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SUBJECT:

GENERAL PDI PROCEDURES FOR
2019 MODELS (except PHEV)

No:

TSB-18-00-004

DATE:

July 2018

MODEL:

2019 Models
except PHEV

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ X ] SALES MANAGER

PURPOSE
This bulletin contains general Pre-Delivery Inspection (PDI)
procedures, both technical and detail, for 2019 model year
Mitsubishi vehicles (except Outlander PHEV).
If required, additional Technical Service Bulletins will be
issued for model-specific PDI procedures.
Welcome Delivery folders, containing a Pre-Delivery
Inspection form, and a Sales Delivery form, should be used
for all PDIs. One is shipped to dealers inside each vehicle.

NOTE: Items shown as underlined and/or in red text are IQS (Initial Quality Survey) sensitive items. Give
extra attention to these items for improved IQS and customer satisfaction.

BULLETIN CONTENTS:
BACKGROUND INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TECHNICAL INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BEFORE YOU START . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A. Vehicle Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 2
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B. Interior - Functional Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Walkaround Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D. Underhood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E. Under Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F. Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
G. Final Steps for Technical Inspection . . . . . . . . . . . . . . . . . . . . . . . . .
DETAIL INSPECTION
A. Detailing Before PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. Detailing After PDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FINAL DELIVERY PREPARATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
COMPLETING THE PDI FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAMPLE PRE-DELIVERY INSPECTION FORM . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Copyright 2018 Mitsubishi Motors North America, Inc.

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Continued

The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

(4690)

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TSB-18-00-004

BACKGROUND INFORMATION
The Pre Delivery Inspection (PDI) processes described in this bulletin were developed to ensure a
“fault-free” delivery.
This bulletin contains general descriptions of most required Technical and Detail inspection checks
organized in a logical and time-efficient order. The Technical and Detail procedures are divided into
separate sections. It is critical that all the steps are completed while keeping the vehicle clean
inside and out during the entire PDI process.
The PDI process is important. Remember to:
D

Avoid pressure to rush through PDI.

D

Never skip steps on the PDI form and always use it to confirm you have completed all steps.

Once you are familiar with these procedures, the PDI form acts as a guide to the process.
NOTE: If any repairs are needed, ensure they are made before the customer takes delivery of the vehicle.
Any defects in materials and/or workmanship discovered during PDI should be corrected and
claimed under warranty. Adjustments and repairs are not part of the PDI flat rate time.

The following TSBs are quoted in this bulletin. You should be familiar with their details before
beginning. All are available on MEDIC.
S TSB-92-51-001, “Paint Damage Identification and Repair Procedures”
S TSB-97-00-006, “Rap-Film and Adhesive Residue Removal Procedures”
S TSB-00-00-002, “Rap-Film Adhesive Residue Removal”
S TSB-09-31-005, “Aluminum Alloy Wheel Cleaning Recommendations and Requirements”
S TSB-12-00-009, “Floor Mat Selection and Installation: Avoiding Pedal Entrapment and/or
Interference”
S TSB-12-31-001, “General Service Information for the Tire Pressure Monitoring System - Revised”
S TSB-18-00-003, “Load Carrying Capacity Reduced Label - Revised”

TECHNICAL INSPECTION
The Detail Specialist should complete the DETAILING BEFORE PDI section before handing the
vehicle off to the Technician for PDI Technical Inspection. Refer to the DETAIL INSPECTION section
of this bulletin for complete detailing information for both before and after Technical Inspection.
Use the PDI form and this PDI bulletin as a guide. After completing each step, check-off that
procedure on the form. The sequence in which you perform the steps may vary depending on your
dealership's procedures, facilities, and the vehicle itself. Be sure that all steps that apply are
checked on the form. Be sure the PDI form is signed and dated, and copies filed in the “vehicle
packet” and service file at your dealership. If you have questions about checking a specific feature
or specifications, refer to the Service Manual, new model training guides, and/or the Owner's
Manual for details.
!! IMPORTANT !!
DO NOT offer any vehicle for sale if it has an outstanding recall campaign. Doing so subjects the
dealer to large fines. Check the Superscreen for possible outstanding recalls.

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TSB-18-00-004

BEFORE YOU START:
Make sure the following information is recorded in the proper spaces on the PDI form.
D
D
D
D

Repair order number
Dealer stock number
Ignition key code
Wheel lock code (if equipped)

D
D
D

Model
Model Year
Vehicle Identification Number (VIN)

NOTE: If materials shipped in the glovebox are removed and stored separate from the vehicle due to a
dealer's internal procedures, they must be returned to the glovebox prior to retail delivery. This includes:
1) Owner's Manual, 2) Warranty and Maintenance Manual, 3) Tire Warranty Statements, and any other
items meant for the customer.

