
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover (JLR) approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate Action:
ERROR

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FIRST ACTION

SECOND ACTION

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ERROR
'JLR approved Universal Serial Bus (USB) memory
device not found in the vehicle' message displayed
on PATHFINDER.
• The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the USB
memory device to the adjacent USB port in the
event that the module is unable to read the USB
memory device.
• When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue
the application using the adjacent USB port.

Module recovery in progress (30 minute process).
• The software download has failed and the
module is recovering to the previous level.

FIRST ACTION

SECOND ACTION

• Follow all on-screen
instructions to exit the
application.

• If the error is displayed again,
further checks will be required
to determine if it is a USB
memory device concern or a
vehicle concern.

• Perform a battery hard
reset.

• Potential concerns:
• Perform the 'Update InControl Touch Pro'
application again using the
Jaguar Land Roverapproved USB memory
device.

1. Do not touch the vehicle.

- Non-JLR-approved USB
memory device
- Faulty JLR-approved USB
memory device
- Vehicle concern between
module and USB port (USB
hub, connector, or cable
issue)

-

2. Allow the recovery
process to complete fully.
3. Follow all on-screen
instructions to exit the
application.
4. Perform the 'Update InControl Touch Pro'
application again.

No response from ECU
• The software download fails.

1. Follow all on-screen
instructions to exit the
application.

-

2. Submit a TA (Technical
Assistance) request titled
'NGI_0EO8'.

Software download fails and the Radio / Volume
control is not working.

1. Follow all on-screen
instructions to exit the
application.

-

2. Submit a TA request
titled 'NGI_09'.

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ERROR

FIRST ACTION

Failed to communicate with ECU
• PATHFINDER will not allow the IMC or ISC
application to continue as the update fails due to
a DID response concern.

1. Follow all on-screen
instructions to exit the
application.

SECOND ACTION
-

2. Submit a TA request
titled 'NGI_HC_FAIL'.

InControl Touch Pro system constantly restarting
• The system will constantly start, shut down, and
restart before an InControl Touch Pro Software
Update

• Submit a TA detailing the
concern.