NHTSA ID Number: 10145990
Manufacturer Communication Number: H0F-Dealer Packa
TSB/Document Date: 2018-10-22
Summary
Dealer Package: June 25, 2018 Added warranty claim submission flowchart. See Appendix A. Toyota will initiate a Limited Service Campaign (LSC H0F) to apply Corrosion Resistant Compound to key areas of the vehicle?s frame for the following vehicles located in the 20 Cold Climate States1: ? Certain 2005 to 2010 Tacoma** - Available ? 2007 to 2008 Tundra ? Available ? 2005 to 2008 Sequoia ? Available On May 21, 2017, a settlement of claims in a class action lawsuit regarding frame corrosion was finally approved. This finally approved class action settlement includes inspection of the customer?s frame, and if the frame meets or exceeds the Rust Perforation Standard based on the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
The information below should be referenced to ensure correct warranty claim submissions for frame replacement or
spray campaigns (ZH6-9 and H0F).
Key Points
• DO NOT perform Campaign H0F without first performing and filing a claim for the WEP (Warranty
Enhancement Programs ZH6-9) inspection.
• H0F Op Codes GGG44C, GGG45C, GGG46C, GGG47C, and GGG48C are for vehicles that had initially
passed the WEP inspection, but had perforation found when descaling the vehicle in preparation for the
CRC spray. These H0F Op codes are not to be used as a preliminary failed inspection.
• If you see in TIS that campaign H0F is applicable and the status shows Not Completed, check to see the
status of WEP ZH6-9.
Please follow the flowchart below for the correct frame inspection, replacement, and CRC spray process.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
Limited Service Campaign H0F – Remedy Notice
Certain 2005 – 2010 Model Year Tacoma*
Certain 2007 – 2008 Model Year Tundra*
Certain 2005 – 2008 Model Year Sequoia*
*Currently registered in one of the Cold Climate States
Frame Corrosion Resistant Compound (CRC) Application
Frequently Asked Questions
Original Publication Date August 28, 2017
◄ IMPORTANT UPDATE ►
DATE
October 19, 2017
October 12, 2017
•
•
TOPIC
Tundra (2007-2008) Frame Replacement and CRC Application is now available.
Sequoia (2005-2008) Frame Replacement and CRC Application is now available.
The most recent update will be highlighted with a red box.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005 – 2010 Toyota Tacoma, 2007-2008
Tundra, and 2005-2008 Sequoia vehicles regarding frame corrosion was approved. This finally approved class action
settlement includes inspection of the customer’s frame, and if the frame meets or exceeds the Rust Perforation
Standard based upon the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement (Tundra).
This settlement will also include CRC (Corrosion Resistant Compound) application. CRC application is covered under
Limited Service Campaign (LSC) H0F, and will only be available for vehicles registered in the Cold Climate States1
that pass frame inspection criteria, and did not:
•
•
Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign
FAQ Page 1 of 4
© 2017 Toyota Motor North America
Model
Activity
All
Frame Inspection
Frame Replacement
– Tacoma
20052010
Tacoma
2008
Sequoia
20072008
Tundra
20052007
Sequoia
CRC Application
Estimated
Launch Timing*
Available
Available
Available
Frame Replacement
– 2008 Sequoia
Available
CRC Application
Frame Replacement
– Tundra
Available
CRC Application
Frame Replacement
– 2005 – 2007
Sequoia
Notes
As necessary
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Available
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Customer
Through Settlement Administrator; see
All
Available
Reimbursement
www.toyotaframesettlement.com
* Estimated Launch Timing is subject to change based on availability of remedy parts.
CRC Application
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
Q1:
A1:
What is the condition?
On the subject vehicles, Toyota has received reports that certain vehicles operated in specific cold climate
areas (Cold Climate States) with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s
frame. Toyota investigated these reports and has determined that the frames in some vehicles may not have
sufficient corrosion-resistant protection for use in these areas. This, combined with prolonged exposure to
road salts and other environmental factors, may contribute to the development of more-than-normal rust in the
frame of some vehicles. This condition is unrelated to and separate from normal surface rust which is
commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2:
What are the “Cold Climate States” with high road salt usage covered by this Limited Service
Campaign (LSC)?
