TIS Service Bulletin

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SI B01 10 17
Warranties

July 2018
Technical Service

M57Y FRONT AND REAR EXHAUST NOX SENSORS: LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILES
New information provided by this revision is preceded by this symbol

.

This Service Information bulletin supersedes SI B01 10 17 dated June 2017
What’s New:
• Customer Notification Letter statement added
• Consequential repair statement added.
• Overlapping Labor Procedure statement added.

MODEL
E70 (X5 xDrive35d)
(M57Y Engine) Model
Years 2009, 2010,
2011, 2012 and 2013
produced from 9/8/2008
to 6/27/2013

E90 (335d Sedan)
(M57Y Engine) Model
Years 2009, 2010 and
2011 produced from
7/25/2008 to 8/11/2011

Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
To determination vehicle eligibility and that this coverage applies, always perform a VIN-specific DCSnet
Warranty Inquiry first; please refer to the “Eligible Vehicles” section of this bulletin for further details.

INFORMATION
For the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty
for the front and rear exhaust NOx sensors to:


10 years/120,000 miles as determined by the vehicle’s original in-service date





Items #1 and #2: This “component-specific” limited warranty
extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.

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Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a
Recall or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a
phased release.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” shown below:

For this vehicle, the front and rear exhaust NOx sensors limited warranty for defects in
materials or workmanship has been extended to 10 year/120,000 mile as determined from the
original in-service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks. Please see SI B01 10 17 (DC 11 78 90 02 00)

Note: Before performing a repair and submitting a claim under this extended coverage, first
confirm that the vehicle has the above “Notice of Limited Warranty Extension” in the DCSnet Warranty Inquiry
“Vehicle Comments” section.
If the vehicle has the above flag, the vehicle was determined to be eligible and included by meeting all of the
applicable criteria, for example:


Series;



Models;



Engine type;



Model Years;



Production date (strictly by the mm/dd/yyyy version, in AIR dd/m/yyyy).

Based on applying all of the above criteria, if you have ELW eligibility and/or coverage questions, please
contact the Warranty department through IDS by selecting “Coverage, Policy and Coding” prior to performing
any repairs.

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PROCEDURE
When a vehicle arrives at center experiencing a NOx sensor-related issue, perform diagnosis with the latest
version of ISTA. As necessary, perform the corresponding test plan, based on the following results that apply,
the:


NOx sensor(s) seven digit part number does not display (one or both); or the



NOx sensor(s) seven digit part number that displays is the old version part (one or both); and/or the



NOx sensor(s) (one or both) are defective;

Then, as applicable, replace either the:


NOx Sensor before the SCR Catalytic Converter; or the



NOx Sensor after the SCR Catalytic Converter; or



Both NOx Sensors, before and after the SCR Catalytic Converter;

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.




Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
Also refer to ETK/EPC and the ISTA repair instructions for onetime-use fasteners/screws and
other information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.

WARRANTY INFORMATION
The front and rear exhaust NOx sensors limited warranty extension to 10 years/120,000 miles applies to
“eligible US-specification BMW vehicles” that are registered, operated and have their covered repair performed
by an authorized BMW center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should the exhaust NOx sensor(s) fail again, these components are covered by the remaining portion of the
extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below that apply.

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Defect Code:

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1178900200

E70 E90 M57Y Nitrogen Oxide Sensor

Replacing the NOx Sensor before the SCR Catalytic Converter

Labor Operation:

Labor Allowance:

Description:

00 65 001

12 FRU (E70); 11 FRU
(E90)

Performing “vehicle test,” replace the NOx sensor
before the SCR catalytic converter and delete fault
memory entries (Main work)

10 FRU (E70); 9 FRU
(E90)

Performing “vehicle test,” replace the NOx sensor
before the SCR catalytic converter and delete fault
memory entries (Plus work – Vehicle is already in
the workshop)

Or:

00 65 500

If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 500 instead of 00
65 001.
Or:
Replacing the NOx Sensor after the SCR Catalytic Converter

Labor Operation:

Labor Allowance:

Description:

00 65 002

9 FRU (E70); 11 FRU
(E90)

Performing “vehicle test,” replace the NOx sensor
after the SCR catalytic converter and delete fault
memory entries (Main work)

7 FRU (E70); 10 FRU
(E90)

Performing “vehicle test,” replace the NOx sensor
after the SCR catalytic converter and delete fault
memory entries (Plus work – Vehicle is already in
the workshop)

Or:

00 65 501

If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 501 instead of 00
65 002.
Or:
Replacing the NOx Sensors before and after the SCR Catalytic Converter

Labor Operation:

Labor Allowance:

Description:

00 65 003

15 FRU (E70); 16 FRU
(E90)

Performing “vehicle test,” replace the NOx sensors
before and after the SCR catalytic converter and
delete fault memory entries (Main work)

14 FRU (E70); 15 FRU
(E90)

Performing “vehicle test,” replace the NOx sensors
before and after the SCR catalytic converter and
delete fault memory entries (Plus work – Vehicle is

Or:
00 65 502

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already in the workshop)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 502 instead of 00
65 003.
The vehicle test includes 00 00 006/556 and 51 21 528, connecting an approved battery charger/power supply
(indicated in KSD2 as “Charging battery”).
And, as necessary:

Labor Operation:

Labor Allowance:

Description:

61 00 006

Work time (WT)

Performing vehicle diagnosis – test module

Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and explanation on the repair order and in the claim comments.
And, if necessary:
Sublet – Bulk Materials

Sublet Code 4

See sublet
reimbursement
calculation below

Reimbursement for the repair-related bulk materials
(Please do not use the part numbers for claim
submission)

Sublet reimbursement calculation for claiming the “used quantities” of repair-related bulk materials (BMW part
numbers) is at dealer net plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Consequential Repair
When additional work and/or parts are required as a “direct result” of performing the repair that addresses the
issue outlined in this Service Information bulletin, claim these items under the defect code listed above together
with the corresponding labor operations listed in the KSD2/AIR.
Please explain the reason for this consequential repair work (the why and what) on the repair order and in the
claim comments section.
Overlapping Labor Procedure
If invoicing the KSD2/AIR flat rate labor operation codes for other repair work results in overlapping labor, for
those flat rate labor operations that are affected, you can now:


Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.

For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
Tool) that is located in the AIR Client.
Eligible other repair work being claimed under a different defect code will require separate punch times.
On the repair order and in the claim comment section, please identify and itemize those labor operations being
claimed with a “reduced FRU value.”

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Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement for “qualifying
customer-pay repairs” that were performed on an eligible vehicle prior to the release of this component-specific
limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:


B-ELWR 2017 Front/Rear Exhaust NOx Sensors 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The website and attached sample customer letter provides information as to “what” documentation is needed to
be supplied to support a prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2017 Front/Rear Exhaust NOx Sensors 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Posted: Monday, July 9, 2018

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ATTACHMENTS
View PDF attachment B011017_NOx Sample Cust Letter.
[ Copyright ©2018 BMW of North America, Inc. ]

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