CPTOYOTA Service Consultant Reference Guide - Warranty Enhancement Program ZE7 — Engine Oil Consumption TOYOTA

Q1: | had the of consumpton lest iectated, however when | ratumed ta the dealer |

| Toyota is prépanng a Warranty Enhancement Program lo extend warranty coverage
lo add n

! ip oe ve Engine Ou Ci puon on certain was oul of the specified rangd, can | have another test performed?
| vehicles equipped with 2AZ Engine. Al: Another of consumption fest ann be requested after 5.000 mies or 6 months has
f . lapsed completed if cia thin the ferns anct
This warrenty Enhancement Program is being launched in two phases due lo Check VIN for Warranty Enhancement Program 2E?7 a dns df ita nesachonte aia the ve {8 Sawa
current part producton capacity imitations The firet owner notfication better will Appheability G program.

Q1A: Whal if | want the secqnd test performed before 6 months or 5,000 miles?

advise customers that they may seek reimbursement consideration for previous:

repair costs related to excessive engine o# consumption. The letter will alsa inform ALA: if you eet tai 4 have enother test performed, end nol wad the
customers thal Toyota is unable to cupport part replacentent for Engine Oil ' Fequired lire. the coud of the test would be your mesponsibaity
Consumption at this trie. Addibonalty, owners will be advised that if they betove 13 the Oil Level in the Vehicte Low Indicating Damage may be 4 Q2: Do | need to retum to the sam# dealership to have the results of the consumption
Teyou dealers the engine a test cotonned to cae # Caused by a Loss of Gil? a tesl configmed?
they will ba lei oe a eeeeee aie ffeient parte are a Ls : A2: Ves, we ask inal you retum to [he same déalersiip to have the second portion of
| your tast compieted.
Phase Description Tentative Schedule Did the Customer Add Dil Q3: My vehicle failed the of consuengton iesl, when can it be repaired?
1 Reimbursement Only mee earest, Yes Yes tothe Vehicle after AJ: The parts for the Warranty Entancement repair 878 nol yet available, you wil
t Damage Occured? receive & second notification parts become avatable end ihe necessary work
2 Part eee eee Engine OF | 1 ste Spring, 2015 can be performed. in the ime since your vehicle is consuming od, please be
a ip No Sure fo check the ofl ave! on # regular basis as recommended in your vehicie’s

CQwner's Manual and top off (hp vehicte a3 necessary. Tfengine damage occurs

Ss { f Extemal Oil bes Oh
a eOGeaia Cevaregy ERNE] §— PCCM Eonar Sous of Enemat OU UeH Hy ran whe uae aang te part fr be Weary Emarcement pe DecaLae fe