A. VEHICLE READINESS
Before you start the inspection, retrieve the wheel covers, remote transmitters, radio antenna, and
any other shipped loose items from the trunk and/or glovebox as applicable.
1.

*** IMPORTANT ***
RECALLS - Check the Warranty Superscreen for open recalls. Make sure any open recall is
performed BEFORE the vehicle is road tested.

Mitsubishi vehicles are equipped with one of two entry/engine starting systems.
A. Standard multi-function key with Remote Keyless Entry (RKE) buttons.
B. One-touch Start System (OSS) - Push button starting. Used with FAST Key (Free-hand Access
Security Transmitter).
A.
Multi-function Key with RKE

B.
OSS with FAST Key

Figure 1

2.

Start the engine to check cold start engine performance.
The engine should start quickly using all keys (RKE/FAST). It should idle smoothly and not have
any hesitation or unusual noise when accelerated.
OSS Vehicles: This step should be performed before the Ignition Off Draw (IOD) is connected.
Insert each transmitter, one at a time, into the key slot and press the START/STOP button.
See the Service or Owner's Manual for the location of the key slot.
For Eclipse Cross models: There is no key slot. Please refer to TIN-18-42B-001 for instructions
on starting the engine with the IOD disengaged on Eclipse Cross.

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TSB-18-00-004

Underhood location

In-car location

Figure 2

3.

During shipping of Mitsubishi vehicles, dark current is
minimized by not connecting the IOD connector. It is
positioned in the disconnected position (pulled up)
and must be connected by pressing it down for the
affected circuits to be completed.
The IOD is a yellow, sliding, fuse holder located in
either the underhood fuse box or in the interior fuse
box depending on model. To complete these circuits,
push down firmly on the holder until it engages (on
Mirage and Mirage G4: push down until two detents
engage).

Engage (push down) the IOD connector.
The ignition switch must be OFF for this step.
On Outlander, Outlander Sport/RVR, and Eclipse Cross, the IOD connector is in the relay box
under the hood.
NOTE: If the relay box cover is protected by RAP-film, remove it at this time.

On Mirage and Mirage G4 models, the IOD connector is located in the fuse box below the dash.
4.

Immobilizer (all key types).
Separate ALL keys (or transmitters) and, confirm they ALL start the engine without stalling. For
vehicles with keyless operation transmitters, separate the transmitters and enter the vehicle
with one at a time and start the engine. Vehicles with FAST key and/or OSS, if the vehicle does
not start, confirm the IOD has been firmly connected.
If the vehicle starts, then stalls, one or more keys may not have been registered, or there may
be an immobilizer system fault. Refer to the Service Manual for diagnostic procedures, and use
MEDIC and/or the Mitsubishi Dealer Link (MDL) site to search for TSBs relating to immobilizer
system, key, and transmitter registration policies and procedures.
OSS (if equipped)
a. With the shift lever in P, depress the brake pedal and press the engine start/stop switch.
The engine should start.
b. With the brake pedal depressed, press the engine start/stop switch again to turn the
engine off.
c. With the shift lever in P, release the brake pedal and press the engine start/stop switch.
The engine should not start and the LED in the switch lights amber (ACC mode).
Press the switch again and the LED changes to green (ON mode). The engine should not
start.
Press the switch again and the LED turns off.
d. Apply the parking brake. Depress the brake pedal, start the engine, and shift to D. With
the brake pedal released, depress the engine start/stop switch for 1 second. The engine
should stop, the light in the switch should change to amber and “Shift to P” should be
displayed in the Multi Information Display (MID).

5.

Install all shipped loose items (e.g. floor mats, antenna masts, wheel covers, wheel caps, etc.).

6.

Refer to MEDIC, or the MDL for any general or model-specific PDI TSBs. Be sure all instructions
on those TSBs are performed.

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TSB-18-00-004

B. INTERIOR - FUNCTIONAL OPERATION
! WARNING

1.

Apply the parking brake and run the engine at idle during these inspections.
Check WINDOW, SEAT ADJUSTMENT, and SEAT BELT operation.
WINDOWS: Check for proper window tracking, complete up and down travel, and proper sealing.

NOTE: Check the lockout and AUTO-down and up functions.
Vehicles equipped with AUTO-up power window function: Ensure the safety mechanism functions
normally. Refer to Group 42 - BODY, in the Service Manual for the proper checking procedure.
!

WARNING If the battery is disconnected during PDI for any reason, the learned
position for the driver's window auto up will be erased, the anti-trap function cannot be
activated, and injury or vehicle damage can occur. To reinitialize this position for the
driver's window, follow the Learning Procedures of Power Window Fully Closed Position in
Group 42 - Body of the Service Manual, then confirm proper operation.
SEAT ADJUSTMENT and SEAT BELT/HEAD RESTRAINT OPERATION
a.

