Note: The purpose of this selection is to verify that
in the servicing dealers judgement, the tire was
replaced due to an inherent structural problem in
the tire (not road hazard, customer
enthusiasm, etc.).
Select a YES/NO radio button to answer the question:
Did the tire issue cause damage to any other parts of
the vehicle?*
⇒ If there is more than one defective tire being
replaced on the same vehicle, click on the NEXT
TIRE SAME VEHICLE button and enter the
appropriate information for the next tire.
When completed, click on the SAVE button or SAVE
AND ADD ATTACHMENTS button.

2440587

2440591

Those items that are required will have an asterisk
shown next to the heading:
• Tire Brand*
• Tire Name*
• Tire Position*
• Sidewall Type*
• Defect Location*
• Removal Reason*
• Tire Performance Criteria Number (TPC)*
• Tire Size*
• DOT Code*

STEP TWO: Print the Tire Replacement Document
Print the Tire Replacement Document Print the Tire
Replacement Document, attach it to the Job Card and
retain with the Vehicle History File. The Tire
Replacement Document is generated in GWM at the
time the PRA is completed.
Note: STEP TWO will only be necessary if the tires are
required to be shipped back; please see STEP THREE
below. However, as mentioned in the Service Policies
and Procedure (article 3.2.8), the service agent must
keep all records relating to transactions for
reimbursement for a minimum of twenty-four (24)
months after the date of the job card.

Page 8

April, 2018

Bulletin No.: 01-03-10-003Q

4702643

STEP THREE: Returning Replaced Tires (if
requested):
Required Tire Return and Shipping Instructions
Based on the information entered into GWM, you may
be required to return the replaced tire as a condition of
the GM New Vehicle Warranty. You will be required to
return the tire if either of the following occurs:
– The vehicle has been damaged or the tire displays
physical damage.
– The vehicle odometer has less than 20,000 km.

4702725

Bulletin No.: 01-03-10-003Q

April, 2018

Fold the GWM Tire Replacement Document at the
“Fold Here” line and attach the document to the tire
being returned using clear packing tape, with the
shipping label shown above facing outwards.
Important: When tires replaced under warranty are
shipped back to the tire manufacturer, you must use the
UPS shipping label(s) generated by Global Warranty
Management (example shown in the image above).
You are required to use one (1) UPS shipping label per
tire. You are NOT allowed to ship multiple tires with a
single UPS shipping label, even if the UPS Agent says
it is OK to do so. If you ship multiple tires with a single
UPS label, the Tire Pre-Repair Authorization (PRA) will
remain in “New” status and will NOT move to “Accept”
status. Consequently, if a transaction is submitted while
the Tire PRA is in “New” status, the transaction will
reject for Error 7 (Tire Warranty Pre-Authorization Not
Found).
Note: When returning tires, follow these steps:
– Use a tire crayon to mark the tire indicating the
reason for replacement or location of the defect.
– A printed copy of the completed PRA and a copy of
the Dealership/Retailer GWM Tire replacement form
must be placed in an envelope and securely taped to
each tire.
* IT IS THE DEALERSHIP/SERVICE AGENT
RESPONSIBILITY TO CONTACT UPS AND
INFORM THEM THAT THERE IS A TIRE(S) THAT
NEED TO BE PICKED UP. Call 1-800-PICK-UPS
(1-800-742-5877)
STEP FOUR: Monitor Status of PRA
Once the Tire Pre-Repair Authorization (PRA) is
successfully submitted, the return document and
shipping label are printed and the tire(s) shipped, the
Status field shown on the PRA will move from “New” to
“Accept” status the next business day.
If GWM does not require a tire return, the PRA will
move from “New” to “Accept” the same business day
the PRA is submitted.

Page 9

Once a PRA is in “Accept” status, the service agent can
submit the related transaction for payment. All normal
transaction details are required. There is no way to
submit a transaction directly from a PRA, or to transfer
PRA information to a transaction. All job card
information must be re-entered.
STEP FIVE: Submit the Transaction
Important: The Tire Pre-Repair Authorization (PRA)
must be in “Accept” status before the service agent
submits the warranty transaction. Failure to do so will
result in the transaction being rejected for Error 007
(Tire Warranty Pre-Authorization Not Found.)
Transaction Field Details:
• Job Card Number and Date – When submitting the
transaction for payment, make sure these exactly
match the job card number and date used in the
Tire PRA. These fields must match the Accepted
PRA for GWM to process the transaction for
payment.
• Labour Operation – Labour operations applicable
to the New Vehicle Tire Warranty Program are
included at the end of this bulletin. As with the job
card number and date, the labour operation must
match the one used in the Tire PRA.
• Part(s) – Tires are to be submitted in the Parts
Field for the FULL cost plus applicable warranty
mark-up. Do not submit the prorated amount.
• Labour – Submit the published labour time for
mount and balance of the replacement tire(s).
• Net / Admin Allowance - $25 may be claimed for
submitting the Tire Pre-Repair Authorization
(PRA) into the Global Warranty Management
(GWM) system and to return the tire(s) to the tire
manufacturer.
• Customer/Service Agent Participation – Submit in
this field the customer’s portion of the tire expense
(cost plus mark-up) using the proration chart. This
amount will then be deducted from the payment
total.

