NHTSA ID Number: 10137381
Manufacturer Communication Number: 010310003Q
TSB/Document Date: 2018-05-21
Summary
This bulletin contains information for the new tires that the vehicle is equipped with and that they are covered by General Motors
against defects in material or workmanship under the New Vehicle Warranty (in Canada, the Base Warranty Coverage). For vehicles within this warranty period, defective tires will be replaced on a pro rata adjustment basis according to the published distance-based schedule.
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TSB/Document ID: 010310003Q
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: TIRES
MFR Component System:
MFR Component Subsystem:
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File in Section:
Bulletin No.:
Service Bulletin
Date:
03 - Suspension
01-03-10-003Q
April, 2018
WARRANTY ADMINISTRATION
Subject:
GM of Canada New Vehicle Tire Warranty Program and GWM Transaction Submission
Information
Models:
2019 and Prior GM Passenger Cars and Light Duty Trucks
Attention: This Service Bulletin is Applicable to "GM of Canada Dealers" Only.
This Bulletin has been revised to add Model Year 2019 vehicles, update the Inspection
Station Locations for Tire Returns shipping address for tires being sent to Bridgestone and
add information under What is Not Covered by the New Vehicle Tire Warranty Program.
Please discard Corporate Bulletin Number 01-03-10-003P.
GM of Canada New Vehicle Tire
Warranty Program
The new tires that the vehicle are equipped with are
covered by General Motors against defects in material
or workmanship under the New Vehicle Warranty (Base
Warranty Coverage). For vehicles within this warranty
period, defective tires will be replaced on a pro rata
adjustment basis according to the following
distance-based schedule:
• Buick and Cadillac up to 80,000 km
• Chevrolet and GMC up to 60,000 km
Notice: If the tire is not in stock and the vehicle is
returned to the Customer while the tire is being
shipped, the vehicle distance at the time the tires
were ordered must be recorded on the Job Card
and used to determine the proration amount. Any
additional accrued vehicle odometer reading
between ordering and installation of the tires
should not be charged to the Customer.
– The Customer contributes to the cost of the tire
replacement based on vehicle odometer reading. A
proration system is used, with Customer
Participation increasing incrementally as the vehicle
odometer reading increases.
– See the applicable GM Tire Warranty Proration Table
in this Bulletin for further Cost and Participation
details.
– The proration is based solely on vehicle odometer
reading. Tread depth measurements and/or
seasonal tire usage are not pertinent for the
purposes of this calculation and are not required for
GWM Transaction submissions.
Copyright 2018 General Motors LLC. All Rights Reserved.
Notice:
• Proration applies to the price of the “tires”
only. Cost plus warranty mark-up must be
calculated before determining the prorated
amount. No labour charges are to be assessed
to the Customer for tire replacement. GM will
cover 100% of the cost for labour (mount and
balance tires) for tires replaced under the Base
Warranty Coverage, based on published
allowances in the Labour Time Guide.
• Tire proration policies and percentages also
apply to tires replaced under Customer
Enthusiasm.
2017–2019 Buick and Cadillac Tire
Warranty Proration Table
2017–2019 Buick and Cadillac Tire
Warranty Proration Table
Vehicle
Odometer
Reading in
Kilometres (km)
Customer
Participation
Tire Cost
Including
Markup
Customer
Participation
Labour = Mount
and Balance
0-19,000
0%
0%
19,001 - 24,000
40%
0%
24,001 - 32,000
50%
0%
32,001 - 40,000
60%
0%
40,001 - 48,000
70%
0%
48,001 - 80,000
80%
0%
80,001+
100%
100%
Page 2
April, 2018
2017–2019 Chevrolet and GMC Tire
Warranty Proration Table
Bulletin No.: 01-03-10-003Q
2016 and Prior GM Tire Warranty Proration
Table (cont'd)
Vehicle Odometer
Reading in
Kilometres (km)
Customer
Participation
Tire Cost
Including
Markup
Customer
Participation
Labour = Mount
and Balance
35,000 - 35,999
50.6%
0%
36,000 - 36,999
51.8%
0%
37,000 - 37,999
53.0%
0%
38,000 - 38,999
54.1%
0%
39,000 - 39,999
55.3%
0%
40,000 - 40,999
56.5%
0%
41,000 - 41,999
57.7%
0%
42,000 - 42,999
58.8%
0%
43,000 - 43,999
60.0%
0%
44,000 - 44,999
61.2%
0%
45,000 - 45,999
62.4%
0%
*The 2017 Canadian Limited Warranty and Owner
Assistance Information booklet may have this tire
prorated scale shown as up to 57,600 km instead of
60,000 km. The tire warranty prorated scale for
Chevrolet/GMC vehicles is up to 60,000 km and will be
corrected in future editions of the booklet.
46,000 - 46,999
63.5%
0%
47,000 - 47,999
64.7%
0%
48,000 - 48,999
65.9%
0%
49,000 - 49,999
67.1%
0%
50,000 - 50,999
68.2%
0%
2016 and Prior GM Tire Warranty
Proration Table
51,000 - 51,999
69.4%
0%
52,000 - 52,999
70.6%
0%
53,000 - 53,999
71.8%
0%
54,000 - 54,999
72.9%
0%
55,000 - 55,999
74.1%
0%
56,000 - 56,999
75.3%
0%
57,000 - 57,999
76.5%
0%
58,000 - 58,999
77.6%
0%
59,000 - 60,000
78.8%
0%
100.0%
100%
60,001 - 80,000
(Buick/
Cadillac Only)
80.0%
0%
80,001+ (Buick/
Cadillac Only)
100.0%
100%
2017–2019 Chevrolet and GMC Tire
Warranty Proration Table
Vehicle Odometer
Reading in
Kilometres (km)
Customer
Participation
Tire Cost
Including
Markup
Customer
Participation
Labour = Mount
and Balance
0-19,000
0%
0%
19,001 - 24,000
40%
0%
24,001 - 32,000
50%
0%
32,001 - 40,000
60%
0%
40,001 - 48,000
70%
0%
48,001 - 60,000*
80%
0%
60,001+*
100%
100%
2016 and Prior GM Tire Warranty Proration
Table
Vehicle Odometer
Reading in
Kilometres (km)
Customer
Participation
Tire Cost
Including
Markup
Customer
Participation
Labour = Mount
and Balance
0-20,000
0%
0%
20,001 - 20,999
33%
0%
21,000 - 21,999
34.2%
0%
22,000 - 22,999
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