The following states and the District of Columbia are referred to as the “Cold Climate States”:
A2:
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
WV
Q2a:
A2a
Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which
can cause this condition. To simplify the administration of this campaign and avoid confusion,
Toyota has elected to include the entire state rather than a portion.
FAQ Page 2 of 4
© 2017 Toyota
Motor North America
Q3:
A3:
What is Toyota offering and why?
On May 21, 2017, a settlement of the class action relating to Vehicle Frame Corrosion was finally approved
by the Court. As part of the class action settlement, Toyota will initiate a Warranty Enhancement Program
(WEP) to inspect affected vehicle’s frames, and, if necessary, replace the vehicle’s frame. If the vehicle’s
frame passes the inspection, and is registered in a Cold Climate State, the customer may be offered a Frame
CRC application. This WEP will be available for 1 year from May 21, 2017 or 12 years from the vehicle’s Date
of First Use (DOFU), whichever is longer. The CRC application will be offered for a period of two years from
the date of court approval.
Q4:
What are the parameters of the Warranty Enhancement Program (WEP) and Limited Service
Campaign (LSC)?
The terms of the LSC for the application of the CRC are:
A4:
•
•
•
The coverage offers two years from the date of final court approval (5/21/2017).
Vehicle must be currently registered in a cold-climate state.
Vehicle will be excluded if:
o Frame was previously replaced, if a Tacoma and/or:
o Frame was previously sprayed with CRC under any previous campaign, if a
Tacoma
The terms of the WEP are:
•
The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1 year
from the date of final approval (5/21/2017).
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to
the terms of the Settlement Agreement and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet, except where conflicting with the
Settlement Agreement, in which case, the Settlement Agreement controls. For example, damage
from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited
Warranty or this warranty enhancement.
Q5:
A5:
What is Toyota going to do?
Toyota will send (in phases consistent with parts availability and repair capacity), starting in September 2017,
an owner notification by first class mail advising owners to make an appointment with their authorized Toyota
dealer to have their frame inspected.
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the vehicle exhibits significant rust perforation based on specific inspection criteria,
the dealer will replace the vehicle’s frame with a new one at NO CHARGE to the customer.
Q6:
A6:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 260,800 vehicles covered by this Limited Service Campaign.
Model Name
Model Year
UIO
Production Period
Tacoma
Tundra
Sequoia
2005-2010
2007-2008
2005-2008
141,500
79,800
39,500
Mid-September 2004 – Mid-July 2010
Late October 2006 – Mid-August 2008
Late March 2004 – Early August 2008
Q6a:
A6a:
Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign
or in the U.S.?
No. There are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.
FAQ Page 3 of 4
© 2017 Toyota Motor North America
Q7:
A7:
Q8:
A8:
Q9:
A9:
What if the vehicle’s frame already exhibits excessive corrosion? Will Toyota perform the
CRC application or will the vehicle be repaired?
Toyota will inspect the vehicle’s frame. If the frame passes specific Inspection Criteria, the CRC
will be applied to the frame. If the frame exhibits significant rust perforation (based upon the specific
inspection criteria), Toyota will replace the vehicle’s frame. The work will be performed at no
charge to the owner of the covered vehicles for a limited time (see A2a).
Why is Toyota only offering the CRC application to customers whose vehicles are currently
registered in the Cold Climate States?
Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged
exposure to severe cold climates with high road salt use.
Tacoma only - What if I previously had my frame replaced or sprayed with CRC (Corrosion Resistant
Compound)?
If you previously had your vehicle’s frame replaced or sprayed with CRC, this LSC is not applicable. However,
your vehicle is covered under the corresponding Frame WEPs (Warranty Enhancement Programs) as
part of the settlement agreement.
Q10:
A10:
What should I do?
Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer located in
one of the Cold Climate States for which authorization to perform the CRC application has been obtained.
Customers may also contact their local Toyota dealer for additional information.
Q11:
A11:
How long will the repair take?
The repair takes approximately 6 hours, and the vehicle will be held overnight to allow time for the CRC to
cure. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available
for a longer period of time.
Q12:
A12:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q13:
A13:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.
FAQ Page 4 of 4
© 2017 Toyota Motor North America
TOYOTA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
WARRANTY ENHANCEMENT NOTIFICATION – ZH6
LIMITED SERVICE CAMPAIGN – H0F
Dear Toyota Owner:
PL
E
[VIN]
Toyota would like to advise you of an enhancement to portions of your Toyota New Vehicle Limited Warranty as part
of a finally approved and implemented class action settlement.
