TOYOTA

Toyota Motor Sales, U.S.A., Inc.
1900] South Western Avenue
Torrance, CA 90501

(310) 4684000

To: All Toyota Dealer Principals, Service Manager, and Parts Managers (located in AK, AL, AR, AZ,
CA, CO, FL, GA, HI, 1A, 1D, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,
TX, UT, WA, and WY)

Subject: Limited Service Campaign (LSC) ESD
2005 through 2008 Model Year Tacoma Vehicles
Frame Inspection

In 2014, Toyota announced and rolled out a Limited Service Campaign (LSC E0D) for certain 2005-2008 model
year Toyota Tacoma vehicles currently registered in specific cold climate areas with high road salt usage (Cold
Climate States). Toyota is now announcing LSC ESD to also support owners of vehicles that are not registered
in Cold Climate States but believe their vehicle has been operated in cold climate regions where high road salt is
frequently used and/or customers with concerns that their vehicle’s frame has more-than-normal corrosion.

LSC ESD covers vehicles currently registered in the following states: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA,
ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY.

Condition

e Toyota has received reports that certain 2005 through 2008 model year Tacoma vehicles operated in
specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s
frame.

e This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment. :

| 2

Limited Service Campaign (LSC) Remed

If a customer believes his/her vehicle has been operated in cold climate regions of the United States where high
road salt is frequently used and/or a customer is concerned that their vehicle’s frame has more-than-normal
corrosion. dealerships are requested to inspect the vehicles frame for excessive corrosion. Based upon the
results of the inspection, dealerships are requested to do one of the following at no charge to the vehicle owner:
« Ifthe vehicle's frame passes Toyota's inspection, no further action is required.

« — If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner.
Customers will have until March 31, 2016, to have the inspection of the vehicle's frame. if before the
March 31, 2016, expiration date, an authorized Toyota dealer confirms that the vehicle's frame has
@ significant rust perforation, the appropriate repairs must be completed within three months of the

inspection date“. Please schedule all inspections weil in advance of the March 31, 2016, expiration
date to ensure that your dealership has sufficient time to complete this Limited Service Campaign.

“Bue to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the

frames and associated parts.

1. Owner Notification
The owner notification will commence in early April, 2015, approximately one week after the Dealer Letter.

2. Dealer/Owner Lists
Summary Reports containing the number of covered vehicles in your dealership’s Primary Marketing Area

(PMA) have been enclosed in the dealer package, Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.

3. Vehicle Coverage
There are approximately 500,550 Tacoma (certain 2005 — 2008 model years) vehicles covered by LSC
ESD. The vehicles covered by this campaign were produced from mid-September 2004 — May 2008.

Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS.

4. Remedy Procedure
The Supplemental Frame Replacement T! contains the frame inspection criteria and the procedure for
replacing the frame, if needed, based on Toyota's inspection criteria.

. » Verify vehicle eligibility by confirming through TIS prior to performing the inspection/repair.
Gi » Dealers that conduct LSC ESD on vehicles not covered under this program will not receive
7 reimbursement.

5. Parts Ordering

Parts Availability

The frame is not stocked at the Toyota parts distribution centers, but are built to order from the supplier
and dropped shipped to the dealership. Lead time for these frames can vary based on demand and
dealership geographical location. Please take this into consideration and schedule customer frame
replacement appointments when ail frame replacement parts have arrived at the dealership.

Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, 1D, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,

& Only vehicles currently registered in the “Warm Weather States” are covered under LSC ESD (LSC expiration date July 31, 20715)
‘ TX, UT, WA, and WY
[3

(Parts Ordering instructions CONTINUED...)

Parts Lookup Website:

To assist dealers in determining the correct part number(s) to order, the 2005 to 2008 Tacoma parts
lookup table has been added to the existing parts lookup website. Parts will be looked up by vehicle VIN.
Please go to http://toyota-frame-parts-lookup.imagespm.info select the appropriate campaign/vehicle,
enter the VIN, and the correct part numbers to order will be displayed. The website is for part(s)
application reference only and won't order the parts, confirm campaign completion status, or
confirm campaign applicability.

