4

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Known faults F, G, I Series

4.1 * NEW * Head Unit High 2 with fault memory 0xB7F87A - Deblock the component
protection with ISTA 4

Fault description:
To protect against theft, the head unit (HU-H2) of the specified vehicles with production date as of November
2016 is paired with the Body Domain Controller (BDC).
For the installation of a HU-H2 new part, the locking is performed automatically by ISTA 4 or
ISTA/P.

If the component protection was activated, the fault memory 0xB7F87A "component protection active" is set,
and the enabling codes of the HU-H2 become invalid.
In individual cases, the component protection is activated without justification for vehicles with I levels 16-115xx.
Model series affected:
Vehicles with HU-H2 (NBT Evo) and BDC can be deblocked again using ISTA 4.
Vehicles without BDC must still be enabled by Technical Support by means of IRAP.
Measure / Workaround:

Note:


From ISTA 4.10.2x, the session no longer needs to be interrupted to deblock the component protection.



The enabling codes no longer need to be loaded from the Aftersales Assistance Portal.

The process for deblocking the component protection is transferred with ISTA 4.11.1x into the ISTA 4 user
guide.
The user guide can be opened in ISTA using the “?” button.

1. Always program vehicles with I level 16-11-5xx to the current I level.

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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2. Contact Technical Support via PuMA, who will generate the required enabling codes for the head unit.
3. Connect the vehicle and select the initialisation for the component protection function in the Additional
software tab.

4. Confirm the dialogue to download enabling codes.
5. Confirm deblocking of the component protection.

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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6. Select the exchanged control unit (BDC or head unit).
If none of the control units were replaced, the head unit should be selected anyway.

7. Calculate measures plan and carry it out.
8. Select the "Import" checkbox in the dialogue for downloading enabling codes. Then confirm the dialogue.

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

9. Confirm preparation for vehicle programming. The measures plan is then worked through.

Affected application:
ISTA 4

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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.2 F01, F02, F10, F11 - x50d - execution stop

Fault description:
At the start of the programming session an execution stop occurs with a reference to the Release Notes.
Causes are problems in the software of the I levels F001/F010.
Model series affected:
Vehicles F01, F02, F10, F11 with engine version x50d.
Measure / Workaround:
Carry out conversions or retrofitting later.
Fault corrected by:
The execution stop is deactivated (online) as soon as the release for the software in $F001/F010-18-03-520$
has been submitted.
Affected application:
ISTA 4

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.3 F0x - programming not possible, control units are requested for installation

Fault description:
ISTA 4 instructs one or several of the specified control units for installation, although they are already fitted in
the vehicle.
Model series affected:
Vehicles F01, F02, F03, F04, F07 with production date until March 2011 and the following control units:


TEL-ULF260, TEL-ULF2HI, TEL-E15GSM



MMC-01, MMC-01-FIRMAWARE



AMP-HIFI01, AMP-TOP70



SDARS-01



LRR-01

Measure / Workaround:
The vehicle can be dealt with using ISTA/P.
AN IBAC activate code is required for this. This can be requested from technical support.
Fault corrected by:
Currently open
Affected application:
ISTA 4

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.4 ISTA/P - Note about switching off F, G, I series group

Designation:
With the launch of ISTA 4, the functionality for programming the F, G, I series has been integrated in ISTA.
Model series affected:
Vehicles of the F-, G-, I series can no longer be dealt with using ISTA/P.
Action:
Install ISTA 4 with vehicle software service data package.
Use ISTA 4 for programming the F, G and I series.
Affected application:
ISTA/P
Note:
E series are still dealt with using ISTA/P.

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

4.5 LEM-01 - coding not possible

Fault description:
Coding of the LEM-01 failed repeatedly.
Model series affected:
Vehicles G1x, G3x.
Measure / Workaround:
Contact Technical Support.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4

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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

4.6 HU-B (HU-B2) - Coding not possible

Fault description:
Coding of the HU-B failed repeatedly.
Model series affected:
Vehicles with the control units HU-B (EntryEvo).
Measure / Workaround:
Assign the HU-B manually in ISTA for programming.
If this does not work, please contact technical support.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4

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BMW Group

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Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.7 ISTA 4 - Information on BDC exchange or programming cancellation gateway control
units

The exchange of the BDC is again supported with ISTA 4.09.1x.

Fault description:
When carrying out the special measures plan in the event of a BDC exchange, or due to a programming
abort of the gateway control unit, the following pop-ups appear repeatedly:


Requesting that the ignition be switched on



SYS-0012 Identification Error



Connection to control unit Unknown interrupted

Model series affected:
Vehicles with the control units FEM or BDC.
Measure / Workaround:
Confirm pop-ups until the special measures plan has been carried out.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4

BMW Group

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Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.8 HU-H HU-H2 - No programming possible (firewall, virus protection)

Fault description:
The Head Unit High cannot be programmed, even after several attempts.

This fault pattern occurs very often for some Retailers, but not at all for others.

