March 11, 2015
To:

General Managers

From:

Don Fordiani, National Field and Dealer Operations Manager

Subject:

Limited Service Campaign (LSC) FLA
Certain 2013 Model Year GS 350 and GS 450h Vehicles
Front Passenger Supplemental Restraint System

In our continuing efforts to ensure the best in customer satisfaction, Lexus is launching a Limited Service Campaign (LSC) for
certain 2013 model year GS 350 and GS 450h vehicles.
Background
The front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control
the operation of supplemental restraint systems (SRS), including the front passenger airbag. The sensors classify the weight of
the occupant and activate or deactivate the front passenger airbag accordingly. Additionally, the sensors are used to detect
certain vehicle collisions. Due to the current collision detection thresholds, the system may interpret certain occupant seating
usages or road conditions as a rear collision and illuminate the Airbag Warning light and “AIR BAG OFF” indicator, disabling
the front passenger air bag.
Additional information may be found in the attached dealer letter, Lexus Q&A and customer notification letter.
Limited Service Campaign (LSC) Remedy
Authorized Lexus dealers are requested to replace the front passenger Lower Seat Frame Assembly. Lexus dealers will
perform the repair at NO COST to vehicle owners.
This LSC will be available until December 31, 2017 and will only be available at an authorized Lexus dealer.
Dealer and Owner Notification Dates
Lexus dealers will be notified vie e-mail on Thursday, March 12, 2015.
The owner notification will begin in mid-March, 2015, approximately one week after the dealer notification.

Lexus makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealerships receives a notice for a vehicle that was sold prior to the
LSC extension announcement, it is their responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of covered vehicles will be notified. If your dealerships are contacted by owners who have not
yet received a notification, please remind your dealers to verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Number and Identification of Affected Vehicles
There are approximately 24,400 vehicles covered by this Limited Service Campaign.
Model
GS 350
GS 450h

Model Year
2013
2013

Production Period
Mid-July, 2011 through Mid-October, 2012
Early October, 2011 through early October, 2012

Number of Vehicles (Approximate)
23,500
900

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to
customers. Please provide this contact to only media associates.)
Customer Handling
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has any further
questions they are requested to contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.
Thank you for your on-going support.
Attachment
CC:

Assistant Area General Managers
Customer Satisfaction Managers District Technical Managers
Customer Services Field Managers Field Product Engineers
Customer Services Operations Managers Vehicle Field Sales Managers
District Service and Parts Managers
District Technical Managers
Field Product Engineers
Pre-Owned Managers
Vehicle Field Sales Managers

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