BRAKE PERFORMANCE AND ANTI-LOCK BRAKE SYSTEM (ABS) OPERATION.
Brake Performance
The vehicle should brake smoothly and in a straight line. There should be no abnormal noise
(including squeaks) or vibration while braking. The brake pedal should feel firm, not soft or
mushy.
ABS Operation (if equipped)
!

WARNING

Always check that no vehicles are behind you when checking ABS.
In a safe location with no other vehicles or objects around, check the operation of the ABS
system. During hard braking, the vehicle should come to a controlled, straight stop. You will feel
some pedal pulsation and may hear normal operating sounds from the ABS system.
9.

WINDSHIELD WIPER AND WASHER OPERATION (front and rear)
Windshield Washer Aim (front and rear)
a.

Check washer aim, both front and rear (if equipped).

b. Vehicles equipped with intelligent windshield washer - Pull the windshield washer lever for
approximately 0.5 seconds. Confirm the washer sprays between wiper blade sweeps, for
a total of 4 sprays. Refer to the Service Manual (Group 51 Exterior) for details of intelligent
washer operation.
c.

Make any needed adjustments, referring to the Service Manual. Submit a warranty claim
for adjustments performed.

Windshield Wiper Operation (including rear if equipped)
a.

Verify correct wiper operation during all speeds. If streaking occurs, clean the wiper blades
with a cloth soaked in a mild detergent.

b. Make sure the wipers park properly.

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10. HEATER AND AIR CONDITIONING (A/C) OPERATION (if equipped).
Check for proper operation of all modes, air intake selection, and temperature control. Check
the fan speed and check for any unusual fan noises.
Make sure the air intake control is in the RECIRC position. Using the thermometer placed in the
center air outlet before the test drive, check for proper cooling when the air conditioner is
operating. Refer to the Service Manual for temperature specifications or test conditions for the
particular model. When finished, leave the air intake door in the fresh (outside air) position.
11. HOT ENGINE IDLE SPEED WITH A/C ON AND OFF.
With the engine at operating temperature, check the idle quality with the air conditioning ON
and OFF.
12. Check PARKING BRAKE.
Park the vehicle on a slight incline and leave the transmission in NEUTRAL. Apply the parking
brake. With your foot off the service brake, the parking brake should hold the vehicle from
moving.
NOTE: Count the number of “click” notches it takes to engage the parking brake. If more than 8, adjust
the parking brake according to Service Manual procedures.

13. Check ATF/CVTF.
With the parking brake applied and the engine running, check automatic transmission fluid level
as per the Service Manual. Add or extract fluid if necessary to ensure the level is at the HOT mark
on the dipstick.
14. Record the ENDING mileage.
Record the ending mileage of your road test on the PDI form.

G. FINAL STEPS FOR TECHNICAL INSPECTION
D

Sign and date the Technician's Signature area on the PDI form. Leave the form with the vehicle
for the Detail Specialist to complete Detailing After PDI.

D

Sign and install the PDI Quality Assurance Pledge decal.

ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ

Page 20 of 28
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DETAIL INSPECTION
A. DETAILING BEFORE PDI
BEFORE YOU START:
D

Always keep your hands and uniform clean when performing a PDI.

D

To protect the interior of the vehicle, be sure to remove sharp objects from your body and
clothing before starting the detailing procedures.

Make sure the following information is recorded in the spaces provided on the PDI form:

1.

D

Repair order number

D

Model

D

Dealer stock number

D

Model Year

D

Ignition key code

D

Vehicle Identification Number (VIN)

D

Wheel lock code (if equipped)

RAP-FILM REMOVAL (if applicable).
Before a technician can perform the Technical portion of a PDI, the protective film (RAP-film)
must be removed from the exterior body surfaces.

NOTE: For easiest removal, RAP-film temperature should be between 32_F (0_C) and 122_F (50_C).

