3/19/2015 Update: Operation Code Added
To:

All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject:

Limited Service Campaign (LSC) E03
Certain 2012 – 2014 Model Year Camry Vehicles
Software Update for U760E Torque Converter Shudder

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on certain 2012 – 2014 Model Year Camry vehicles. This LSC will cover approximately
795,000 vehicles.
Background
The subject vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder
may be observed while driving under light throttle conditions between approximately 25 – 50 mph.
Toyota has developed new Engine Control software logic to help prevent this condition from occurring.
Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to perform a software update at NO CHARGE to the vehicle’s
owner.
This LSC will be available until October 31, 2017, and will only be available at an authorized Toyota Dealer.
1. Owner Notification Mailing Date
The owner notification will commence in mid-October, 2014, approximately 1 week after the dealer
notification.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the
owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 795,000 Camry (Certain 2012 - 2014 MY) vehicles covered by this LSC.
Please note that not all vehicles in the VIN range are covered by this LSC. If you are contacted by an
owner who has not yet received the notification, please verify coverage by confirming through TIS.
Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:
• The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by
confirming through TIS prior to performing repairs.)
5. Parts Ordering
Replacement parts are not required for this LSC.

Limited Service Campaign E03 - D - Page |2

6. Remedy Procedures
Please refer to TIS for Technical Instructions. Technicians will need to utilize Techstream to perform the
software update for this LSC.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
7. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently
hold at least one of the following certification levels:
•
•
•
•

Certified any specialty
Expert any specialty
Master
Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.
8. Warranty Reimbursement Procedure
Certain 2012 – 2014 Model Year Camry Vehicles

Verify Vehicle Eligibility
1. Check the VIN range
2. Check the TIS Vehicle Inquiry
System

Not Involved

No further action required

Involved

Perform Software Update

Campaign completed, return
vehicle to the customer

LSC
E03
•

Op. Code

Description

Flat Rate

AGGA2A

Check Calibration ID and Perform Software Update

0.6 hr/vehicle

AGGA2B

Check Calibration ID – Update Already Present

0.3 hr/vehicle

The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

Limited Service Campaign E03 - D - Page |3

9. Campaign Designation Decoder

E

0

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

A
Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
th
A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010
nd
C1B = Launched in 2012, Interim Phase, 2
Campaign Launched in 2012
st
E0A = Launched in 2014, Remedy Phase, 1 Campaign Launched in 2013

10. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
12. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Limited Service Campaign E03
Certain 2012-2014 MY Camry Vehicles
Software Update for U760E Torque Converter Shudder

Customer Frequently Asked Questions
Published Early October, 2014
Q1:
A1:

What is the condition?
The subject vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This
shudder may be observed while driving under light throttle conditions between approximately 25 – 50
mph.
Toyota has developed new Engine Control software logic to help prevent this condition from occurring.

Q2:
A2:

Q1a:
A1a:

What is Torque Converter Flex Lock Up?
Torque converter flex lock up is used to partially lock the torque converter under light throttle
driving conditions to improve fuel economy.

Q1b:
A1b:

What is a Torque Converter?
The torque converter is a part that links the engine and transmission and uses transmission
fluid to transfer power.

What is Toyota going to do?
Owners of vehicles covered by this LSC will receive a notification letter by first class mail starting in
Mid-October, 2014.
Any authorized Toyota dealer will update the Engine Control software at NO CHARGE to the vehicle
owner. Please see your local authorized Toyota dealer for additional details.

Q3:
A3:

Q2a:
A2a:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles
(DMV) to receive registration or title information based upon the DMV records. Please make
sure your registration or title information is correct.

Q2b:
A2b:

Do I need my owner letter to have the remedy performed?
No, you do not need an owner letter to have this LSC completed; however, to assist the dealer
in confirming vehicle eligibility, we request that you present the owner notification at the time of
your service appointment.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 795,000 Certain (2012-2014MY) Camry vehicles covered by this Limited
Service Campaign in the U.S.
Model Name
Camry

Q4:
A4:

Model Year
Certain 2012-2014

Production Period
Late July, 2011 through Mid-January, 2014

Q3a:
A3a:

Are there any other Toyota or Lexus vehicles covered?
No, this condition only affects 2012-2014 MY Camry vehicles.

Q3b:
A3b:

Why are other vehicles with the U760e transmission not covered by this LSC?
Other vehicles utilizing the U760e transmission have different software logic.

When will this Limited Service Campaign Expire?
This Limited Service Campaign will be available until October 31, 2017.

Q5:
A5:

How long will the repair take?
The software update will take approximately 45 minutes. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

Q6:
A6:

What if you have previously paid for repairs to your vehicle for this specific condition?
Owners who have previously paid for repairs to address this specific condition should refer to the
owner letter for instructions regarding reimbursement consideration.
Please note the dealer will need to perform this LSC before reimbursement consideration requests
can be processed.

Q7:
A7:

What if an owner has additional questions?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.

Certain 2012 – 2014 Model Year Camry Vehicles
Software Update for U760E Torque Converter Shudder
LIMITED TIME OFFER
[VIN]
Dear Toyota Camry Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts
to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your
vehicle.
What is the condition?

E
L

The subject vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder
may be observed while driving under light throttle conditions between approximately 25 – 50 mph.
Toyota has developed new engine control software logic to help prevent this condition from occurring.
What is included in the Limited Service Campaign?

Before you are inconvenienced by this condition, any authorized Toyota will perform the software update at
NO CHARGE to you for a limited time. This Limited Service Campaign will remain available until
October 31, 2017, and will only be available at an authorized Toyota dealer.

P
M

This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner’s Manual Supplement or Owner’s Warranty Information booklet. For additional
information, please refer to the booklet.
How do you take advantage of this Limited Service Campaign?

Please contact your authorized Toyota dealer to make an appointment to have the software update performed
before October 31, 2017. The software update will take approximately 45 minutes. However, depending upon
the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

A
S

If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present
this notice at the time of your service appointment.
What if you have other questions?
•
•

•

Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the software update.
If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to
input the new information.
If you require further assistance, you may contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific
Standard Time.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509
Please note that the dealer must complete the Limited Service Campaign remedy before reimbursement
consideration requests can be processed.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, USA, INC.

A
S

P
M

E
L