Note: This site has been available for previous frame campaigns, but now the 2005 to 2008 Tacoma
database has been activated for your dealer. If this is your dealerships first time logging in you will
need to enter your dealer code and the default password; XXXXX. Upon logging in the website will
ask for you to reset the password and provide an email address.

Ordering Process Requirement:

Due to the number of parts required for the frame replacement repair, ALL ancillary parts and the
frame for each vehicle must be ordered on 1 order reference number. This process is required and
is not optional. Certain ancillary parts in tight supply have been placed on MAC and will only be
released once shipment of the frame is confirmed. This shipment confirmation is based on the
order reference number, so the ancillary parts order reference and the frame order reference must
match in order for your parts to be released.

The parts will need to be ordered through the Dealer Daily Parts System.

6. Tools and Equipment
Please refer to TIS for the Technical Instructions containing a list of tools and equipment.

* Frame Inspection/Replacement Technical Instruction

7. Warranty Processor Instructions

Verify Vehicle Eligibility:
Check TIS Vehicle Inquiry System

No ®» No further action required

Yes
¥.

Perform the Pre-Hoist Visual Inspection

Inspect the Frame as Qutlined in the TI.

Was perforation 10mm or Jarger found in the green area specified

below?

Yes

¥

| Pyoceedwih Frame = |
| Replacement as outlined in the
No Ti.

¥
| Campaign Complete, Return Vehicle to Customer i

Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,

oe) Only vehicles currently registered in the “Warm Weather States” are covered under LSC ESD (LSC expiration date July 31, 2015)
“TX, UT, WA, and WY
(Warranty Processor Instructions CONTINUED . .. )

Operation Codes:

Op. Code Description Flat Rate Hour
3607G1 Frame Inspected — No Significant Perforation Found* 0.6 hr/vehicle
3607GC 2WD Frame Replacement by Dealer 38.8 hr/vehicle |
3607GD 4WD Frame Replacement by Dealer 40.4 hr/vehicle
3607GE 2WD Frame Replacement by Outside Shop 0.6 hr/vehicle
3607GU 4WD Frame Replacement by Outside Shop 0.6 hr/vehicle

* Based upon Toyota's inspection criteria
e The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Allowable Sublet for Limited Service Campaign ESD

e Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be
claimed under sublet type ‘YF’ using the following formula:

Description Sublet Amounts
Op. Code 3607GE (2WD) = Maximum 38.2 hours X Outside Repair Shop Rate
Op. Code 3607GU (4WD) = Maximum 39.8 hours X Outside Repair Shop Rate

e Amaximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Codes ESDO003 and ESD004.

« Rental Vehicles:

oe Description Sublet Amounts ae DSPM Authorization
3607GF | Vehicle Rental 1-30 Days Follow the Toyota RT Not Required
. Transportation Assistance
Vehicle Rental 31-60* Days :
3607GG (For frame replacement) ice Nae RT Required

**Rental car for frame replacement is up to 7 days under sublet type RT. tf frame replacement is delayed
due to parts availability, additional time, up to a total of 30 days, may be claimed. Additional time, up to a
total of 60 days, may be claimed onfy with DSPM advance written authorization.

(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual)

8. Customer Handling
Please consider this campaign an opportunity to assure customers that Toyota is focused on their
satisfaction. Customers who receive the owner notification may contact your dealership with questions
regarding the letter and/or campaign remedy. Please welcome them to your dealership and answer any
questions that they may have. A Q&A is provided to assure a consistent message is communicated.
e Customers with additional questions or concerns should be instructed to please contact the Toyota
Customer Experience Center (1-888-270-9371).
¢ If acustomer has previously paid for repairs of their Tacoma frame for this specific condition during
the applicable period, please contact the Toyota Customer Assistance Center at 1-888-270-9371.
3. Media Contacts
For News media inquiries only: Due to the nature of this LSC, it is imperative that all media contacts (local
and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy
Knight (310) 468-2170, in Toyota Corporate Communications. (Please do not provide these numbers to
customers or call if you are a dealer associate. Please provide these contacts to media associates only.)

As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Limited Service Campaign.

Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A, INC.

Warm Climate States: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN,

@ Only vehicles currently registered in the “Warm Weather Stafes” are covered under LSC ESD (LSC expiration date July 31, 2015)
‘ TX, UT, WA, and WY