NHTSA ID Number: 10153684
Manufacturer Communication Number: B012118
TSB/Document Date: 2019-02-25
Summary
While engine oil consumption may create a customer inconvenience, in the short term, it should not cause any drivability problems that would prevent normal day-to-day operational use of the vehicle.
TIS Service Bulletin
SI B01 21 18
Warranties
Page 1 of 9
December 2018
Technical Service
N63 ENGINE: OIL CONSUMPTION CLASS ACTION
SETTLEMENT DIAGNOSIS AND REPAIR PROCEDURES
(VERSION 7.0)
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin supersedes SI B01 21 18 dated December 2018
What’s New:
• Subject Title updated
• Diagnostic and repair procedure updated
• Warranty labor operations updated to match the diagnostic and repair procedure
• Consequential Repairs statement has been added
• The OC and BS Warranty Information attachments were update
• New OC and BS FRU allowance attachment has been added
INFORMATION
This Service Information bulletin applies to:
Class vehicles in operation on the road (Applicable N63 engine model vehicles); by
Class members (Class Vehicle owners on the date this settlement became effective),
And it provides diagnostic/repairs instructions, as well as, Warranty Information for performed remedies.
Also, please familiarize yourself with other important Service Bulletins pertaining to the N63 Class Action
Settlement:
SI B01 29 18 - N63 Engine Vehicles: Class Action Settlement For Engine Oil Consumption/Battery Drain /
OVERVIEW
SI B01 22 18 - N63 Engine Class Action Settlement: BATTERY SERVICE BENEFIT
SI B01 23 18 - N63 Engine Oil Consumption/Battery Drain Class Action Law Suit Settlement: FUTURE
ENGINE OIL SERVICE BENEFIT
SI B01 28 18 - N63 Engine Repairs: RENTAL CARS for OUT of SERVICE VEHICLES
SITUATION
While engine oil consumption may create a customer inconvenience, in the short term, it should not
cause any drivability problems that would prevent normal day-to-day operational use of the vehicle.
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Some Class Vehicles will “pass” the oil consumption test (No repair necessary) even though a “Low Oil
Level” indicator/message” displayed between required engine oil services
It is important that the engine oil level stays and is maintained above the minimum (“Low Oil Level”
indicator/message is not displaying).
Refer to the Procedure section for information on diagnosing the oil consumption issue.
PROCEDURE
Engine serial number verification (Included in the engine diagnosis labor operations):
Verify the proper engine serial number is installed in the vehicle before starting any diagnosis or repairs.
NOTE: Only vehicles equipped with the original engines (engine serial number matching the serial number in
PuMA), or with BMW
Replacement Engine (purchased from BMW PDCs, and replaced under Warranty, or
customer pay) are eligible to participate in this Class Action Settlement.
Engine serial
number is located at
the lower front right
corner of the engine
block.
Engine serial
number (1)
Engine type Number
(2)
Compare the engine serial number to PuMA.
Select “VIN” (1)
Enter the VIN (1)
Select “Display”
Engine seral number is shown (2)
If they do not match then create a PuMA TeileClearing Hotline case with the numbers that are shown on the
engine block and wait for a response before proceeding with repairs.
All engine serial numbers will be verified at the Warranty Part Return Center.
IMPORTANT NOTE:
Only a Shop Forman is authorized to approve the final results of N63 Class Action diagnosis and repair.
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The complete “N63 Oil Consumption Checklist”, or “N63 Smoke” Checklist”, along with the relevant
photographs have to be submitted via a PuMA TeileClearing Hotline case titled “N63 Class_Action”.
IMPORTANT NOTE:
Do not attach pictures which are not relevant, vague, not clear, and which are not providing a clear
evidence/source of an observed major leak. A TC case with an excessive number of poor quality
pictures requires more time to process, resulting in a delayed response.
