NHTSA ID Number: 10145990
Manufacturer Communication Number: H0F-Dealer Packa
TSB/Document Date: 2018-10-22
Summary
Dealer Package: June 25, 2018 Added warranty claim submission flowchart. See Appendix A. Toyota will initiate a Limited Service Campaign (LSC H0F) to apply Corrosion Resistant Compound to key areas of the vehicle?s frame for the following vehicles located in the 20 Cold Climate States1: ? Certain 2005 to 2010 Tacoma** - Available ? 2007 to 2008 Tundra ? Available ? 2005 to 2008 Sequoia ? Available On May 21, 2017, a settlement of claims in a class action lawsuit regarding frame corrosion was finally approved. This finally approved class action settlement includes inspection of the customer?s frame, and if the frame meets or exceeds the Rust Perforation Standard based on the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
Qty/Veh
1 Kit Per Vehicle
*The kit above includes the following components:
20072008
Tundra
Part Number
90950-01A24
90950-01987
90950-01990
90950-01994
90950-01993
90950-01988
90950-01A09
90950-01A11
90950-01A06
90950-01986
90950-01826
90480-19374
04007-23234
Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Qty
2
8
3
6
8
2
10
2
2
2
2
1
Plug, Hole Kit
1 Kit Per Vehicle
*The kit above includes the following components:
Part Number
90950-01A31
90480-A0002
•
*
Part Description
Plug, Hole
Plug, Hole
The following support materials can be ordered through the MDC:
Part Number
Part Description
Corrosion-Resistant Compound Customer
00411-11004
Information Hang Tag*
Qty
2
4
Qty
1 per vehicle
Additional CRC Customer Information Hang Tags can be ordered in packages of 25 through the MDC.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |6
Corrosion-Resistant Compound (CRC) and Support Material Ordering:
The necessary CRC kits can be ordered through the chemical program provided by Dealer Tire (Complete
Maintenance Care). The CRC kits will be shipped directly from AMREP. Your dealership should not order kits until
you have confirmed an appointment. However, please keep in mind it will take at least 5 business days for CRC kit
delivery. Deliveries are only scheduled on business days. Saturday deliveries are not available.
Please refer to the model specific technical instructions located on TIS.
Please note that only participating dealers in or near the Cold Climate States will be able
to order and receive CRC kits.
Verify vehicle eligibility by confirming through TIS prior to performing the repair.
Dealers that conduct LSC H0F on vehicles not covered under this program or in a state
other than the Cold Climate States will not receive reimbursement.
Do not order these kits if your dealership is not participating in the CRC application process.
If there are special circumstances where a dealer is having difficulty receiving its order, dealership associates may
leave a voice message at: (310) 468-5516 or 1-800-233-3718, option 4, to research the order. The associate
should provide the following information to expedite research of the order status:
• Dealer Information (Dealer Code, Contact Name, Telephone Number)
• Order Reference Number
• Customer Name and Vehicle 17-digit VIN
Model
Part No.
Sequoia
00289-S00KT-DS
Tacoma/Tundra
00289-T00KT-DS
Part Description
T00 – Corrosion Res Kit (CRC Kit)
Noxudol: 3 Liters
712 AM: 2 Liter
T00 – Corrosion Res Kit (CRC Kit)
Noxudol: 3 Liters
712 AM: 1 Liter
Qty/Unit
1
1
The kits above include the following CRC Materials:
Noxudol 300S –
Parker 712AM –
Campaign Special Equipment
The parts listed below were sent to applicable Toyota
dealerships on August 28, 2017.
Image
Name
Quantity
Spray Gun
2
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |7
90o Drill Adapter
1
Drill Bits (Stepper Bit)
4
Note: Drill bits are considered a wear item. As these drill bits wear, it is the dealer’s responsibility to replace them.
The cost to replace bits is covered under the CRC spray sublet for materials. The Drill Adapter is a non-warrantable
item, and will be the dealer’s responsibility to replace, if needed.
If replacement CRC Spray Guns or Spray Gun replacement parts are required, please e-mail Quality Compliance at
quality_compliance@toyota.com with the exact request and reason for replacement. Please include shipping and
contact information.
The items below were previously shipped to your dealership for previous CRC campaigns.
Magnet Kit
•
30 Rare Earth Magnets – See section VI.C.1 “Attach Plastic Sheet” of the TI for details.
Materials and Supplies (Locally procured by Dealer)
• Protective eyewear
• Dust mask
• Appropriate NIOSH approved respirator** (Follow all Federal, State, Local Environmental, Health and Safety
Requirements such as OSHA Regulations. Please refer to the SDS for details on the appropriate mask for
each CRC).
**Notes:
•
Refer to the SDS located in the Appendix of the TI for additional information on respirator use.
•
It is up to the individual dealership to ensure compliance with OSHA regulations.
•
If you require further assistance in regards to NIOSH approved respirators, we have found 3M®
to be a useful reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Fire-retardant poly sheeting (tarp) or covering (if you cannot purchase the tarp from a local supplier, please refer
to CRC Tips and Examples located on the C.L.E.A.N. DEALER website (http://cleandealer.com) for a list of
possible suppliers)
• Plastic (Saran Wrap) sheet (for spray gun storage)
• Partitions (The type, size, and number of partitions used will depend on each dealer’s facility).
• Shop cloth/paper towels
• Funnel (quantity = 2)
• Plastic sheet to contain the dripping 712AM during frame application, 3m x 3m (118in x 118in)
• Garbage Bags
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |8
Warranty Reimbursement Procedure
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
Yes
Is the vehicle registered in one of the Cold Climate States?
