NHTSA ID Number: 10136225
Manufacturer Communication Number: 11174
TSB/Document Date: 2018-05-07
Summary
Non Safety Campaign - PeopleNet Mobile Gateway modem fails to communicate with Peterbilt
SMARTLINQ system.
March 16, 2018
Subject: 11174 SmartLINQ Communication Modem Disconnect via Remote Diagnostic
Customer
Customer Address
City, State Zip
Dear Peterbilt Customer,
Your vehicle (listed below) has a SmartLINQ system modem that may not
communicate through Remote Diagnostic. Your vehicle has been identified as having
one of these modems. The upgrade will improve the modem communication
capabilities of your vehicle.
The problem is…
SmartLinq modem not communicating through Remote
Diagnostic
Correction…
Remove and replace the modem
What you must do …
Contact your dealer immediately to schedule an appointment
Please contact a Peterbilt dealership to schedule an appointment for this work. If you’ve
already had this work performed, please disregard this letter. You can find the nearest
Peterbilt dealer at Dealer Locator on the website www.Peterbilt.com. When contacting
your selected Peterbilt dealer, refer to campaign 11174 and the VIN listed below. The
upgrade will take approximately 1.0 hours labor and there will be no charge to you if
completed within Standard Warranty or for upgrades completed by 04/01/2019,
whichever is greater.
We apologize for any inconvenience this may cause and thank you for your
participation in helping Peterbilt provide the highest levels of customer satisfaction and
service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer
network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt
products, and we thank you for making Peterbilt your truck of choice.
Thank you,
Doug Gunter
Director of Customer Service
Peterbilt Motors Company
11174 PeopleNet Retrofit
Page 1 of 2
Repair Notice
11174
Section
Instrumentation
Description
SmartLINQ unable to connect via Remote Diagnostic
Release Date
3/26/2018
Introduction
Campaign
SmartLINQ fails to communicate and dealers are instructed to replace the PMG (PeopleNet Mobile Gateway) modem
with the part listed below.
Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on
the list. This campaign can be performed at any time convenient for the customer (for example: during next
scheduled maintenance interval). Use the attached service manual. Review the DWWC or SIR for “Complete” next to
the “11174” campaign code prior to performing this repair.
Warranty
Through Standard Warranty (excludes Extended Warranty) or for repairs completed by 04/01/2019, whichever is
greater, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
0.3 hours labor to install PeopleNet and related hardware. File a long form and reference 11174
For Field...
Enter...
Failure Location
002-006-009
Failure Type
700
Claim Type
C
SRT 051-999
0.3 hours labor
https://eportal.paccar.com/dealer/uspb/en/service/vehiclebulletins/vehiclefiel... 4/3/2018
11174 PeopleNet Retrofit
Page 2 of 2
Take off part disposition:
Return PMG modems that are removed to PanaPacific:
Contact PanaPacific @ 800-848-6560
Reference Incident Number 180201-000194
Receive RMA number from Pana Pacific
Send original PMG back to Pana Pacific them including the RMA number
All parts must be returned to PanaPacific. Contact PanaPacific customer service for shipping label and
RMA number to return parts. See the Pana Pacific Warranty bulletin for the RMA form and for PanaPacific
Customer Service contact information.
Parts
Parts are also available at PACCAR Parts through PanaPacific DSP.
Quantity
1
Part #
PP807040
Description
Module Assembly, PMG w/Wi-Fi Antenna
Procedure
Both 1.9m and 2.1m cabs are referenced in the attached service manual.
11174 PB Remote Diagnostic Service Manual
Attachments
11174 Chassis List
11174 English Sample Customer Letter
11174 French Sample Customer Letter
Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. All applications and content accessed
through this system are confidential and proprietary and the property of PACCAR Inc and its suppliers, and must be kept strictly
confidential pursuant to the contract licensing such access. Disclosure, publication, release or distribution of any material found on
PACCAR systems to any person other than employees with a need to know such information is strictly prohibited. All activity on this
system is monitored. If PACCAR suspects or discovers any unauthorized activity, access may be immediately terminated without
prior notification. Violators may be subject to legal action.
© Copyright 2018 PACCAR Inc. All rights reserved. We welcome your feedback on this page. For technical questions or concerns
about this page, please contact the DealerNet Webmaster.
https://eportal.paccar.com/dealer/uspb/en/service/vehiclebulletins/vehiclefiel... 4/3/2018
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TSB/Document ID: 11174
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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