For certain models, the driver entry area is protected
by a clear RAP-film placed on the scuff plate and/or
lower door area. This is to protect the area from
damage while the vehicle is available for viewing by
customers or in dealer storage, improving Initial
Quality Survey (IQS) scores.
The Outlander is
protected in both areas and the Lancer is protected
on the lower door only.
THIS AREA SHOULD REMAIN PROTECTED BY THE
CLEAR RAP-FILM UNTIL THE VEHICLE IS DELIVERED TO
THE FINAL RETAIL CUSTOMER. Please do not remove
clear RAP-film from the lower door or sill area prior
to retail delivery.

Figure 10

a.

Remove the exterior RAP-film from all body surfaces.
D

If the temperature of the vehicle body is higher than 122_F (50_C), the film softens,
allowing more residue to remain on the body surface. For easier removal, decrease the
temperature of the vehicle body surface to less than 104_F (40_C) with cool water
and/or store the vehicle inside, out of the sun.
OR

D

If the body surface temperature is lower than 32_F (0_C), increase the temperature
using warm water or put the vehicle inside a heated facility until the body surface
temperature rises.

Then, starting at the corners, pull up on the RAP-film, fold it back, and pull it off at an angle
of 180 degrees to minimize glue residue.
b. Wash the vehicle with water.
NOTE: ALL RAP-FILM MUST BE REMOVED AFTER 5 MONTHS

Page 21 of 28
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2.

Figure 11

!! IMPORTANT !! Remove RAP-FILM RESIDUE
A line of adhesive residue can form at the edge of
the RAP-film. As the film shrinks due to exposure
to the elements, the adhesive is exposed and
collects dirt and other debris. Use either of the
following methods to remove RAP-film residue
from the body surface.
D

If there is a considerable amount of residue,
remove it by wiping down the affected body
surface area with isopropyl alcohol, diluted 50%
with mineral spirits (petroleum benzene).
OR

D

If there is only a small amount of residue, use a
very mild (white) polishing compound on the
affected surface area.

For details on removing RAP-film and residue, refer
to TSB-97-00-006 & TSB-00-00-002.
3.

Inspect for PAINT DAMAGE.
a. Inspect the vehicle's surfaces for paint swelling (paint will have a milky appearance). This
condition occurs when moisture is trapped between the RAP-film and the body panel
surface.
b. Most occurrences of paint swelling can be corrected by parking the vehicle in bright sun
light for approximately one hour.
NOTE: If there is still discoloration or blotching or a
“milky” color on the paint surface after RAP-Film
removal and cleaning (as shown in Figure 12), DO NOT
REPAINT THE VEHICLE. Submit a PRC entry with photos
for DPSM review, then send the vehicle to a body shop
that can use an ultraviolet heat lamp to eliminate milky
color spots.
For more details, refer to TIN-18-42A-001.

Figure 12

NOTE: If the above repairs are not successful for correcting paint swelling, refer to the paint repair
procedures in the Body Repair Manual for the model.

c.

It is recommended that the Technical Inspection be completed at this time. Continue with
the Detailing After PDI section after the Technical Inspection is finished.
Whenever possible, install all accessories and dealer-installed options BEFORE performing
Detailing and Final Delivery Preparation.

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B. DETAILING AFTER PDI
1.

Remove RAP-FILM (if not already done). Refer to previous section, “Detailing Before PDI.”

2.

Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or soft cloth.
NOTE: When using a high-pressure washer avoid directing high-pressure spray at weatherstrips.

3.

Check for WATER LEAKS immediately after washing.
In some cases, it may take 4 minutes or longer to produce any evidence of a leak.
During storage, when the vehicle has been exposed to rain with the RAP-film removed, or while
washing the vehicle, note any water leaks that may require repair.
Remember, the source of the water leak is not always where the leak appears. To accurately
locate and repair a leak, a thorough understanding of the conditions the leak was identified
must be made known to the person making repairs.

4.

Wash and inspect ALL WHEELS; THOROUGHLY REMOVE ALL GLUE RESIDUE; Apply TIRE
DRESSING.
a. Install any missing tire valve caps using the correct cap. TPMS equipped vehicles require
specific valve caps. Your parts department can provide the correct part for the vehicle.
Refer to TSB-12-31-001 for information.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for
information.
c. After washing, wipe water from wheels using a chamois or soft cloth.
d. Inspect wheels and tires for nicks, scratches, and other damage.
e. Clean off any residue or foreign material.
f. Apply tire dressing to each tire.
g. Wipe dry with a clean cloth.

