35.3%

0%

23,000 - 23,999

36.5%

0%

24,000 - 24,999

37.7%

0%

25,000 - 25,999

38.9%

0%

26,000 - 26,999

40.0%

0%

27,000 - 27,999

41.2%

0%

28,000 - 28,999

42.6%

0%

29,000 - 29,999

43.6%

0%

30,000 - 30,999

44.7%

0%

31,000 - 31,999

45.9%

0%

32,000 - 32,999

47.1%

0%

33,000 - 33,999

48.3%

0%

34,000 - 34,999

49.4%

0%

Bulletin No.: 01-03-10-003Q

April, 2018

Using the applicable GM Tire Warranty Proration
Tables, the Service Personnel should be able to
calculate the required Customer Participation
(contribution) for each scenario. Here are a few
examples:
• A 2017 Buick with 23,139 km requires both front
tires to be replaced. The full cost of each tire
including handling allowance is $172.72. In this
example, the customer participation is 40.0% of
the tire replacement cost calculated as follows:
$172.72 x 2 tires = $345.44 x 40.0% = $138.18.
GM will cover the remaining portion for the tires
($345.44 - $138.18 = $207.26) and 100% of the
labour to mount and balance the new tires.
• A 2016 Chevrolet with 30,435 km requires one
tire be replaced. The full cost of the tire including
handling allowance is $156.20. In this example,
the Customer participation is 44.7% of the tire
replacement cost calculated as follows: $156.20 x
44.7% = $69.82. GM will cover the remaining
portion for the tire ($156.20 - $69.82 = $86.38) and
100% of the labour to mount and balance the
new tire.
• A 2017 Cadillac with 67,593 km requires one rear
tire to be replaced. The full cost of the tire
including handling allowance is $215.46. In this
example, the Customer participation is 80% of the
tire replacement cost calculated as follows:
$215.46 x 80% = $172.37. GM will cover the
remaining portion for the tire ($215.46 −$172.37 =
$43.09) and 100% of the labour to mount and
balance the new tire.

Page 3

policy, it may be advantageous for a customer with
Bridgestone or Pirelli tires to return their vehicle to a
General Motors Dealership for tire warranty issues if
GM Tire Sealant has been used.
GM Inflator Kits — Tire Pressure Monitor Sensors
ONLY use the tire sealant included with GM Inflator Kits
for temporary repair of tire air leaks. General Motors
has tested this sealant and its compatibility with
on-wheel mounted tire pressure monitor sensors. After
inflator kit use, the on-wheel mounted tire pressure
sensor should be inspected for any damage, and
replaced and/or cleaned as needed.
Tire Chunking on New Vehicles

What Is Covered by the New Vehicle
Tire Warranty Program
4251003

•

•

Original Equipment (OE) tires and PDI installed
Limited Production Option (LPO) tires are
covered. Most OE and LPO tires will have a Tire
Performance Criteria (TPC) number molded on
the sidewall near the tire size.
Tires replaced under warranty will continue to be
covered for the remaining portion of the Base
Warranty Coverage. Proration should be based off
of the accumulated distance on the replacement
tire, using the GM Tire Warranty Proration Table,
through the end of the vehicle’s New Vehicle
Base Warranty Coverage term.

Use of GM Tire Sealant
General Motors may recommend/endorse practices
that differ from those of individual tire manufacturers.
One example is that the temporary use of tire sealant
(as supplied with a GM inflator kit) may not be endorsed
by certain tire manufacturers, such as Pirelli or
Bridgestone. General Motors has independently
validated the temporary use of such sealant when used
in accordance with the instructions provided in the
vehicle Owner Manual.
When the instructions found in the Owner Manual have
been followed correctly, GM of Canada will continue to
cover the tire under the terms of the New Vehicle
Warranty, whether or not the practice conflicts with the
policies of the individual tire manufacturer. Due to this

This condition may be seen on new vehicles at the time
of delivery to the Dealer. The condition, known as tire
chunking is not transportation damage, but damage
from Dynamic Vehicle Testing (DVT) that was
performed at the assembly plant. This type of damage
is to be treated as a Warranty Repair, using the
applicable tire labour operation listed in this Bulletin
and following the Tire Pre-Repair Authorization
process. Because this condition is normally discovered
when the Pre-Delivery Inspection (PDI) is performed,
do not use the GM Tire Warranty Proration Table.

