TIS Service Bulletin

Page 1 of 6

SI B01 19 18
Warranties

December 2018
Technical Service

N47T/N57T NITROGEN OXIDE SENSOR (NOX) BEFORE AND
AFTER THE SCR: LIMITED WARRANTY EXTENSION TO 10
YEARS/120,000 MILEAGE
MODEL
F10 (535d Sedan)
(N57T Engine) Model
Year 2014 produced
7/8/2013 to 6/27/2014

F10 (535d xDrive
Sedan) (N57T Engine)
Model Year 2014
produced 3/20/2013 to
6/27/2014

F30 (328d xDrive
Sedan) (N47T Engine)
Model Year 2014 and
2015 produced
6/25/2013 to 6/19/2015

F31 (328d xDrive
Sports Wagon) (N47T
Engine) Model Year
2014 and 2015
produced 6/22/2013 to
6/30/2015

F25 (X3 xDrive28d)
(N57T Engine) Model
Year 2015 produced
10/2/2013 to 3/31/15

F30 (328d Sedan)
(N47T Engine) Model
Years 2014 and 2015
produced 6/24/2013 to
6/22/2015

Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.

ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific
DCSnet Warranty Inquiry first.
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” shown below:

SI B 01 19 18 (DC 11 78 90 04 00): For this vehicle, the nitrogen oxide sensor(s) limited
warranty for defects in materials or workmanship has been extended to 10 year/120,000 mile
as determined from the original in-service date. This coverage is subject to the same vehicle
eligibility requirements, limitations, and exclusions that apply to the BMW New Vehicle
Limited Warranty for Passenger Cars and Light Trucks
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting “Coverage, Policy and Coding” prior to performing any repair

INFORMATION
For the eligible vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the
vehicle’s NITROGEN OXIDE (NOX) SENSOR(S) to:

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

TIS Service Bulletin

Page 2 of 6

• 10 years/120,000 miles as determined by the vehicle’s original in-service date





This “component-specific” limited warranty extension applies
to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a
phased release.

SITUATION
The malfunction indicator lamp (MIL) lights up and the fault memory reads one more of the following fault
codes:


26F500 - DeNOx system, efficiency: Efficiency too low in area



26F600 - DeNOx system, efficiency: Efficiency too low in area 2



2AC600 - DeNOx system, efficiency: Efficiency too low in area 3









2B6200 - nitrogen oxide sensor upstream from DeNOx catalytic converter, plausibility: Sensor selfdiagnosis of sensitivity
2B6300 - nitrogen oxide sensor downstream from DeNOx catalytic converter, plausibility: Sensor selfdiagnosis of sensitivity
280D00 - nitrogen oxide sensor upstream from DeNOx catalytic converter, nitrogen oxide signal: NOxSignal invalid for too long
280F00 - NOx-Sensor downstream DeNOx-catalytic converter, signal NOx: Nitrogen oxide signal invalid
for too long

PROCEDURE
For the listed diesel engine Model vehicles that are experiencing the Situation noted above, perform diagnosis
using the latest version of ISTA Next (ISTA 4.11.2x or a more recent version).
If the above-mentioned fault memory entries are stored, perform the corresponding test plan.
Based on the result of the diagnosis/test plan, as required:

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

TIS Service Bulletin

Page 3 of 6



Replace either the front, rear or both nitrogen oxide (NOx) sensors; then



Clear the fault code memory and reassess the vehicle.

Additionally, any other repairs to address stored NOx sensor-related faults that requires the replacement the of
failed NOx sensor(s) are also covered under the terms of this component’s extended time and mileage
coverage that is described in this bulletin.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.






Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.

WARRANTY INFORMATION
This component-specific limited warranty extension to 10 years/120,000 miles applies to “eligible USspecification BMW vehicles” that are registered, operated and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should these components fail again, they are covered by the remaining portion of the extended limited warranty
coverage period
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim for the corresponding work performed with the defect code and the applicable labor operation(s) provided
below.