It is therefore assumed to be related to virus protection/firewalls that are also installed.
Model series affected:
Vehicles with HU-H NBT.
Measure / Workaround:
The IT administrator should check the following virus protection and firewall settings and adjust them where
applicable.


Please ensure that antivirus programs and firewall software, especially Microsoft Essentials, F-Secure
products, Kaspersky products and Symantec Endpoint Protection are configured in such a way that ISTA
can communicate with the vehicle interface:



The following ports must be enabled in the firewall for communication with the vehicle:

ISPI Next

Name of the

ISPI Next

application

firewall rule

device

PortRange

PortRange

ISTA

ISTA_5

ISID, ISSS TCP

12300 - 12333

1 - 65535



Report Destination

Source

Incoming Outgoing

x

x

It is recommended that all devices of the workshop network can access the following *.exe files. The
corresponding configuration of the Windows firewall takes place automatically when ISTA is installed.
You may have to configure other firewall software yourself. If you filter incoming communication for the
source IP address of the vehicle interface, you should not check for source ports.
“C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\ISTAGUI.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\IstaServicesHost.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\IstaOperation.exe"

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\PSdZ\host\PsdzServiceHost.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\FSCValidHost\FscValidationHost.exe”


Verify that your network is still protected from outside access. If in doubt, consult an IT administrator.
Disabling the firewall and antivirus software may leave the device unprotected against network attacks.



Please restart the affected device and try to program the vehicle again.

Information as in ISPI Dealer Self Support entry 57231.
Fault corrected by:
Expected in 4.11.1x
Affected application:
ISTA 4

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.9 All control units are assigned for exchange

Fault description:
The programming system assigns all control units for exchange.
If the fault memory entry with code 0xB7F33C is present in the control unit ATM-01, then the control unit is
faulty.
Model series affected:
Vehicles with ATM-01 and fault memory entry 0xB7F33C.
Measure / Workaround:
Exchange of the ATM-01
Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4

BMW Group

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Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.10 Incorrect pop-up on invalid IP address during programming

IMPORTANT!
During vehicle management with ISTA/P an incorrect pop-up with notice of an invalid IP address
can appear. If an incorrect pop-up is displayed, it can be ignored and the session may be
continued.
The pop-up only appears correctly for the following series:
F20, F21, F22, F23, F30, F31, F32, F33, F34, F35
with multimedia platform (CHAMP2) or with Car Information Computer (CIC)
Affected application:
ISTA/P

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.11 Programming aborts due to antivirus software and firewall

IMPORTANT!
In individual cases, installed security software (antivirus software or firewall) causes programming
aborts of different head units.
Model series affected:
F Series, I01, I12
With G11, G12, this can additionally affect the following Ethernet control units: ATM, FRR, SAS,
ICAM, KAFAS, RSE, KOMBI
(BMW-internal locations are not affected by the fault)
Measure / Workaround:
For more details, see Dealer Self Support entry 50714 and 57231.
Affected application:
ISTA/P
ISTA 4

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.12 Vehicle order import fails due to antivirus software and firewall

IMPORTANT!
In individual cases, the vehicle order-import fails because of installed security software (antivirus
software or firewall). After the session starts, the vehicle identification with ISTA/P fails. (BMWinternal locations are not affected by the fault)
Measure / Workaround:
For more details, see ISPI Dealer Self Support entry 51219.
Affected application:
ISTA/P

BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

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4.13 Invalid IP address for BN2020Ethernet control units

Fault description:
During vehicle management, one of the following Ethernet-capable control units should be programmed:HUH, RSE, ATM, KOMBI, ACC, ICAM, KAFAS
At the start of the session, a note appears indicating that the IP address is invalid. The Ethernet
programming can fail if the following steps are not followed:
Model series affected:
All F, G, I Series
Measure / Workaround:
1. Finish ISTA(P) session
2. Carry out a battery reset
3. Restart the session
4. If fault message still appears: Check the Ethernet wiring in the vehicle using the wiring diagram in ISTA
5. If fault message still appears: Contact Technical Support

Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4

BMW Group

Page 26

Release Notes Programming Passenger Cars, ISTA 4.10.2x

4.14 Terminal 15 switches off during vehicle treatment

Fault description:
During the treatment with ISTA/P, terminal 15 switches off sporadically.
Model series affected:
F20, F21, F22, F23, F25, F26, F30 (HEV, PHEV), F31, F32, F33, F34, F35, F36, F80, F82, F83, F87
Measure / Workaround:
1. Insert driver's seat belt
2. Switch terminal 15
3. Then attach ICOM
4. Start programming

Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4

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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

4.15 ICOM connection fault is displayed during programming

Fault description:
It is possible that a ICOM connection fault will be displayed during programming, especially when
programming the Head Unit High.
Model series affected:
All vehicles.
Measure / Workaround:
The message can be ignored.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4

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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x

5

Known faults E Series (ISTA/P)

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