Confirm that manual seat track and seat back adjusters operate and lock throughout their
entire travel (front seats). Leave the seat height adjuster in the lowest position for
maximum head room (if equipped).

b. Check power seat operation (if equipped) including seat back adjustments.
c.

Check heated seat operation (if equipped) in LO and HI settings.

d. Check operation and latching of rear (second row in SUV) and third row seating (if equipped).
e.

Check HEAD RESTRAINTS
Ensure all head restraints are properly installed. Inspect the height adjuster for ease of
operation.

f.

Check ALL SEAT BELTS for condition and operation.
D

Inspect all seat belts to ensure they connect and hold properly.

D

Inspect operation of the shoulder height adjuster and condition of the seat belts, and
anchors.

D

Inspect for proper seat belt retraction.

D

Check that safety labels regarding use of seat belts and air bags are in place.

D

Make sure the rear and third row seat belts are properly secured in the clips on the
quarter trim (if equipped).

D

Latch SECOND ROW CENTER SEAT BELT: Outlander & Outlander Sport/RVR - Due to its
unique arrangement, latch the center seat belt for the second row seat for display
purposes (refer to TIN-13-52A-001 for details).

D

On vehicles with locations for anchoring seat belts when they are not in use, make sure
the seat belt ends are properly secured in those positions.

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TSB-18-00-004

2.

Check SUNROOF or Panoramic Roof Sunshade operation (if equipped).
Ensure all controls work properly, including one-touch operation. Ensure the sunroof closes
tightly, and the tilt-up feature works. Open and close the sunroof two times to ensure the
timing of the functions work properly.
The panoramic roof sunshade is equipped with one-touch opening and closing. Ensure the
sunroof or panoramic roof sunshade safety mechanism functions properly. Refer to the
applicable Service Manual and perform the proper test for the vehicle.
NOTE: If adjustments are required, refer to the appropriate Service Manual procedures and submit a
warranty claim for adjustment.

3.

MULTI-INFORMATION DISPLAY (MID) and HEAD UP DISPLAY (HUD) (if equipped)

MULTI INFORMATION DISPLAY

Multi-Information Display (MID):
Verify the MID screens display in English. If desired,
the language can be changed to French, Spanish,
Japanese, German, or Italian. Refer to the Owner's
Manual for Instructions on changing the displayed
language.

Figure 3
HEAD UP DISPLAY

Head Up Display (HUD):
(Eclipse Cross models only, if equipped) Verify HUD
screen operation. Refer to the Service or Owner's
Manual for details.

Figure 4

4.

INTERIOR AND INSTRUMENT PANEL LIGHTS.
Check that all interior lights operate:
D
D
D
D

Dome light(s)
Map light(s)
Vanity mirror light(s) (if equipped)
Instrument panel illumination and
dimmer function

D
D
D
D
D

Door courtesy lights
Cargo area light (if equipped)
Panoramic roof ambient lighting (if
equipped)
Accessory interior lighting (if equipped).
Glove box light (if equipped)

NOTE: Adjust instrument panel illumination to the brightest level. Position the dome light switch so
the light is on when the door is open, and off when the door is closed.

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TSB-18-00-004

5.

INSIDE AND OUTSIDE MIRRORS. Ensure the inside rear view mirror holds its adjustment. Make
sure the anti-glare function operates properly (if equipped). Make sure the auto-dimming
function operates properly (if equipped) by pressing the power switch (green light illuminates)
and covering the front-facing light sensor on the back of the mirror with a black cloth. Press
the three Homelink® buttons (if equipped) and check if the indicator light blinks orange. Check
and adjust outside mirrors. Check if power side folding mirrors (if equipped) retract and extend
during the following operations:
D

Pressing the power folding side mirror switch (located next to the mirror adjustment
switch) when the ignition switch is in the “ON” or “ACC” position and for approximately 30
seconds after the ignition switch is turned to the “OFF” position

D

Extends when the driver's door is closed and the ignition switch is turned to the “ON”
position

D

Retracts when the ignition switch is turned to the “OFF” position and the doors are locked

D

Extends when the FAST Key transmitter is used to unlock the doors

D

Retracts when the FAST Key transmitter is used to lock the doors

D

Extends when vehicle speed exceeds approximately 18 mph (30 km/h)

6.

HORN. Ensure the horn sounds when the horn pad is pressed.

7.

HEATED STEERING WHEEL (if equipped).
Verify proper operation.

8.

AUXILIARY ACCESSORY SOCKET(S) (if equipped).
Check the auxiliary accessory power sockets (if equipped) for proper operation.

9.