5.

Check DOOR AND TRUNK OPENING CLEANLINESS AND UNDERHOOD CLEANLINESS.
Wipe off any dirt with a damp cloth.
Underhood
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills and note any evidence of leakage on the repair order.
c. Wipe down the engine compartment components with a damp cloth.

6.

Inspect PAINT AND ALL BODY PANELS FOR DAMAGE, ALIGNMENT, AND FIT & FINISH.
a. Check for scratches and dents. Inspect the body panels from different angles.
b. Check the alignment of all body panels for uniform gaps and flushness. All body panels
should be flush with their adjoining panels and all gaps should be uniform.
c. Inspect painted surfaces for uniform color. Inspect from different angles.
d. Inspect painted areas for damage. Note any discrepancies on the repair order.
e. Inspect painted areas for environmental fallout such as acid rain and rail dust. Remove any
fallout by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

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7.

Inspect ALL GLASS FOR DAMAGE AND CLEANLINESS, INSIDE AND OUTSIDE.
Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
a. Use an approved glass polish to remove minor scratches and imperfections.
b. If there is a problem with any glass, follow your dealer's procedures to correct it.

8.

Inspect ALL MOLDING, TRIM, AND CHROME PARTS, AND REMOVE PROTECTIVE TAPE.
a. Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and
cleanliness.
b. Clean off any residue.
c. Note any items that need corrected. Remember, repairs are not part of your PDI time.
Follow warranty policy and procedures.

9.

Inspect ALL WEATHERSTRIPPING AND RUBBER MOLDINGS.
a. Inspect all weatherstrips and rubber moldings for damage. Make sure they are securely
attached.
b. Clean off any residue.
10. Clean the INTERIOR and check ALL INTERIOR PANELS AND TRIM FOR PROPER FIT.
a. Wipe plastic interior components with a soft damp cloth.
b. Remove minor stains and soil using a mild detergent, then wipe dry with a clean, soft cloth.
c. Check alignment of all interior panels and trim for uniform gaps and flushness. All interior
panels and trim should be flush with their adjoining panels, and all gaps should be uniform.
NOTE: DO NOT remove the protective seat covers at this time.

11. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If stains or soil are found on interior trim, do the following:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then
wipe with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth.
NOTE: Damage and/or stains which cannot be removed using the above method should be noted on
the repair order and corrected prior to customer delivery.

12. Latch SECOND ROW CENTER SEAT BELT: Outlander/Outlander Sport/RVR.
Due to its unique arrangement, latch the center seat belt for the second row seat for display
purposes (refer to TIN-13-52A-001 for details).
13. Check that DOOR EDGE GUARDS ARE IN PLACE.
Check that door edge guards are in the proper position and securely fastened.
14. Check CARGO NET installation (if applicable).
Check that the Cargo Net has been installed properly at the port.
15. Install all POE accessories (if applicable).
Install any POE accessories listed on the Monroney label (e.g., cargo tray, cargo mat, all weather
floor mats, etc.) according to the instructions in the package or vehicle Owner's Manual.
! CAUTION

Make sure only one type of floor mat is installed at a time.

16. Place PAPER MATS IN ALL FLOOR AREAS.
Install paper floor mats on the driver's side and all passenger areas of the vehicle.

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17. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a. Clean with a mild soap solution or reliable vinyl cleaner.
b. Apply a small amount of solution with a clean cloth or sponge and work into a lather, then
wipe with a damp cloth.
c. When the lather has been removed, wipe again with a soft, clean dry cloth. After cleaning
the headliner, use a small brush to raise the nap on the headliner material.
18. Disengage (pull up) the IOD (Ignition Off Draw) FUSE (Vehicles to be Stored).

FINAL DELIVERY PREPARATION
1.