Toyota has received reports regarding frame corrosion on 2005 – 2010 model year Tacoma vehicles. While not all
vehicles will experience this condition, we are offering the following program:
Warranty Enhancement Program Details
This Warranty Enhancement Program covers vehicles purchased new or used provides
enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to frame
corrosion. The specific condition covered by this program involves rust perforation, i.e.
“Rust Perforation Standard.” If perforation of the frame from rust corrosion meets or
exceeds the Rust Perforation Standard, the frame will be replaced at no cost under the
terms of this Warranty Enhancement Program.
The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1
year from the date of final approval (5/21/2017).
M
•
Peel and Stick
Label onto the
Owner’s Warranty
Information Booklet
This coverage is for warranty work performed at an authorized Toyota dealer only, and is limited to your
specific vehicle whose Vehicle Identification Number (VIN) is printed below. It is subject to the terms of
the Settlement Agreement and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet, except where conflicting with the Settlement Agreement, in
which case, the Settlement Agreement controls. For example, damage from abuse, an accident, theft
and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.
VIN#
Date of First Use
SA
*Please see your Toyota dealer for additional details
Additionally, for a period of two years from the date of the final court approval (May 21, 2017), if the perforation does
not meet or exceed the Rust Perforation Standard, and the vehicle is registered in a Cold Climate State1, the dealer
will apply CRC (Corrosion Resistant Compound) to the frame, if, for Tacoma vehicles, it was not previously applied
and the frame was not previously replaced, subject to these and other limitations included in the Settlement
Agreement.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
What should you do?
Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference. If you have
not experienced the condition described above, there is no action necessary at this time.
Please contact any authorized Toyota dealer and make arrangements for inspection, diagnosis and, if
applicable, repair.
If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Thank you for driving a Toyota.
PL
E
Sincerely,
SA
M
TOYOTA MOTOR SALES, U.S.A., INC.
TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
WARRANTY ENHANCEMENT PROGRAM
and LIMITED SERVICE CAMPAIGN
FREQUENTLY ASKED QUESTIONS
ZH6
and
H0F
Are these a recall?
No. These are not a recall. Toyota is advising you of this enhancement to the Warranty Coverage pursuant
to the terms of a Court-approved Settlement agreement.
Q2:
If you suspect your vehicle exhibits this condition, do you need to make an appointment with your
dealership?
Yes. You should take your vehicle to an authorized Toyota dealership if you suspect your vehicle is exhibiting
the condition described. The dealership will inspect the vehicle as per the parameters of the Warranty
Enhancement Program. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.
A2:
Q3:
A3:
PL
E
Q1:
A1:
Is the Warranty Enhancement Program and Limited Service Campaign coverage transferable if I sell
my vehicle?
Yes. These campaign coverages are fully transferable to subsequent vehicle owners for the condition and
terms specified in the notification letter.
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
inspection and, if applicable, repair.
Q5:
A5:
How long will the repair take?
The inspection of the vehicle’s frame will take approximately 2 hours. If frame corrosion that meets or exceeds
the Rust Perforation Standard is found, and the frame requires replacement, the repair will take approximately
one week. A complimentary loaner vehicle will be offered if frame replacement is required. Depending upon
the dealer’s work schedule, however, it may be necessary to make the vehicle available for a longer period of
time.
M
Q4:
A4:
SA
If frame corrosion does not meet or exceed the Rust Perforation Standard, and the dealer applies CRC, subject
to the vehicle at issue, the repair takes approximately 6 hours, and the vehicle will be held overnight to allow
time for the CRC to cure. However, depending upon the dealer’s work schedule, it may be necessary to make
the vehicle available for a longer period of time.
Q6:
A6:
What if I previously had my frame replaced or sprayed?
Your vehicle is covered under this WEP regardless if the frame was sprayed with CRC or replaced during a
previous Toyota campaign. However, if you previously had your Tacoma vehicle’s frame previously sprayed
or replaced under a Toyota campaign, it will be excluded from CRC application coverage under the settlement
agreement.
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.
at
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TSB/Document ID: H0F-Dealer Packa
Replacement Service Bulletin Number:
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