◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 25, 2018
December 14, 2017
October 19, 2017
October 12, 2017
September 29, 2017
September 7, 2017

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TOPIC
Added warranty claim submission flowchart. See Appendix A.
Technician Certification Requirements updated.
Instructions added for CRC Spray Gun/Parts replacement requests.
Tundra (ZH7) Frame Replacement and CRC Application is now available.
Sequoia (ZH8 and ZH9) Frame Replacement and CRC Application is now available.
Rental Invoice requirement has been added.
Estimated Launch Timing has been updated for Tundra and Sequoia models.
Tacoma UIO (Units in Operation) has been updated.

The most recent update in the attached Dealer Letter will be highlighted with a red box.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2017 Toyota Motor North America

Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Published August 28, 2017
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers (Cold Climate
States only)

Subject:

Limited Service Campaign H0F – Remedy Notice
Certain 2005 – 2010 Model Year Tacoma
Certain 2007 – 2008 Model Year Tundra
Certain 2005 – 2008 Model Year Sequoia
Frame Corrosion Resistant Compound (CRC) Application

Toyota will initiate a Limited Service Campaign (LSC H0F) to apply Corrosion Resistant Compound to key areas of
the vehicle’s frame for the following vehicles located in the 20 Cold Climate States1:
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Certain 2005 to 2010 Tacoma** - Available
2007 to 2008 Tundra – Available
2005 to 2008 Sequoia – Available

On May 21, 2017, a settlement of claims in a class action lawsuit regarding frame corrosion was finally approved.
This finally approved class action settlement includes inspection of the customer’s frame, and if the frame meets or
exceeds the Rust Perforation Standard based on the Court-ordered inspection criteria, the frame will be replaced at
no cost to the customer.
This settlement will also include CRC (Corrosion Resistant Compound) application. The CRC application will only be
available for vehicles registered in the Cold Climate States1 that pass frame inspection criteria, and did not:
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Previously have the frame replaced, if a Tacoma and/or:
Previously had the frame sprayed with CRC under any previous campaign, if a Tacoma

Activity
Frame Inspection
Tacoma Frame CRC Application
2008 Sequoia Frame CRC
Application
Tundra Frame CRC Application
2005-2007 Sequoia Frame CRC
Application

Estimated Launch Timing*
Available
Available
Available
Available
Available

Notes
As necessary
Only for vehicles that do not meet or
exceed the Rust Perforation Standard
based on Court-ordered inspection criteria;
only for Cold Climate States1; expires May
21, 2019

* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–

District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.

Note: This campaign covers vehicles currently registered in the following Cold Climate States (together, “Cold
Climate States”): District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI,
VA, VT, WI & WV.
**2005-2008 Tacoma – If frame was previously replaced and/or sprayed under a previous campaign, it will
not be applicable to this LSC and will not be loaded under the campaign designation on TIS. The class
members/customers are still eligible for Frame Inspection and Replacement Program.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |2

Condition
Toyota has received a number of reports regarding Frame Corrosion on 2005 – 2010 model year Tacoma vehicles,
2007-2008 Tundra vehicles, and 2005-2008 Sequoia vehicles. In these reports, customers have indicated that
vehicles operated in specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to
the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is commonly found
on metallic surfaces after some years of usage and/or exposure to the environment.
Remedy
Over the next few months, owners of the covered vehicles will receive a notification requesting them to bring their
vehicles to an authorized participating Toyota dealership in the Cold Climate States. The dealership will inspect the
condition of the vehicle’s frame. Based upon the results of the inspection, the dealership will do one of the following:
• If significant rust perforation is not found, the dealer will apply Corrosion-Resistant Compounds (CRC) to key
areas of the vehicle’s frame at no charge to the owner, subject to certain requirements and limitations further
discussed below.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner,
under the applicable Warranty Enhancement Program (ZH6, ZH7, ZH8, or ZH9) if all conditions of the warranty
enhancement are met.
Prior to the application of the CRC, the frame must be inspected and determined to not have significant rust
corrosion based on the court-ordered rust perforation standard. If the frame does not pass the inspection criteria,
see Warranty Enhancement Policy ZH6, ZH7, ZH8, or ZH9, depending on model and model year. Application of the
CRC will be available until May 21, 2019. All CRC application must be performed and completed on or before the
program expiration date, unless the customer brought their vehicle in for inspection on or before this date and the
Toyota dealership has good cause for not performing and completing the CRC application before this date.
Covered Vehicles
Note: This campaign covers vehicles currently registered in the following Cold Climate States: District of Columbia
(DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV.
There are approximately 260,800 vehicles covered by this Limited Service Campaign.
Model
Name