Please specify in the case details the picture description. Renaming the picture is not necessary
For example:
Front engine cover = X1234.jpg
Turbo inspection = X5678.jpg
The PuMA TeileClearing “N63 Class Action” process has started on November 1st, 2018. Weekend and
holiday submissions are required, and they must wait for a response on the following business day
before starting any repairs. The AutoStamp submission process has been deactivated as of 11/01/2018.
It is the Shop Forman’s responsibility to provide a complete and accurate diagnosis
documentation, as described below. Including follow-up/updates to the original PuMA TeileClearing
case prior to performing any additional related work that is found needed during the repair process.
IMPORTANT NOTE:
The parts stock of the N63 Replacement engine will remain extremely limited until January 2019. In case, an
engine replacement is required as a result of the Class Action Diagnosis, please advise the customer that such
a repair will be performed at a future date, when N63 engines are available. The vehicle’s mileage for
Customer’s Contribution will be taken from the date of final, 5-step diagnosis.
Refer to the section that applies to the vehicle situation.
IMPORTANT: Do not drain and measure the engine oil. Follow the applicable instructions to use the
electronic oil level measurement.
When the customer’s complaint is “smoke from the exhaust system”, proceed to Section 1,
Step 1 below. If the customer complains only about frequent engine oil top-offs, go to Step 2.
Section 1 – Visually diagnose the vehicle for smoke from the exhaust tail pipes:
Do not drain and measure the engine oil. Follow the applicable instructions to use the electronic oil level
measurement:
1. Start the vehicle and allow it to reach to reach operating temperature, approximately 15 minutes or less.
Quickly push-and-release the accelerator pedal from idle position to between 2,000 and 3,000 RPM, then
immediately allow the engine to return to idle and observe the exhaust tail pipes for smoke. If the vehicle is
smoking then refer to the following two attachments. If the vehicle is not smoking then proceed to step 2.
• N63 Smoke Instructions
• N63 Smoke Checklist
Note: Document all results in the “B01_21_18_N63 Smoke Checklist” simultaneously while following the
instructions.
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IMPORTANT: Take a picture of a smoke emitted from the exhaust pipes during this test, and attach it to a
PuMA TeileClearing Hotline case.
2. If the vehicles does not exhibit any smoke from the tailpipes then an oil consumption test will need to be
started using the following attachment.
• N63 Oil Consumption Instructions (only perform steps 1 and 2 in this document until the vehicle returns for the
measurement described in section 2)
Section 2 – The vehicle has returned for the oil consumption measurement:
Measure the oil consumption. Refer to the following attachments.
N63 OC Instructions (Resume the procedure at step 3 in this document)
N63 Oil Consumption Checklist
Note: Document all results in the “N63 Oil Consumption Checklist” simultaneously while following the
instructions.
Section 3 – Documenting the results of the visual inspection, failed oil consumption test and or vehicle
inspection steps.
1. The “N63 Oil Consumption Checklist”, or “N63 Smoke Checklist” must be completed and photographed
(both pages side by side in one photo).
2. Capture photos of the failed or leaking components.
3. Document the inspection/test results in a PuMA TeileClearing Hotline case, submit the case and wait for
a response before continuing with repairs.
If the vehicle is not smoking or the vehicle passes the oil consumption test or the vehicle does not
require any repairs then do not enter a PuMA TeileClearing Hotline case.
Calculating Oil Consumption by Milliliters
If the customer has driven much further than recommended then the result of the test plan and the miles driven
can be determined using a calculator. The calculation below will determine the exact oil consumption level of
the engine.
Calculation:
Milliliters of oil consumed ÷ miles driven = X.XXX milliliters (ml) per mile driven
The oil consumption specification of this calculation is 1.333 milliliters (ml) per mile driven.
For example, 1000ml ÷ 750 miles = 1.333 ml per mile, this is the 1 liter per 750 miles specification.
If the result of the calculation is 1.333 per mile and greater then you have to continue with the diagnosis and
address the customer complaint.
