TIS Service Bulletin

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SI B01 16 15
Warranties

July 2018
Warranties

AN "ADD ENGINE OIL" CHECK CONTROL MESSAGE
DISPLAYS
New information provided by this revision is preceded by this symbol

.

This Service Information bulletin replaces SI B01 16 15 dated November 2015
What’s New:
• The claim submission time limit policy has been updated

MODEL
All

SITUATION
Prior to a “Due” engine oil service, a customer may contact your center or arrive at your workshop stating the
vehicle is displaying a message to “add engine oil” to the crankcase.
To assist your center in helping these customers and increase their satisfaction, with repair order/claim
dates on or after August 17, 2015, this bulletin provides a procedure for addressing this concern on eligible
BMW vehicles.

PROCEDURE
When a vehicle arrives at your center, as described in the “Situation” above, please perform a key read
to evaluate the vehicle’s current stored “Key Data” through the ISPA NEXT application.
If the “Engine oil” Service task:


Shows “Recommended” in the Service status “field,” or it



“Qualifies” to be performed based on the “60-day Bundling” procedure (See SI B01 06 13).

Perform the “Engine oil” Service task and “reset” the CBS data.
If the “Engine oil” Service task does not qualify to be performed:


Top-up the engine oil in the crankcase.

For eligible BMW vehicles, submit for the quantity of engine oil needed as outlined below in the
Warranty Information section.

PARTS INFORMATION
Part Number

Description

Quantity

As applicable*

BMW Engine Oil (1 liter )

As needed

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TIS Service Bulletin

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*Please refer to SI B11 01 15 and/or the BMW Chemical Program for information on the recommended engine
oils.
Your center’s standard BMW Maintenance program parts reimbursement rate applies.

WARRANTY INFORMATION
Covered under the terms of the BMW Maintenance Program when it is “active” on the vehicle.
Reimbursement for the procedure outlined above, parts only with no labor, will be via normal claim entry
utilizing the following information:

Defect Code:

87110100MP

Topping Up Engine Oil

Expedited Engine Oil Top-up Service Procedure
To speed up this process, there is no need to open a Repair Order and get the customer’s signature “at the
time” the top-up service is performed.
To help with claim submissions, when claiming for these reimbursements, maintain a VIN list of the engine oil
top-ups performed that contains at least the following information:

VIN (Last seven)

Service Advisor

Top-Up Date

Quantity

Part Number

AB12345

John Smith

9/1/2015

2 Liters

83 21 2 365 946

CD23456

Bob Jones

9/2/2015

1 liter

83 21 2 365 949

Periodically, based off this list:




Create and open a RO “for each specific VIN” for which an engine oil top-up service was “performed
on” (a customer’s signature is not required for this repair alone); then
Create a corresponding DCSnet claim for the reimbursement.

The above process is not mandatory, the process is only being provided to help your center expedite
the oil top up process when the customer is at your center.
The standard 60-day claim submission policy, based on the date of top-off was performed, still applies
unless otherwise required by state law.
Centers using Bulk Supply Engine Oil
Please refer to SI B01 09 15 for claiming the one-tenth liter part numbers for claim submission (1 liter = 10 “onetenths”).
Posted: Tuesday, July 3, 2018
[ Copyright ©2018 BMW of North America, Inc. ]

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