This Warranty Enhancement Program provides a Primary and Secondary coverage engine off in your vehicie was | the engine damage wel not be covered by
extension to the vehicle's "New Vehicle Limited Warranty’ for pan replacement Toyotn,
retated to Excessive Engne ot Consumption. u the condition is vented, necessary No Leak Found 4: 1 my vehicle has been confirmbst to exhibit excassive oil consumption, will be
| Seen eee feiss verre Ieee Ices Service Bulletin 7 reimbursed for the Oil | have ty add untl the repair can be performed under tha
t - Can the Vehicle be Repaired so the Consumption Test can be parts replacement portion of it Warranty Enhancement program?
* The Primary Coverage offers warranty enhancement unt! October 31, Performed? (Ex: Rod Bearing Replacament} Ad: Yes, if your vehicie has been cpnfinened fo exhibit excessive of consumption and
2016, regardiess of mileage. you are awaiting parts, please the reimbursement instructions in the owner
Afier the Primary Coverage period ends, the Secondary Coverage is letter for of added fo the vehicks unt the repair is pertarned.
applicable for 10 years from the date of first use or 150.000 miles. : : t ;
whichaver occurs first. Yes No QS: My Vehicle currently has engem damage and requires repair before | can have the
¥ tes! performed. Will Toyota cover the cost?
Repair Vehicle and Perform 13 the Servies Consultant (by AS: Repair coverage under this un is Gependent on the resist of the dealer
Engine Od Consumption Test feviewing past repair orders) or the performed engine of fon fast. At this time @ has not been determined
Modal Model) ou Type Qty. [Ol Change interval! customer able to confirm mae ‘ your vohicies engine damage it a result of excessive engine olf consumphon. if
af Vea. |. ee senior at the vecenweanciea a ° your vehicle can be repaired s the engine off consumption test can be performed,
| 2007 | OW-20 of SW-20 4.5 at 5,000 months. j change interval, ie. 8,000 miles or you wil be asked fo cover the East of the mpeir, Following the repair, the dower
Camry 2008 | OW-20 or SW-20) 4.5 qt 5.000 months | 6 months? will indiate the engine od coseyempticn test, If it is determined your vehicie has
- |_2009_ | OW.20 of SW-20| 4.5 qt 5,000 months | excessive engine of cansummfon the Warranty Enhancement Program repeir wil
L 2007 | OW.20 or SW-20] 4.5 qt 5.00045 months | be performed at no change to you. Additionally the cost you incurred fo reper the
2008 | OW-20 or SWv-20 | 4Sat 5.0006 months | Pass vehicia so the test could be wil be mimbursabie.
Camry Hybrid 2009 | OW-20 or SW-20) 4.5 at 5,000 monins | Fal Q6: Can { have a rental vehicle unl (he repair can be performed?
2010 | GW.20 or SW-20 |] 4.5 qt 5.00046 months | AG: A confirmed diagnosis of en exnestive of consumption issue by 8 dealer does not
2011 | OW-200rSW-20| 4 qt §,00056 months ae Pose any safety cancems. A . you may continue fo drive your vehicte until
c Sol 2007 | OW-200r 5W-20) 44a! §,000/8 months the engine of consumption é can be addressed. Please be sure fo check the
amy Solara 2008 | OW-200r 6-20] 45 al 5.000/5 months off level frequently as —— in your vehicle's Qumer’s Manual and add
~ Corda 2009 | OW-20 or SW-20| 4.0 ql 5.000/6 months engine off as needed.
~~ Cenofa Matra 2009 | OW-20 or 5-20] 4 0g1 5.00046 months " Q? Ase there any special circumstances when | can have a rental vehicle? |
‘| 2008 | Ow-200rsW20] 4Sq1 | 5,000% montns Perform ZE7 Warranty AT: Toyota msarves the use of renjal vehictes for customer wha dive extensive |
RAVE 2007 [OW-200rSw-20] 45 qt 5,000/6 montns — Enhancement Program repair Pertorm 2E7 Warranty distance in a short pariod of or vehicies (hat have severe angine olf
2008 | OW-20or5W-20| 45 qi §,000/6 months Contact be piel Enhancement Program Repair consumption candition which require immediate repair AN rental
2007 [OW-200rSW20] 40qt | 5.0006 months ancitnnlat Seasonal Gen orsioe tans Be J /be re by a regional representative prior te
Scion tC 2008 | OW-20orsw20| 40qi | 5.0006 months and parts related to the repair suthoriraion. iT approved, on i Smited case by case basis Toyota wi provide a
| 2009 | OW-200rsW.20! 4.0qt 5,000%months | that was performed prior ta Nat Efigibte for ZE7 — Customer rental vehicte Iree of charge ame the repair can be performed. i
—— 2008 | OW-20 or 5W-20| 45 at | 5,000/%monns the oil consumption test Pay for Engine Damage Repairs | ee
aon 2009 | OW-20 or SW-20| 4 5qi | 5.0006 months eianelthvner FAQon Ta |

“poddns JnoA Joy noA yueUL

‘aIN|Ny JESU Bu} Ul JaBeUeLW adlAas diysuajeap

JNOA 0} JUAaS Aq |IIM apING siyj jo saidos pyey payeuwe ‘sauinbu! s@Wojsno 0} puodsai 0} Hy pepiaoid
Ajsnoinaid ayy yim Buoje apin6 siyj maiaes aseajy ‘apinB aouaiayes padojaaap Ajmau e payoeye aaey am
peounouue si (asey, sede.) z aseyg jun Guljpuey Jauiojsno YM jsISSe 0} JApsO Ul] ‘PawoLed aq ues suedal
uaym Bury ay} pue wiesGoid siy} 0) payejes savinbul Jawoysno anlaca Aew nod ayedioque am ‘awyuesw ayy uy
"paounouue si 437 wesbosg juawaoueyUg AjueueA, Jo Zz aseud (nun Jedas auinbas YoIym SajolyaA JO) SuequuNu
Hed }1y asay} Guiseajas aq jou jI|M e}OAO] ‘ssaquunu ped yy Mau apnjoUl SUOISIAa! SAY! “(PZ00-AS-S pue

L L-P600-GS-L) wesGoud siuj ul papnjou! sujaljing savas jeuYyDa| By} 0} SUOISIA[ paseajal AjjUa.a1 eJOAO]

xe @PiNg Guljpuepy aouasajoy sawojsnyg pue snjels yed,,,
232 — weiBolg Juawaoueyug Ajueues,

UOISIAIg Hoddns jonpag wool
siajeeg eB}OAO) IV OL

BleAA Gog :Ag paaoiddy

GLOZ 'S YEW

soueldwor Aweny ‘yoddng eorues pue AyenD jonpoly
SODIAISS JOWOISND eJOAOL SWL / UOSJa}Eg SIUUOT