If the result of the calculation is less than or equal to 1.332 then the customers complaint does not exceed the
allowable engine oil consumption specification. Take no further action.
Example:
900ml consumed ÷ 750 miles driven = 1.2 ml per mile – Take no further action and release the vehicle.
Engine Repairs and Replacements:
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Replacement engine assemblies are NOT pre-filled with engine oil.
After replacing an engine with a new or remanufactured engine assembly, the engine oil level must be
verified as outlined in the procedure below first, before starting the engine for the first time.
If the replacement engine is started to determine electronically if the engine is filled with the appropriate amount
of engine oil, damage to the replacement engine can occur immediately.
The engine may have some residual engine oil from assembly, but this is not enough engine oil to properly
lubricate the engine to measure the engine oil level electronically when it is started for the first time.
Further, the electronic engine oil measurement is only operational when the engine is running at its full
operating temperature. Checking the engine oil without the engine running at operating temperature will lead to
an incorrect or incomplete measurement.
After replacing the engine or making engine repairs that require the replacement or removal of the engine
bearings, VANOS gears, camshafts, bed plate resealing, engine oil pump, engine oil filter housing, cylinder
head, engine oil cooler or anything that interrupts the engine oil supply circuit of the engine requires a short oil
pump and oil supply circuit priming procedure.
Refer to SI B11 09 15 for the detailed bleeding procedure (the time to perform this procedure is
included in the applicable special repair labor operations that are provided in the attachments to this
Service Information bulletin).
After engine repairs or replacement, pay attention to a proper installation of all engine ground
connections. Mark the various ground connections with a small parts tag or colored tape.
In particular, follow the recommendations from SI B12 24 14 (N63: Proper Ignition Harness Installation and
Ground Connections) for the ignition harness grounding. Any consequential damage to DME, alternator, or QLT
sensor resulted from a loose ground (causing BSD communication faults), is not covered under N63 Class
Settlement
PARTS INFORMATION
Based on the results from the inspections and testing select the appropriate parts to repair the vehicle.
Engine replacement only if the vehicle is found smoking or the measured oil consumption is too high
and failing any one of the 5 point checks.
IMPORTANT NOTE:
The parts stock of the N63 Replacement engine will remain extremely limited until January 2019. In
case, an engine replacement is required as a result of the Class Action Diagnosis, please advise the
customer that such a repair will be performed at a future date, when N63 engines are available. The
vehicle’s mileage for Customer’s Contribution will be taken from the date of final, 5-step diagnosis.
Part Number
Description
Quantity
Refer to ETK using the vin number of the vehicle
Remanufactured engine
1
Valve seal and engine oil separator replacement only if the vehicle is found smoking or the measured
oil consumption is too high and all 5 point checks are found to be good.
Part Number
Description
Quantity
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11 34 0 054 492
Valve seal repair kit
2
11 15 8 636 540
Oil separators, set (kit with bolts)
1
11 12 7 566 281
Timing chain tensioner cover gasket
2
11 12 7 566 288
Cylinder head cover profile gasket (cylinders 1-4)
1
11 12 7 566 289
Cylinder head cover profile gasket (cylinders 5-8)
1
11 12 8 636 401
High-pressure pump profile gasket
2
11 36 7 564 346
VANOS central screws
4
11 42 7 583 220
Engine oil filter
1
13 53 7 584 315
Injector gasket ring seal
8
13 53 7 564 751
Injector decoupling element
8
Also, if found defective (cracked, leaking), the following crankcase ventilation hoses need to be
replaced:
Part Number
Description
Quantity
11 15 7 575 640
Vent pipe
1
11 15 7 575 641
Vent pipe
1
11 15 7 646 086
Connecting line
1
11 15 7 646 087
Connecting line
1
Also, if found leaking, turbocharger oil return cover and gaskets.
Part Number
Description
Quantity
11 65 7 577 016
Oil return cover
1
11 42 8 624 158
Gasket, asbestos free
2
Turbo replacement only if found leaking.