Model Year

UIO

Production Period

Tacoma

2005 – 2010*

141,500

Mid-September 2004 – Mid-July 2010

Tundra

2007 – 2008

79,800

Late October 2006 – Mid-August 2008

Sequoia

2005 – 2008

39,500

Late March 2004 – Early August 2008

*2005-2008 Tacoma – If frame was previously replaced and/or sprayed, it will not be applicable to this LSC.
The class members/customers are still eligible for Frame Inspection and Replacement Program.
Note: Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS and Dealer Daily. If a dealer is contacted by
an owner who has not yet received the notification, please verify coverage and launch timing by confirming through
TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
Owner Letter Mailing Date
Toyota will begin to notify owners in early September 2017. A sample of the owner notification letter has been included
for your reference. Owner Letters will be combined with Warranty Enhancement Programs ZH6, ZH7, ZH8, or ZH9.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |3

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct this Limited Service Campaign remedy on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer
delivery.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this repair are required to currently hold at least one of the following certification levels:
• Maintenance Certified Technician and above
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
• This Limited Service Campaign is only applicable for participating dealers located in or near Cold
Climate States.
• If the frame passes Toyota’s inspection criteria, refer to the CRC application Technical Instructions located
on TIS.
• If the frame does not pass Toyota’s inspection criteria, please refer to the frame replacement documents
located on TIS under ZH6, ZH7, ZH8, or ZH9.
• Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.
• This Limited Service Campaign will be available until 05/21/2019, and is only available at an
authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts and Material Ordering
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or
Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check
the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |4

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The following support materials can be ordered through the dealer’s facing PDC:

Model

Part Number
5114A-04010
5114B-04010
90178-A0024
90119-A0170
94151-80801
94183-00831
94611-10800
90105-08500
04007-18335

Part Name
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, W/Washer
Nut, Flange
Nut, Lock
Washer, Plate
Bolt, Flange
Plug, Hole Kit

Qty/Veh
1
1
2
2
2
2
4
2
1 Kit Per Vehicle

*The kit above includes the following components:

Tacoma

Part Number
90950-01A24
90950-01984
90950-01987
90950-01631
90950-01983
90950-01989
90950-01990
90950-01992
90950-01991
90950-01A09
90950-01931
90950-01A11
90389-05012

04007-23104

Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole

Qty
2
2
8
4
4
4
4
2
4
2
1
2
2

Plug, Hole Kit

1 Kit Per Vehicle

*The kit above includes the following components:
Part Number
90950-A1008
90950-A1009
90080-46327
90119-A0169

Model

Part Number
04007-18334

Part Description
Plug, Hole
Plug, Hole
Clip
Bolt, w/Washer

Qty
2
2
2
4

Part Name
Plug, Hole Kit

Qty/Veh
1 Kit Per Vehicle

*The kit above includes the following components:

20052007
Sequoia

Part Number
90950-01539
90480-18492
90950-01A09
90950-01987
90950-01983
90950-01984
90950-01A24

Part Description
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE

Qty
2
4
22
39
7
2
4

Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America

L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |5

Model

Part Number
04007-18534

Part Name
Plug, Hole Kit

Qty/Veh
1 Kit Per Vehicle

*The kit above includes the following components:

2008
Sequoia

Part Number
90950-01A24
90950-01987
90950-01990
90950-01994
90950-01993
90950-01988
90950-01A09
90950-01986
90950-01992
90950-01A06
90950-01826
90480-19374
90480-18492
90950-01539

04007-23334

Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole

Qty
2
9
3
5
8
2
15
5
10
2
2
1
1
2

Plug, Hole Kit

1 Kit Per Vehicle

*The kit above includes the following components:
Part Number
90950-01A31
90480-A0002

Model

Part Number
04007-18234

Part Description
Plug, Hole
Plug, Hole

Qty
2
8

Part Name
Plug, Hole Kit