Defect Code:

1178900400

F10 F25 F30 F31 N47 N57 US version nitrogen oxide
sensor

Replacing the “upstream” nitrogen oxide sensor of SCR catalytic converter

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

TIS Service Bulletin

Page 4 of 6

Labor Operation:

Labor Allowance: Description:

00 66 062

Replace nitrogen oxide sensor ahead of SCR
catalytic converter (includes connecting an
Refer to AIR/KSD2 approved battery charger/power supply, performing
a vehicle test and the corresponding test module)
(Main work)

Or:

00 66 603

Replace nitrogen oxide sensor ahead of SCR
catalytic converter (includes connecting an
Refer to AIR/KSD2 approved battery charger/power, performing a
vehicle test and the corresponding test module)
(Plus work)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 66 603 instead of 00
66 603.
Or:
Replacing the “downstream” nitrogen oxide sensor of SCR catalytic converter

Labor Operation:

Labor Allowance: Description:

00 66 063

Replace nitrogen oxide sensor downstream of SCR
catalytic converter (includes connecting an
Refer to AIR/KSD2 approved battery charger/power , performing a
vehicle test and the corresponding test module)
(Main work)

Or:

00 66 604

Replace nitrogen oxide sensor downstream of SCR
catalytic converter (includes connecting an
Refer to AIR/KSD2 approved battery charger/power , performing a
vehicle test and the corresponding test module)
(Plus work)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 66 604 instead of 00
66 063.
Or:
Replacing both the “upstream and downstream” nitrogen oxide sensors of the SCR catalytic converter

Labor Operation:

00 66 064

Labor
Allowance:

Description:

Refer to
AIR/KSD2

Replace the nitrogen oxide sensors upstream and
downstream of the SCR catalytic converter (includes
connecting an approved battery charger/power supply,
performing a vehicle test and the corresponding test
module) (Main work)

Or:

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

TIS Service Bulletin

00 66 605

Page 5 of 6

Refer to
AIR/KSD2

Replace the nitrogen oxide sensors upstream and
downstream of the SCR catalytic converter (includes
connecting an approved battery charger/power supply,
performing a vehicle test and the corresponding test
module) (Plus work)

Refer to AIR/KSD2 for the corresponding flat rate unit (FRU) allowances.
Overlapping Labor Procedure – Other Repairs
If invoicing the KSD2/AIR flat rate labor operation codes for other repair work results in overlapping labor, for
those flat rate labor operations that are affected, you are able to:


Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.

For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
Tool) that is located in the AIR Client.
Eligible other repair work being claimed under a different defect code will require separate punch times.
On the repair order and in the claim comment section, please identify and itemize those labor operations being
claimed with a “reduced FRU value.”
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement for
“qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:


B-ELWR 2018 Nitrogen Oxide Sensors (NOx) 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

TIS Service Bulletin

Page 6 of 6

Attention: B-ELWR 2018 Nitrogen Oxide Sensors (NOx) 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.

ATTACHMENTS
View PDF attachment B011918_NOx Sensor Cust Letter.
[ Copyright ©2018 BMW of North America, Inc. ]

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/487... 1/7/2019

REPRESENTATION OF PRINTED DOCUMENT

BMW

P.O. Box 619063
Dallas, TX 75261-9063
DO NOT MAIL REPAIR ORDER TO THIS ADDRESS

4-777-H349A-0000001-001-000-000-000-000

ROBERT PTASZYNSKI
PO BOX 1227 BMW OF NORTH AMERICA LLC
WESTWOOD NJ 07675-1227

September 2018
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of AAAAAAAAAAAAAAAAA.
Dear BMW Owner/Lessee:

777-3000-0714

BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•

Nitrogen Oxide Sensors (NOx)

On the above-referenced vehicle to:
•

10 years/120,000 miles as determined by your vehicle’s original in-service date.

This “component-specific” limited warranty extension applies to defects in materials or
workmanship. This coverage is subject to the same vehicle eligibility requirements, limitations,
and exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.

Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com

If a repair to this component is required, please contact your nearest authorized BMW center in
the United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this
component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC

B-ELWR 2018 N47T/57T Nitrogen Oxide Sensor (NOx) 10Y120M

REPRESENTATION OF PRINTED DOCUMENT

4-777-H349A-0000001-001-000-000-000-000

Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC

September 2018
VIN AAAAAAAAAAAAAAAAA
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2018 N47T/57T Nitrogen Oxide Sensor(s) (NOx) 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 N47T/57T Nitrogen Oxide Sensor (NOx)10Y120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

B-ELWR 2018 N47T/57T Nitrogen Oxide Sensor 10Y120M

REPRESENTATION OF PRINTED DOCUMENT

4-777-H349A-0000001-001-000-000-000-000

N47T/N57T Nitrogen Oxide Sensor (NOx) : Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:

Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the components that are covered by this extended limited warranty will be considered for
reimbursement.

Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.

Why was the vehicle brought into the repair facility?

2.

What was the repair facility's diagnosis?

3.

What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2018 N47T/57T Nitrogen Oxide Sensor (NOx) 10Y120M