March 12, 2015
Subject:

Limited Service Campaign (LSC) FLA
Certain 2013 Model Year GS 350 and GS 450h Vehicles
Front Passenger Supplemental Restraint System

Dear Dealer Principal:
In our continuing efforts to ensure the best in customer satisfaction, Lexus is launching a Limited Service Campaign (LSC) for
certain 2013 model year GS 350 and GS 450h vehicles.
Background
The front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control
the operation of supplemental restraint systems (SRS), including the front passenger airbag. The sensors classify the weight of
the occupant and activate or deactivate the front passenger airbag accordingly. Additionally, the sensors are used to detect
certain vehicle collisions. Due to the current collision detection thresholds, the system may interpret certain occupant seating
usages or road conditions as a rear collision and illuminate the Airbag Warning light and “AIR BAG OFF” indicator, disabling
the front passenger air bag.
Additional information may be found in the attached Lexus Q&A and customer notification letter.
Limited Service Campaign (LSC) Remedy
Authorized Lexus dealers are requested to replace the front passenger Lower Seat Frame Assembly. Additionally,
depending on vehicle production date, in some cases dealers will also replace the Occupant Classification System ECU..
This LSC will be available until December 31, 2017 and will only be available at an authorized Lexus dealer.
Owner Notification Dates
The owner notification will begin in mid-March, 2015, approximately one week after the dealer notification.

Lexus makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
LSC extension announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
Please note that only owners of covered vehicles will be notified. If your dealership is contacted by owners who have not yet
received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform
the repair as outlined in the Technical Instructions found on TIS.
Used Vehicles in Dealership Inventory (In-stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers conduct the LSC remedy on any used vehicles currently in
dealer inventory that are covered by this LSC prior to customer delivery.

Number and Identification of Affected Vehicles
There are approximately 24,400 vehicles covered by this Limited Service Campaign.
Model
GS 350
GS 450h

Model Year
2013
2013

Production Period
Mid-July, 2011 through Mid-October, 2012
Early October, 2011 through early October, 2012

Number of Vehicles (Approximate)
23,500
900

Parts Availability and Ordering
Orders can be placed through the dealership’s facing PDC. The parts have been placed on DDMAX and will be
systematically released based on dealer ordering criteria. Lexus reminds dealers not to order parts without checking part
requirement by vehicle in the website below.
The parts necessary to complete this LSC vary by model and model production dates, please log in to the following website
and populate the VIN you are currently servicing for the appropriate remedy and necessary parts.
http://lexus-ocs.imagespm.info/
Default Password: xxxxx
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership associates involved in the recall process
are required to successfully complete E-Learning course LSC13A. To ensure that all vehicles have the repair performed
correctly, technicians performing this LSC repair are required to currently hold at least one of the following certification levels:



Senior or Master Technician with L652 completion
Senior or Master Diagnostic Specialist

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this LSC repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important
to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform
this repair at all times.
Remedy Procedures
Please refer to TIS for technical instructions.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.

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Warranty Reimbursement Procedures
2013 Model Year GS350 and GS450h Vehicles

The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as
outlined in the full technical instructions to confirm the campaign is completed correctly.
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

Not Covered

No further action required.

Yes

Replace Front Passenger Lower Seat
Frame Assembly and replace
Occupant Detection ECU

Covered
Check Website to confirm if the
vehicle needs the ECU replaced
based on VIN
No
Replace the Front Passenger Lower
Seat Frame Assembly

Campaign complete, return the vehicle
to the customer.

Dealers are required to submit LSC claims using the information described below.
LSC

Model

FLA

GS350
and
GS450h

Seat Configuration
10 Way w/o Climate
Control
10 Way With Climate
Control Seat
18 Way Luxury Seat

Op. Code

Description

Labor Hours*

AGGE5L

Replace the Front Passenger Lower
Seat Frame Assembly and Perform
OCS initialization(If necessary also
replace the OCS ECU)

3.3 hr/vehicle

AGGE5M
AGGE5N

3.5 hr/vehicle
3.6 hr/vehicle

*NOTE: The flat rate time includes 0.1 hour for campaign administrative cost per unit for the dealership.
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this LSC. Additionally, one day of rental vehicle
expense (to a maximum of $45) or the cost of pick-up and delivery of the customer’s car may be claimed if required and
subject to the guidelines published in the Special Service Campaign and Limited Service Campaign General Procedures
document on TIS.

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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to
customers. Please provide this contact to only media associates.)
Customer Handling
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has any further
questions they are requested to contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.
Thank you for your on-going support.
Lexus, a Division of Toyota Motor Sales, USA, Inc.
Attachment
CC:

Customer Satisfaction Manager
General Manager
Parts Manager
Pre-owned Manager
Service Manager
Warranty Administrator

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