Emissions Recall
Code: 23V4
REVISION
Subject
Revision Summary
Release Date
Affected Vehicles

3.0L TDI Engine – Emissions System Modification
Removed California DMV Tie-in Requirements
May 09, 2018
U.S.A.:

2014-2016 MY Audi Q5, A6, A7 A8/A8L 3.0L TDI Generation 2 PC

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

3.0 TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are
not permitted by emissions regulations.

Corrective Action

Install updated engine control module (ECM) software, transmission control module (TCM)
software and hardware to bring affected vehicles into regulatory compliance.

Code Visibility

On or about January 02, 2018, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports. A list will not be posted for dealers who
do not have any affected vehicles. The campaign code will show open on affected vehicles in
Elsa and affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.audiusa.com.

Owner Notification

Owner letter examples are included in this bulletin for your reference. Owner notification will
take place on or about January 02, 2018.

Loaner Vehicle –
REQUIRED!

Customers are eligible to receive a loaner vehicle. Please refer to the warranty extension
bulletin AWA 18-02 for claiming instructions.
To remain compliant with the Settlement Agreement, Service Consultants must complete a
Loaner/Rental label and it must be signed by the customer. This documents each customer’s
decision to accept or decline the offer for a loaner or rental vehicle while the Approved
Emissions Modification was being performed on their vehicle.

Affix the completed label to the Repair Order and follow the new photo documentation
requirements for this label in the IN-FORM tool.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2018

23V4 Page 1 of 24

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 2 of 24

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number 23V4
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim vehicle wash or loaner under this action
Criteria I.D. 01 and 4G
-OR01 and 4H (Model Year 2014)
-OR01 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2014:
Labor operation: 2674 25 99
Vehicle

45 T.U.

Quantity
1

Part Number
059 905 061 H

1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L

059 906 262 Q

Description
Glow Plug with Combustion
Chamber Pressure Sensor
Heated Oxygen Sensor

G 052910A4

AdBlue

All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L

--AND-Connect battery charger.
Labor operation: 2706 89 50

10 T.U.

--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99

Time stated on diagnostic protocol
(Maximum 60 T.U.)

--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99

20 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 3 of 24

Criteria I.D.

02 and 4G
-OR02 and 4H (Model Years 2015/2016)
-OR02 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2015/2016:
Labor operation: 2674 26 99
Vehicle
All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L

Quantity
1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L

35 T.U.
Part Number
059 906 262 Q

Description
Heated Oxygen Sensor

G 052910A4

AdBlue

--AND-Connect battery charger.
Labor operation: 2706 89 50

10 T.U.

--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99

Time stated on diagnostic protocol
(Maximum 60 T.U.)

--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99

20 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 4 of 24

Campaign Work Procedure

23V4 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Criteria

Part Number

01, 02

059 906 262 Q

01

059 905 061 H

01, 02

Part Description
Heated Oxygen Sensor
Glow Plug with Combustion Chamber Pressure Sensor
(Criteria 01, MY 2014 ONLY)

G 052 910 A4

AdBlue

Quantity
1
1

Q5

Up to 23.0 L

A6/A7

Up to 17.0 L

A6 quattro

Up to 18.7 L

A7 quattro

Up to 18.7 L

A8/A8L

Up to 26.0 L

Required Labels
Part Description

Vehicle Emissions
Control
Information (VECI)
Label

Proof of
Completion Label

Vehicle

Part Number

MY 2015 A6/A7/Q5
MY 2016 A6/A7/Q5
MY 2015 A8/A8L
MY 2016 A8/A8L
MY 2014 A6/A7
MY 2014 Q5
MY 2014 A8/A8L
MY 2015/16 vehicles
MY 2014 vehicles

059 010 533 BN
059 010 533 BP
059 010 533 BR
059 010 533 BS
059 010 533 BL
059 010 533 BM
059 010 533 BQ
4G0 010 023 A
4G0 010 023 B

Quantity
1
1
1
1
1
1
1
1
1

Labels are sent free of charge. Additional shipments will be released based on the
volume of completed repairs claimed through SAGA. The parts will not be available for
order through the website at this time.
For any additional inquiries contact labelrequest@vw.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 5 of 24

Required Tools

VAS6150D - Diagnostic
Tester (or equivalent)
VAS6154 - Vehicle
Communication
Interface (or equivalent)

GRX3000VAS – Battery
Tester/Charger (or
equivalent)

Diesel Engine Tool Set
- 17mm -T10395A-

Ring Wrench 7-Piece Set
-3337-

Glow Plug Socket
– VAS6454

Torque Wrench 1331
5-50Nm -VAG 1331

Torque Wrench 1332
40-200Nm -VAG 1332

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 6 of 24

•
•

Service Modification Validation Web App
tdi-inform.track360.com
TIP

This web application is compatible with desktops,
laptops, Apple and Android mobile devices running the
most current versions of FireFox, Chrome, Safari, or
Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.

Emissions Modification Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

•

Check for other Open campaign actions .

•

Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.

Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2018

23V4 Page 7 of 24

Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate
labor operations, parts, or labeling that requires
IN-FORM tool image documentation.

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present
prior to beginning any work.
•