No
No further action required.
No
Contact your regional
representative for assistance.
Yes
Did the vehicle pass the ZH6, ZH7, ZH8, or ZH9 frame inspection?
No
Yes
Remove the rust and clean the frame.
Was perforation 10mm or larger found in the locations identified in the
TI (during the rust removal and/or cleaning process)?
Yes
No
Apply the 712AM Internal CRC to the areas of the frame outlined in the
TI.
Proceed with Frame
Replacement as outlined in the
ZH6, ZH7, ZH8, or ZH9 TI.
Install the Body Plugs after applying the 712AM
and before applying the Noxudol 300S.
Apply Noxudol 300S (External Application) to the top, bottom and
sides of the frame as outlined in the TI.
After applying the CRCs, place a CRC Customer Information
Hang Tag on the rear-view mirror.
After 24 hours, return the vehicle to the customer.
Campaign Completed.
See Appendix A for flowchart illustrating warranty claim submission process.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |9
Opcode
GGG44A
GGG44B
GGG44C
GGG45A
GGG45B
GGG45C
GGG47A
GGG47B
GGG47C
GGG48A
GGG48B
GGG48C
GGG46A
GGG46B
GGG46C
•
•
Description
Op Codes for 2005 – 2008 Tacoma
2005-2008 Tacoma - Clean Frame, Apply CRC, Install Plugs
– DEALER
2005-2008 Tacoma - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2005-2008 Tacoma - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH6)
Op Codes for 2009 – 2010 Tacoma
2009-2010 Tacoma - Clean Frame, Apply CRC, Install Plugs
– DEALER
2009-2010 Tacoma - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2009-2010 Tacoma - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH6)
Op Codes for 2005 – 2007 Sequoia
2005-2007 Sequoia - Clean Frame, Apply CRC, Install Plugs
– DEALER
2005-2007 Sequoia - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2005-2007 Sequoia - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH8)
Op Codes for 2008 Sequoia
2008 Sequoia - Clean Frame, Apply CRC, Install Plugs –
DEALER
2008 Sequoia - Clean Frame, Apply CRC, Install Plugs –
SUBLET
2008 Sequoia - Remove Rust, Clean Frame – Qualifying
Perforation Found
(Frame to be replaced under WEP ZH9)
Op Codes for 2007-2008 Tundra
2007-2008 Tundra - Clean Frame, Apply CRC, Install Plugs –
DEALER
2007-2008 Tundra - Clean Frame, Apply CRC, Install Plugs –
SUBLET
2007-2008 Tundra - Remove Rust, Clean Frame – Qualifying
Perforation Found
(Frame to be replaced under WEP ZH7)
Flat Rate Hours
5.9 hrs/vehicle
2.1 hrs/vehicle
1.3 hrs/vehicle
4.9 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
6.4 hrs/vehicle
2.3 hrs/vehicle
1.5 hrs/vehicle
5.1 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
4.5 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes GGG44A/B, GGG45A/B, GGG46A/B, GGG47A/B, GGG48A/B.
During the CRC application, customers’ rental car through the Toyota Rent-A-Car (TRAC) Program is available
for a maximum of 5 days at a maximum cost of $60.00 per day. Follow the Toyota Transportation Assistance
Program (TTAP) guidelines.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 10
•
•
•
•
•
•
•
•
Materials/Supplies: Use YC sublet type for Op. Codes GGG44A/GGG45A/GGG46A/GGG47A/GGG48A. A
maximum of $49/vehicle cost for preparation and application materials/supplies (fire-retardant poly sheeting (tarp),
masks, tape, gloves, partitions, waste disposal, etc.) will be accepted.
Sublet: The sublet cost for Op. Codes GGG44B and GGG45B (CRC Application by a Sublet shop) should be
claimed under sublet type YF using the following formula:
o = Maximum 3.8 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Code GGG47B (CRC Application by a Sublet shop) should be claimed under sublet
type YF using the following formula:
o = Maximum 4.1 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Codes GGG48B (CRC Application by a Sublet shop) should be claimed under
sublet type YF using the following formula:
o = Maximum 4.0 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Codes GGG46B (CRC Application by a Sublet shop) should be claimed under
sublet type YF using the following formula:
o = Maximum 3.4 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
The transportation cost of vehicle between dealer and sublet repair shop will be reimbursed for the maximum cost
$250.00 under the sublet cost column for the Op. Codes GGG44B/GGG45B/GGG46B/GGG47B/GGG48B with
Sublet Type YG.
For FAPs (NY Region) facing dealers only: Under the Op. Codes GGG44Y (2005-2008MY Tacoma), GGG45Y
(2009-2010MY Tacoma), GGG47Y (2005-2007MY Sequoia), GGG48Y (2008MY Sequoia), GGG46Y (20072008MY Tundra) the rental period of maximum 5 days and the rental rate of maximum $60.00 per day can be
accepted in the sublet cost column with Sublet type RT, and the transportation cost of vehicle from dealer to dealer
can also be accepted up to the maximum cost of $400.00 per vehicle in the sublet cost column with Sublet type
TW.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
This Limited Service Campaign expires on May 21, 2019.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Warranty Enhancement Program. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 11
Campaign Designation Decoder
H
0
A
Year Campaign is Launched
Repair Phase
Current Campaign Letter
for this year
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc...
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 12
Appendix A
Frame Warranty Claim Submission
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TSB/Document ID: H0F-Dealer Packa
Replacement Service Bulletin Number:
MFR Communication Date: 2018-06-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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