TOYOTA

PRODUCT SUPPORT DIVISION __ ttte-lsas

Date: 03/19/2015
_X_ Action
_X_ Retain
__ Information

INTEROFFICE MEMORANDUM

To: All Toyota Region Genegal Managers/Vice Presidents
From: Bob Waltz, Mee
Group Vice? residedt; Product Quality and Service Support

Subject: Limited Service Campaign (LSC) ESD
2005 through 2008 Model Year Tacoma Vehicles
Frame Inspection

In 2014, Toyota announced and rolled out a Limited Service Campaign (LSC EOD) for certain 2005-2008 model
year Toyota Tacoma vehicles currently registered in specific cold climate areas with high road salt usage (Cold
Climate States). Toyota is now announcing LSC ESD to also support owners of vehicles that are not registered
in Cold Climate States but believe their vehicle has been operated in cold climate regions where high road salt is
frequently used and/or customers with concerns that their vehicle’s frame has more-than-normal corrosion.

LSC ESD covers vehicles currently registered in the following states: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA,
ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, WY & the United States’
Territories.

“Cold Climate States. CT, DE, IL, IN, KY, MA, MD, ME, Mi, MN, NH, NJ. NY, OH PA, RL VA, VT, WL WY, & the Distinct of Columbia (D.C)

Background
e Toyota has received reports that certain 2005 through 2008 model year Tacoma vehicles operated in

specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s
frame. ; oe

« This condition is unrelated to, and separate from, normal surface #
rust which is commonly found on metallic surfaces after some
years of usage and/or exposure to the environment.

Limited Service Campaign (LSC) Remedy

If a customer believes his/her vehicle has been or will be operated in “HOS Mae
cold climate regions of the United States where high road salt is ; -
frequently used and/or a customer is concerned that their vehicle's
frame has more-than-normal corrosion, dealerships are requested to inspect the vehicles frame for excessive
corrosion. Based upon the results of the inspection dealership are requested to do one of the following at no
charge to the vehicle owner:

» Ifthe vehicle's frame passes Toyota's inspection, no further action is required.
« If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner.

—Customers-will have-until. March-31,-2016,-to-have-the-inspection-ofthe-vehicie's- frame—if- before the
March 31, 2016, expiration date an authorized Toyota dealer confirms that the vehicle’s frame has
& significant rust perforation, the appropriate repairs must be completed within three months of the

inspection daie**. Please schedule all inspections well in advance of the March 31, 2016, expiration
date to ensure that your dealership has sufficient time to complete this Limited Service Campaign.

**Due to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts.
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Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers in mid-March 2015.

Owner Notification Mailing Date
The owner notification will commence in early April, 2015, approximately one week after the Dealer Letter.

Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS
prior to performing repairs. Dealers should perform the inspection, and if applicable repair, as outlined in
the Technical Instructions found on TIS.

Number and Identification of Covered Vehicles

There are approximately 500,550 Tacoma (certain 2005 - 2008 model years) vehicles covered by LSC ESD.
The vehicles covered by this campaign were produced from mid-September 2004 — May 2008.

. Parts and Material Ordering

Please refer to the Dealer Letter for additional information.

Region/District Summary Reports

We have enclosed the foliowing LSC ESD Summary Reports in the Region/Private Distributor (PD) Service
Manager/Customer Service Operations Manager/Director of Service package:

« Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC.

« A District Summary Report that indicates the number of covered vehicles per dealership in each district
for this LSC.

The attached Dealer Notification Letter contains additional details.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.

Thank you for your cooperation.

Enclosures

cc:

Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers

Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers

All NAPC General Managers

All TMS Sales Administration Managers

All TMS Product Quality & Service Support Managers

All Field Product Engineers