__________________________________________________________________

Global Warranty Management —
Sample Transaction Information
Transactions are submitted into GWM with the
information as indicated below:
Repair
Performed

Transaction
Type

Labour
Operation

Base
Labour Time

Net Item/
Admin
Allowance

Tire, Goodyear /
Dunlop —
Replace

ZREG

8060440

As Appropriate

$25.00

Part Numbers

Net Item Types

All Detailed
Parts

As Appropriate

Page 10

April, 2018

Bulletin No.: 01-03-10-003Q

Warranty Labour Codes and Time
Warranty Labour Codes and Time

OPERATION DESCRIPTION

*OE Tire
Warranty
Labour
Operation
Number

TIRE, GOODYEAR/DUNLOP— REPLACE

8060440

TIRE, CONTINENTAL/GENERAL — REPLACE

8060460

TIRE, MICHELIN, UNIROYAL, BF GOODRICH— REPLACE

8060480

TIRE, BRIDGESTONE, FIRESTONE — REPLACE

8060540

TIRE, KUMHO — REPLACE

8060580

TIRE, HANKOOK — REPLACE

8060600

TIRE, PIRELLI — REPLACE

8060620

TIRE, MAXXIS — REPLACE

8060640

Transportation Claims
For any tire replaced because of transportation damage
or incorrect parts, use labour code 0500110 and submit
as a transportation Transaction (ZTPT Transaction
Type). Transportation transactions do not require the
Pre-Repair Authorization (PRA) process prior to
submission. DO NOT use the Warranty Tire Replace
Labour Codes for any tire that is replaced due to
transportation damage or incorrect parts.

Inspection Station Locations for Tire
Returns
Please use these addresses to send the tires back to
the OE Tire Manufacturer. Be sure to include the PRA
document from GWM and the copy of the GWM Tire
replacement form with the tire(s).

Inspection Station Locations for Tire
Returns
Continental
12333 Airport Rd.
Caledon, ON
L7C 2X3

Hankook
30 Resolution Dr.
Brampton, ON
L6W 0A5

Goodyear
North American Product
Service Centre
450 Kipling Ave.
Toronto, ON
M8Z 5E1

Kumho
Kumho Tire Canada
Unit B, 6430 Kennedy Rd.
Mississauga, ON
L5T 2Z5

Michelin
MNA CI Return Centre
Att. Building 698
2863 Granton Rd.
New Glasgow, NS
B2H 5C6

Pirelli
Pirelli Tire Inc.; c/o DB
Schenker
6757 Northwest Dr.
Mississauga, ON
L4V 1L1

Bridgestone

Maxxis

Labour Time

Use Published
Labour
Operation Time

Inspection Station Locations for Tire
Returns (cont'd)
Pival International
For: Bridgestone
Canada Inc.
6611 Northwest Dr,
Mississauga, ON
L4V 1L1
Attn: Kevin Taylor

Cheng Shin Rubber, Maxxis
International — Canada
400–C Chrysler Dr.
Brampton, ON
L6S 5Z5

Tire Companies & Contacts — Toll-Free
Assistance
All replacement tires must be ordered through the GM
National Account Tire Program.

Tire Companies & Contacts
Bridgestone Firestone
Canada Inc., Integrated
Client Service Dept.,
National Credit
www.bridgestonetire.ca
www.firestonetire.ca

Technical Service Manager
(Gérant Service
Technique)
Bridgestone Canada Inc.
1300 Boul. Hymus Dorval,
H9P1J6, QC.
1-877-685-3878 x.250
1-800-267-1318
1-514-685-3878

Continental General Tire
Company
www.generaltire.ca
www.continentaltire.ca

Product Service Manager
Passenger & Light Truck
Tires
Continental Tire
Canada, Inc.
Tel. Customer Relation: 1855-453-1962
1-905-568-1303 x.2225
6110 Cantay Road
Mississauga, ON
L5R 3W5

Bulletin No.: 01-03-10-003Q

April, 2018

Tire Companies & Contacts (cont'd)
Goodyear Tire & Rubber
Company
www.goodyear.ca

Manager, Product Service
Center
Directeur du Centre de
service des produits
Toronto, Ontario
1-416-201-7850
1-800-387-3288

Michelin Tire Company
(Includes Uniroyal and
Goodrich)
www.michelin.ca

Consumer Care
Department
2500 Daniel Johnson,
Suite 500
Laval, Québec
H7T 2P6
1-888-871-4444

Kumho
www.kumhotire.ca

Customer Service
Arlene 1-877-445-8646 x111
Chris Thomas 1-403506-1591

Page 11

Tire Companies & Contacts (cont'd)
Hankook (Remington
Distributor)
www.hankooktire.ca

Customer Service
1-800-843-7709

Pirelli
www.pirelli.ca

Pirelli Tire Inc.
1111 boul. Dr. FrederikPhilips, suite 506 StLaurent, Quebec
H4M 2X6
Quebec/Maritimes: 1-514331-4330; 1-800-363-0583;
(514) 337-4033
Ontario 1-800-828-2585
Fax: 1-800-519-8999
Western Canada/Région de
l’ouest: 1-800-663-0148
Fax: 1-800-519-8999

Maxxis
www.maxxiscanada.com

1-905–789–0882

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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