CP TOYOTA

wil be adv

Toyola is prepanng a Warranty Enhancement Program to extend warranly coverage
lo address customer complainia of Excessive Engine Ol Consumption on certain
vetucies equipped with 2AZ Engine.

This Warranty Enhancement Program is being launched in two phases due to
curfeni part producton capacity Emitabons. The first owner notification latter will
advise customers thal they may seek reimbursement consideraton for orevious
fepar costs rejated to excessive engine oi] consumption. The letter will also inform
customers that Toyota is unable to support pait replacement for Engne Ou

CG Hon al this time. Acditionaly,

thet vehicle tas excessive engine oil consumption, they can contact en suthonzed
Toyota dealer to have the engme of consumption teat performed to determine if
they will be eligrtle for future part replacement once eufficent parts are availsble.

d that if they believe

has not been_an oll consumption test performed.

Appheataldy

¥.
| (5 the Ou Level in the Vehicle Low Indicating Damage ts

Caused by Loss of Od?

i— Ho

under ihe terms of this Warranty Enhancement Program.

« The Primary Coverage offers warranty enhancement until October 34.
2016, regardiess of migage

» Afer ithe Paimary Coverage penod ands, the Secondary Coverage is
apnlicable for 10 years from the date of first use or 150,000 miles,
whichever occurs first.

Year OW Type . | Oil Change interval
Z007 | OW-20 or SW20 | 45 q_| 5.000% months
Camry 2008 | OW-20 or 5W-20 | 45qt_ |” 5.000/6 months _|
2009 [OW-20 or SW-20 4.5qt | 5.0004 montns
oe 2007 | OW-20 or SW-20| 4 S5qt | 5.00043 months
2008 | GW-20 or 5W-20} 45qt | 5.000% months
Camry Hybnd 2009 | OW-20 or 5W-20) 4.5 qt §,000/6 months
"2010 [GW-20 0 5W.20/ 45qt | 6.000% months
2011 [ow-20 or 5W20] 45 qt [5.000 monins
Camry Sotara | (200? _[aW-20 or 5W-20| 45qt | 5.000% monins
2008 _[OW-20 or 5W-20| 4Sqt_| 5.000% months
Corotia 2009 | OW-200r5W-20| 4.0qt | 8.0006 monins
Coraila Matnx 2003 [OW-20 or SW-20| 4.0 at 5.0006 months _ |
2006 | OW-200r SW-20 [45 qt S000% months |
Rava 2007 [OW-20 or 5W-20] 4.5qt [8.0004 months
-_ 2008 [OW-200r5W-20| 4Sqt | 5.0004 months
a 2007 | OW-20 or 5W-20 | 40ql | 5.0006 months __|
Son tC 2008 [OW-20 or SW-20 | 40 ql | 5.0008 months
__ 2009 | OW-20 or SW-20[ 401 5,000 months
samt 2006 [OW-20 0 5W-20[ 45qt | 5.000% months
2008 |OW-20ersW.20] 45qt_ | 5.000% months

ieee )

[ Phase Le. entative/Scheaule Mi Did the Customer Add Ou
1 Ralmbursement Only net: aa Yes 10 the Vehicle afer
Part Replacement for Excassive Engine OW eee
2 art Repl cere! or Excessive Engine Late Spring, 2015 =
No
— ¥.
inspecd the Engine tor Sources of External Od Leaks thal
| Caused Loss of Od (ten iestola|
This Warranty Enhancement Program provides a Pamary and Secondary 9
extension to the vehicle's “New Vehicle Limited Warranty” for part replacement |
related to Excessive Engine Od Consumpton. If tha condition is venfied, necessary No Leak Found
parts will be replaced in accordance with the appkcabla Technical Sernce Bulletin +

Can the Veticte be Repawed so the Consumption Tes! can be
Pestormed? (Ex: Rod Beanng Replacement}

——va—|

+

Ss the Service Consulant thy |
fevewing past repair amers)
of the cusiorher able lo
conten that Ihe last od change
was within the earher of the
tecomenenied od change
interval. i@ , 5.000 miles of 6
months?

Peroim ZET Warranty |
Enhancement Program
Repaw Contactregional |
representative fot cum |
handing of addtional labor
and parts related to {he repar
thal was performed pitor 10
the od consumption tes! |

Pertorm ZE7 Warrenty

Enhancement Program Repaw.

Not Ebgible lor ZE7 - Customer
Bay lot Engine Damage Repass

Service Consultant Reference Guide - Warranty Enhancement Program ZE7 — Engine Oil Consumption

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Hole” Aguehina! FAG information can be found in the Dealer and Qwyer FAQ on TIS.

CPTOYOTA

had the ol consumption tedl ntated. however when | returned to lhe dealer |
was out of Ihe specified rai can! have ancther test perlormed?
Another of consumption teal can be requested after 5,000 miles or 6 months has

of fhe test woud be your responsibility
Do | need to retum to the sarhe dealership to have the results of the consumption
test confined?
Yes, we ask thal you retum (tthe same dealership fo have the second portion of
your test competed.
My vehicle faded (he od conalampiion tesl, when can it ba reggae?
The parts for the Warranty Enhancement repair are not yet available, you wil
recenve 8 second nolifcaton when parts become avadable and the necessary work
can be performed. in the iting since your vehicle is consuming od, please be
sure to check Ihe of level ona regutar bass as recommended in your vehicie’s
Owner's Manual and top off ie vehicie as necessary. If engate damage occurs
while you are awaiting the for (he Warranty Enhancement reper because the
engine odin your vehicle wall depleted. the engine damage will not be covered iy
Toyoéa,
tf my vehicle has been confirmed lo exhibit excessive oil consumpton, wil | be
rembursed for the oil ! have }o add unt the repair can be performed under the
paris replacement portion of fhe Warranty Enhancement program?
Yes, if your vehicie bas been confined fo exhib? excessive of consumption and
you are awaiting parts, please fofow the reimbursement insivuctions in the owner
fetter for cil added to the wehlcle uni the repair is performed
damage and requires repair before | can have (he
test performed. Will Toyota cfver the cost?

Repa¥ coverage -oreoaiea abe is dependent on the result of the dealer

Performed engine aif mon fest, Ai this time it has not been determined

your vehicies engine damaged is a result of excessive engine ad consumpton. if

your yehicis can be repaired so the engine oi consumption fast can be performed.
you will be asked fo cover tie cost of the repair, Fallowmg the repair, fhe dealer i
wil inttate the engine oil conpumpiet fest. ifitis determined your vehicte has f
excessive engine oi! eee the Warranty Enhancement Program repair wil |
Oe perfonned af no charge td you. Additionally the cost you incurred to repair the
vehicie 80 Ihe test could be WH be reimbursable

Can | have a rental vehicle the repar can be performed?

A confirmed diagnosis of en drcessive of consumption issue by a dealer does not
pose any safety concerns. Thernfore, you may continue fo drive your vehicle und
the engine od cansumpion imum can be addressed. Pease be sure to check Ihe

of fevel frequently as mecamepended in your vehicte's Owner's Manual and add
engine of a3 needed

Are there any apecal crac when I can have a rental venice?

Toyota reserves the use of vehicies for customer who drive extensive

distance in a short period oftme or vehictes that have severe engine oil
consumption condibon wittcir woudd require immediale repair. Ail rental

consiverations are to be mgwed by @ regional representative por to
authorization. If approved, or} a limited case by case basis Toyota wil provide a
rental vehicle free of charge the repair can be performed.