What Is Not Covered by the New Vehicle
Tire Warranty Program
•
•

Michelin Pilot Sport CUP tires.
Non-Original Equipment tires (excluding Dealer
replaced tires under the New Vehicle Warranty).
Important: Tire wear greatly varies by both the tire
type installed and the driving habits of the owner.
OEM tires installed on GM vehicles are evaluated
for many different criteria and may have been
selected to optimize handling, ride quality, load
carrying and/or traction demands. Different types of
tires will experience different rates of wear,
resulting from these factors. No warranty is offered
on the usable tread life of the tires.

Page 4

April, 2018

•
•

Normal tire wear.
Tires on a vehicle after the Base Warranty
Coverage expires. Original Equipment tires may
still have prorated warranty coverage by the tire
manufacturer once the Base Warranty Coverage
expires.
• Tires purchased by consumers for use as winter
tires, beyond the New Vehicle Warranty Program
or replaced during the New Vehicle Warranty
period for non-warrantable conditions.
Important: If tire replacement is necessary due to
component(s) covered under the New Vehicle
Warranty, Service Agents may claim for
replacement tires on the same Job Card as the
defective component(s). The tire claim must be
submitted using the applicable tire labour operation
and proration schedule listed in this bulletin. A Tire
Pre-Repair Authorization is required for the tire
labour operation.
• Uneven wear from damaged, worn or misaligned
suspension components.
Important: Road hazard may be covered by certain
Tire Manufacturers on specific tires.
• Road hazard is not covered. This includes
punctures, cuts, impact breaks, etc. Refer to the
section titled: Examples of Non-Warrantable
Conditions in this Bulletin.
• Damage resulting from driving with low tire
pressures.
• Damage resulting from improper tire repairs.
• Damage resulting from extended driving on a flat
tire (Except Run-Flat and Self-Sealing Tires).
• Damage due to misuse, negligence, lack of
maintenance, alteration, racing and vandalism is
not covered.
• Flat spotting caused by parking a vehicle for an
extended period of time. See Article 2.1.2 of the
Transportation, Vehicle Storage and PDI Policy
Manual for tire care policies while vehicles are in
dealer inventory.
• Premature and/or excessive wear on Michelin
Pilot Sport CUP/CUP2 and Goodyear Eagle F1
Supercar 3R tires.
• Cold weather cracking on high performance
summer tires. See Bulletin 13-03-10-001 for
further details.
• Some tire weathering and superficial cracking is
normal. Tires must not be replaced under the New
Vehicle Limited Warranty for this condition.

Bulletin No.: 01-03-10-003Q

Tires replaced under the Tire Warranty Program for
non-warrantable conditions are subject to charge back.
Inspection of tires replaced under warranty reveals that
the most frequent non-warrantable condition claimed is
road hazard, followed by improper wear. The following
are photos of returned tires that DO NOT have
warrantable conditions and a subsequent chargeback
(debit) was processed after inspection.

1967355

•

This tire has two non-warrantable conditions. The
tire is badly worn on the inside shoulder (over
extended mileage) and has suffered air leakage
from a screw still in the tread.

Examples of Non-Warrantable Tire
Conditions
1967358

Important: The following examples are only a
sampling of non-warrantable conditions submitted
in warranty tire returns. GM of Canada is not
responsible for, and WILL NOT replace tires sent in
for conditions under the “What is Not Covered”
section in this Bulletin.

•

This tire was returned for air leakage. The source
of the air leakage is a tire repair plug installed in a
non-approved portion of the tire. This tire has road
hazard damage.