Engage (push down) the IOD (Ignition Off Draw) connector (Vehicles from Storage).

2.

Wash ALL EXTERIOR BODY PANELS.
a. Always make sure the windows and sunroof (if equipped) are fully closed to prevent water
entry.
b. Wash all body panels with water, not in direct sunlight.
c. Start washing from the roof, working downward, using a sponge and water.
d. After washing, wipe water from body surfaces using a chamois or 100% cotton terry towel.
NOTE: When using a high-pressure washer avoid directing high-pressure spray at weatherstrips.

3.

Wash ALL WHEELS AND APPLY TIRE DRESSING.
a. Install any missing valve stem caps with the correct cap. TPMS equipped vehicles require
specific caps. Your Parts department can provide the correct part for the vehicle.
b. Wash the wheels with mild detergent and rinse with water. See TSB-09-31-005 for
information.
c. After washing, wipe water from wheels using a chamois or 100% cotton terry towel.
d. Apply tire dressing to each tire.
e. Wipe dry with a clean cloth.

4.

Check DOOR AND TRUNK OPENING, AND UNDERHOOD for CLEANLINESS.
Wipe off any dirt with a damp cloth.
UNDERHOOD:
a. Remove any debris such as leaves, etc. from the engine compartment.
b. Wipe up any fluid spills. Note any evidence of leakage on the repair order.
c. Wipe engine compartment components with a clean damp cloth.

5.

Inspect ALL BODY PANELS FOR DAMAGE AND ALIGNMENT.
Check for scratches and dents. Inspect the body panels from different angles.

6.

Inspect ALL PAINTED SURFACES FOR DAMAGE AND FINISH QUALITY.
a. Inspect painted surfaces for uniform color. Inspect from different angles.
b. Inspect painted areas for damage.
c. Inspect painted areas for environmental fallout, such as acid rain and rail dust. Remove any
fallout by following MMNA-approved techniques.
NOTE: If any paint damage is noted, refer to TSB-92-51-001 and training video #44.

Page 25 of 28
TSB-18-00-004

7.

Clean ALL GLASS (INSIDE AND OUT); Inspect ALL GLASS for DAMAGE.
a. Use a suitable glass cleaner and wipe dry with a soft lint-free cloth.
b. Clean any dirt off the wiper blades.
c. Use an approved glass polish to remove minor scratches and imperfections.

8.

Inspect ALL MOLDING, TRIM, AND CHROME PARTS.
a. Inspect the moldings, trim, and chrome parts for looseness, proper alignment, and
cleanliness.
b. Clean off any residue.

9.

Confirm GLOVEBOX ITEMS are complete.
Confirm the Owner's Manual and other owner booklets shipped with the vehicle (e.g.,
maintenance manual, warranty statements, etc.) are placed inside the Owner's Manual
Portfolio and then placed in the glove box.
NOTE: The Owner's Manual Portfolio also contains a first aid kit, pen, and tire pressure gauge.

10. Remove SEAT AND TRIM PROTECTORS.
a.

Carefully remove the protectors from all seats.

b. Carefully remove all trim protectors.
11. Latch SECOND ROW CENTER SEAT BELT: Outlander/Outlander Sport/RVR.
Due to its unique arrangement, latch the center seat belt for the second row seat, showing the
retail customer the proper configuration (refer to TIN-13-52A-001 for details).
12. Check HEADLINER AND SUN VISOR CLEANLINESS.
If stains or soil are found on the headliner or sun visors:
a.

Clean with a mild soap solution or reliable vinyl cleaner.

b. Apply a small amount of solution with a clean cloth or sponge, then wipe with a damp cloth.
c.

After removing the lather, wipe again with a soft, clean cloth.
13. Check for STAINS, DIRT, SCUFFS, OR TEARS.
If the interior trim is scuffed, stained or soiled, clean
as described in Detailing After PDI, step 11.
NOTE: Damage and/or stains which cannot be removed
using the described method should be noted on the
repair order.