AUDIO SYSTEM OPERATION (INCLUDING SIRIUS/XMt SATELLITE RADIO OPERATION, if
equipped), SET CLOCK AND ALL RADIO STATION PRESETS, CHECK REAR ENTERTAINMENT
SYSTEM (if equipped).
Set the clock to the correct time. Set ALL “AM,” “FM1,” & “FM2” preset buttons to a variety of
strong local stations (except Sirius/XM satellite radio, if equipped). Refer to the Owner's Manual
for instructions.
Check radio and speaker operation for:
D Volume
D Reception of AM & FM stations and SIRIUS/XMt satellite radio (if equipped).
Ensure the satellite radio operates by tuning to channel 184, Emergency/News.
Satellite radio reception must be checked outside with a clear view of the Southern sky.
NOTE: The satellite radio may not operate properly if the vehicle is in an enclosed area. This
includes being surrounded by tall buildings. The default location for both units is New York, NY.
If this is not your location, move the vehicle to an open area with a clear view of the Southern sky
and recheck.

D
D

Tone (bass and treble)
Balance/Fader Controls
NOTE: Adjust the treble, bass, balance, and fader controls to the center position after radio
inspection.

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TSB-18-00-004

D

AUDIO SYSTEM BLUETOOTHr FUNCTION.
The audio systems in all 2019 Mitsubishi vehicles now have built-in Bluetooth functionality.
There is no separate hands-free module for 2019. Check each audio system as described
below (see Figure 5 for examples of the available audio systems).

D

DISPLAY AUDIO (if equipped).
If vehicle is equipped with a base 7-inch Display Audio system with touchscreen, check all
functions for proper operation, including HD radio function and Bluetoothr connection.
Refer to the audio system owner's manual for detailed instructions.
NOTE: This system does not have the voice command feature.

D

SMARTPHONE LINK DISPLAY AUDIO SYSTEM (if equipped).
If vehicle is equipped with a Smartphone Link Display Audio (SDA) system, compatible with
Apple CarPlay™ and Android Auto™, check all functions for proper operation.
Refer to the individual audio system owner's manual to check smartphone functions,
including ability to pair a phone (Apple and/or Android), Bluetoothr connection, and
functionality of Apple CarPlay™ and/or Android Auto™, and CD operation (if equipped).
NOTE: Be sure to erase all test phone data and DELETE the paired phone (that was used for testing)
before delivery to the customer.

Figure 5

Display Audio
(w/7-inch touchscreen & HD radio)

Smartphone Link Display Audio (SDA)
(w/7-inch touchscreen)

Smartphone Link Display Audio (SDA)
(w/6.5-inch touchscreen & CD player)

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TSB-18-00-004

D

7” SMARTPHONE LINK THIN-DISPLAY AUDIO SYSTEM w/TOUCHPAD CONTROLLER
(Eclipse Cross models only, if equipped).
Confirm all functions of the Thin-Display audio system, including Touchpad controller
operation and thin-display touchscreen operation. For more details on this system, refer
to TSB-18-00-001 and the audio system owner's manual. Confirm all other audio operations
and smartphone functions, including ability to pair a phone (Apple and/or Android),
Bluetoothr connection, and functionality of Apple CarPlay™ and/or Android Auto™.

Figure 6

Touchpad and Thin Display Audio
(w/7-inch touchscreen. Eclipse Cross only, if equipped)

D
D
D

Check function of USB port (if equipped)
Check and repair rattling or vibrating speakers
Check CD player operation (if equipped)

D

Vehicles Equipped with Rear Entertainment System (if equipped):
Confirm operation of DVD player, remote control, and infrared wireless headphones.

10. REAR-VIEW CAMERA / MULTI-VIEW CAMERA SYSTEM (if equipped).
D

Rear-view camera:
Shift into reverse. Confirm the camera image is clearly displayed on the screen.

D

Multi-view camera (called “Multi Around Monitor” in Service Manual):
Shift into reverse. Confirm rear and side camera views are displayed. Press the switch to
toggle between Bird's Eye and Right Side views. Confirm all images are clearly displayed on
the screen. Press the Multi-view camera switch again to exit camera view.

11. BSW/RCTA, ACC, LDW, FCM, AHB SYSTEMS (if equipped).
If vehicle is equipped with any of the following systems: Blind Spot Warning (BSW) / Rear Cross
Traffic Alert (RCTA), Adaptive Cruise Control (ACC), Lane Departure Warning (LDW), Forward
Collision Mitigation (FCM), Automatic High Beam headlight (AHB):
Confirm that the proper indication appears in the MID when each system is turned on. Refer to
the Owner's Manual for details on each system.
12. PASSENGER AIRBAG AND SEATBELT LIGHT FUNCTIONS.
Sit in the front passenger seat and verify the passenger airbag light goes out. Verify the