Part Number
Description
Quantity
11 65 7 646 092
Turbocharger
2
Rear cover and rear crankshaft seal replacement only if found leaking.
Part Number
Description
Quantity
11 14 2 446 298
Updated, end cover, rear kit
1
Refer to ETK
Cap with rear seal (rear crankshaft seal)
1
Refer to the ETK and the applicable repair instructions for one-time use fasteners and/or component
information regarding additional, in-conjunction parts/kits or replacement screws, gaskets, seals and clamps
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that need to be installed and claimed.
All repairs (as needed):
Bulk Materials - Sublet
Part Number
Description
Quantity
83 21 2 365 946
5W30 BMW Engine Oil 1 liter
Up to 9.6 liters
(E72, F04 8.5)
82 14 1 467 704
See Sublet
(1 Gallon)
83 29 0 429 576
Hydraulic fluid CHF 11 S (F01, F02, F04, F07)
See Sublet
(up to 1)
1 Gallon Antifreeze = 2 Gallons at a 50/50 mixture solution.
WARRANTY INFORMATION
The engine diagnosis and repair procedures outlined in this bulletin are covered under the terms of this Class
Action Settlement (as noted below) for first 10 years or 120,000 miles, whichever occurs first, as determined by
the original in-service date.
However, in no event less than 1 year or 12,000 miles from the Effective Day of the settlement date
(repair dates up to and including 10/11/2019, coverage is 11 years or 132,000 miles, whichever occurs
first).
Engine diagnosis:
A. Up to three (3) engine oil consumption (two-part setup/test) diagnosis procedures may be eligible to be
performed or upon verification of blue smoke from the exhaust pipes is reimbursement is at 100%.
Based on the results of the engine diagnosis, when applicable:
B. Eligible “engine repairs” are reimbursed at 100%.
C. Eligible “complete engine assembly replacements” (including supplemental/in conjunction repairs) are
reimbursed according to the customer contribution percentage matrix.
Engine Assembly
Replacement Customer
Contribution
Percentage Matrix
(Item C)
Customer’s
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Odometer Miles*
Contribution
BMW’s Contribution
Up to
50,000
0% (None)
100%
50,001
60,000
5%
95%
60,001
70,000
15%
85%
70,001
80,000
30%
70%
80,001
90,000
45%
55%
90,001
100,000
60%
40%
100,001
110,000
75%
25%
110,001
120,000
90%
10%
120,001
And higher
100%
0% (None)
Applying the Contribution Matrix*
When an eligible vehicle returns to a BMW authorized center for an oil consumption issue and the vehicle’s
engine either:
Fails the oil consumption measure test (part two); or there is
Visible blue smoke from the exhaust pipes; and the
Vehicle’s engine fails the one of the other required inspections (5 point checks); then
Use the vehicle’s “odometer miles” when the above occurred to determine the customer’s contribution. This
documented odometer mileage is to be also used when the qualifying engine replacement is delayed due to
awaiting parts from BMW.
Please ensure to document this information on the repair order and in the claim comments.
BMW Certified Pre-owned (CPO) Vehicles
Qualifying N63 engine “replacements” are covered under the terms of the applicable CPO coverage.
Consequential Repairs
When additional work and/or parts are required as a “direct result” of performing an eligible repair that is
outlined in this Service Information bulletin, claim these items under the applicable defect code, including prior
TeileClearing (TC) approval (when required) together with the corresponding labor operations listed in the
AIR/KSD2.
Please explain the reason for this consequential repair work (the why and what) on the repair order and in the
claim comments section.
Overlapping Labor Procedure – Other Repairs
If invoicing the KSD2/AIR flat rate labor operation codes for other repair work results in overlapping labor, for
those flat rate labor operations that are affected, you are able to:
• Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.
For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
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Tool) that is located in the AIR Client.
- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
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TSB/Document ID: B012118
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
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