14. Remove PAPER MATS, FOOT PEDAL PLASTIC
PROTECTORS, VACUUM ALL FLOOR CARPETS,
INSTALL AND ANCHOR ALL FLOOR MATS.
a.
Figure 13

Remove all paper floor mats and plastic pedal
protectors (if equipped).

b. Vacuum all floor carpets.
c.

Install and anchor floor mats for all seating
positions. Do not install more than one floor
mat in the driver's position.
Refer to
TSB-12-00-009 for additional information.

15. Confirm VEHICLE INSTALLED ACCESSORY WEIGHT.
Refer to TSB-18-00-003 for details. Complete and attach a “Load Carrying Capacity Reduced”
label if applicable.

Page 26 of 28
TSB-18-00-004

16. Check tire pressures and adjust if necessary. Reinstall valve stem caps.
NOTE: Tire pressures are listed on the Tire Pressure and Loading label on the driver's side B-pillar.

17. Set all audio system presets to customer-preferred stations.
Figure 14

18. Change vehicle icon color in bird's-eye view of
Multi Around Monitor to match vehicle color
(Eclipse Cross models only).
D

With vehicle ON, press camera switch to display
the bird's-eye view.

D

Press and hold down camera switch until
vehicle icon blinks.

D

Toggle through the selections until desired
color appears on the display.

D

Once color has been selected, press and hold
the camera switch for 3 seconds.

For more details, refer to TIN-18-54-002.

Figure 15
ONLY Press “i” Button
ONCE during PDI

19. Perform test of Mitsubishi Connect System
(Eclipse Cross models only, if equipped).
It is very important that the “i” (information)
button ONLY be pressed ONCE. This performs a test
of the Mitsubishi Connect system.
A message will be heard that starts with “Thank you
for calling Mitsubishi Connect. Your vehicle has
successfully completed a test call.”
Only the CUSTOMER should push the “i” button a
SECOND time. This prompts the customer to
initiate a service agreement.
This message starts with “Thank you for calling
Mitsubishi Connect. The vehicle you are calling from
is not registered. If you are the owner of the vehicle
and would like to register for services,…”
A THIRD press of the “i” button will connect to a
live call center agent.
Also, DO NOT open the cover and DO NOT PRESS the
SOS button. Pressing the SOS button will contact an
emergency call center.

20. Recheck the Warranty Superscreen to confirm all recall procedures have been performed.

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COMPLETING THE PDI FORM
When finished, make sure both the PDI Technician and the Detail Specialist have signed the PDI
form. Leave the yellow (2nd copy) in the vehicle's glove box. Keep the original copy with the vehicle's
service file. A sample of the PDI form appears at the end of this bulletin.

PARTS INFORMATION
The table below lists Genuine Mitsubishi fluids which may be required during PDI:
Description

Part Number

DiaQueen Super LLC Premium coolant

MZ320125

Brake Fluid

MZ311987

Washer Fluid (concentrate)

ACH3ZC1X07

Automatic Transmission Fluid Dia Queen J4 (for CVT)

MZ320185

Automatic Transmission Fluid Dia Queen J3 (Outlander w/6 speed
automatic transmission)

MZ320286

NOTE: Fluid additions are included as part of the PDI reimbursement labor times.

WARRANTY INFORMATION
Only one PDI procedure will be reimbursed per vehicle. In regards to dealer trades of vehicles, the
first PDI procedure claim entered and paid will be the only PDI claim allowed.
The PDI procedures described in this bulletin, as well as any fluids or shop supplies required during
the PDI process, are reimbursed under a single PDI labor time allowance. Each MMNA model has
an assigned PDI labor time allowance. PDI labor time allowances by model and model year are
provided in a separate Warranty Bulletin. Warranty Bulletins by model year may be found on the
MDL in Warranty Central > Bulletins.
NOTE: Any additional repairs and/or needed adjustments due to issues with materials and/or
workmanship that are not part of these PDI procedures should be claimed on a separate warranty claim
(W) using applicable published LOTS labor times and operation numbers. Use the nearest applicable LOTS
operation number as a “zero-zero” actual time operation for non-published repairs and/or adjustments.

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