Bulletin No.: 01-03-10-003Q

April, 2018

Page 5

1967361

•

This tire shows sidewall damage extending
completely around the tire. This damage is the
result of extended driving on a tire that is
completely flat. The extensive sidewall wear is
from tire contact with the road while it rotates.

2034306

•

This example of common road damage is called a
rim-pinch. The damage to the tire is caused by
the tire folding and contacting the rim and the
pavement. Frequently this type of damage will
cause a sidewall bulge/bubble when the tire is
re-inflated, due to the air attempting to leak from
the internal sidewall breakage. It is common for
the rim-pinch damage to be visible only from the
inside of the tire. A typical tear to the sidewall from
this type of damage is shown.

Example of Normal Wear and Age
Related Conditions

1967352

•

This tire was damaged by extended driving with
little or no air, same as the tire previously shown.
This photo shows the inside view. Shredding of
the inside may not always be accompanied by
obvious exterior damage.

4241265

Some tire weathering and superficial cracking is
normal. Tires should not be replaced under the New
Vehicle Warranty for this condition.

Page 6

April, 2018

Bulletin No.: 01-03-10-003Q

Tire Rotation and Care
Please advise customers of the importance of regular
tire rotations and maintaining the specified air pressure
for their tires. The vehicle Owner Manual contains tire
rotation requirements. Placards located in the door
jamb, glove box or under the trunk lids of GM vehicles
state the recommended tire pressures for the vehicle.

Processing Tire Warranty Transactions
Using Global Warranty Management
Once a customer agrees to tire replacement and their
responsible portion under the GM Tire Warranty
Program, follow these steps to complete the
Transaction:
STEP ONE: Complete a Pre-Repair
Authorization (PRA)
Complete a Pre-Repair Authorization (PRA) A PRA
must be generated for all tire Warranty
Transactions. To access New Pre-Repair
Authorizations, go to the main GWM sitemap, click on
Prepare & Submit Transactions and select Search/
Create a Pre-Repair Authorization Document. Click on
the NEW button at the bottom of the screen. At the New
Pre-Repair Authorization Screen, enter the Business
Unit from the dropdown (GM –Canada) then enter the
Transaction Type from the dropdown (such as ZREG –
Regular Vehicle Transaction) then select the
Pre-Repair Type from the dropdown (Tire
Replacement). Click on the GO button. A New
Pre-Repair Authorization screen will appear, that has
both a Pre-Repair Authorization tab and a Tire
Authorization tab.
The prorated amount of the tire only will be submitted
as "Customer Participation" on the Transaction
submission screen of GWM.

2440511

2440582

Click on the Pre-Repair Authorization tab and fill in the
appropriate information as shown in the following list.
Those items that are required will have an asterisk
shown next to the heading.
• BAC*
• Service Agent
• Contact Name
• Phone Number
• Fax Number
• Contact E-mail Address
• Job Card*
• Job Card Date*
• Reference Number (optional)
• VIN*
• Vehicle Make
• Vehicle Model
• Odometer*
• Transaction Flag
• Customer Complaint Category*
• Complaint Code*
• Description* (for Complaint Code)
• Cause Code*
• Description* (for Cause Code)
• Correction Description*
• Labour Operation*
• Labour Time, including Supplemental Time and/or
OLH Time
• Labour Rate
• Labour Total
• Parts Total
• Part Numbers
• Net Item Type and Amount
• Net Item Total
• Tax
• Deductible

Bulletin No.: 01-03-10-003Q

April, 2018

• Total Before Taxes
• Auth Code
• Comment*
Then click on the Tire Authorization tab and fill in the
appropriate information as shown in the following list:

Page 7

Select a YES/NO radio button to answer the question:
Was there visible cracking, blistering, tread separation
or other structural condition that was not caused by a
road hazard on the tire?* (Do not select “YES” if the
condition was caused by a road hazard, or suspension
misalignment, or for noise, vibration or tread wear
conditions.)