January 27, 2016

Subject Safety Recall GLA (G2A) - dnierim Notice
Certain 2016 RX 350 and RX 450h Vehicles

Driver's Knee Airbag Replacement

On January 27, 2016, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration informing the agency of our intent to conduct a voluntary Salety Recall on certain 2016 Model Year RX

350 and RX 450h vehicles ;

Condition

The subject vehicles are equipped with a driver's knee airbag assembly that may not have been properly manufactured.
This could affect the performance of the airbag and increase the risk of injury in a crash.

Interim Phase
Lexus is currently preparing the remedy, Once preparations are complete, Lexus will send an owner notification letter by
first class mail to owners of vehicles involved in this Safety Recall.

Lexus currently anticipates the remedy will be available in early-February, 2016. The remedy will consist of an inspection
of the driver's knee airbag to determine if it is included in this campaign. If so, the driver's knee airbag assembly will be
replaced. Additional details will be provided as they become available

Covered Vehicles
There are approximately 5,000 2016 model year RX 350 and RX 450h vehicles covered by this Safety Recall.
Model Name Model Year Production Period UIO
RX 350 Certain 2016 W/t7/2015 - 12/23/2015 4,264
RX 450h Certain 2016 N/AI7/2015 - 12/23/2015 801

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet
received a notification, please verily elgibilty by confirming through TIS prior to performing repairs

New Vehicles in Dealership Inventory

There are approximately 974 vehicles in new dealer inventory.

Under Title 49, Section 30112(a) of the United States Code, a dealer cannot sell, offer for sale, or
introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that
the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard. In addition, 49
Code of Federal Regulations §577.13 requires us to provide the following advisory: It is a violation of
Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved
vehicles are identified and not delivered prior to performing the remedy.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
Please reference the VIN list provided by your Area Office to identify new vehicles in dealer inventory involved in this
Safety Recall. Inside the vehicle's glove box are stickers containing the VIN. Apply one of these stickers to the hang tag

and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your
reference.

Hold For
Inspection

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Note: Dealerships can order Hang Tags from the Material Distribution Center (MDC).

Material Number Description Quantity Per Pack

Q0241-INSPT Inspection Mirror Hang Tag 25/pack

Pre-Owned Vehicles in Dealer Inventory

Lexus requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are covered by a Salety Recall
unless the defect has been remedied.

Also, as a reminder, Lexus L/Certified policy prohibits the certification of any vehicle with an outstanding Special Service
Campaign or Salety Recall. Thus, no aflected units should be sold or delivered as an L./Certilied vehicle until the Safety
Recall has been completed on that vehicle.

LCCS Vehicles

Lexus requests that dealers take any affected LCCS vehicle out of service until the remedy procedure is completed.

Also, to further assist dealers, a member of your Area Office will provide a list of VIN's that our records show to be in
your dealership's new vehicle, pre-owned vehicle or LCCS inventory.

Rental Vehicles

It a customer contacts your dealership and does not feel comfortable driving their vehicle, dealers may provide a rental
vehicle until the remedy can be performed on the vehicle. Details on claim filing will be provided with the remedy details.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts
must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this
number to customers. Please provide this contact to only media associates.)

Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or Safety

Recall remedy. Please welcome them to your dealership and answer any questions that they may have. A Q&A is
provided io assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Lexus Customer Assistance Center at

1-800-255-3987 Monday through Friday, 5.00 am to 6:00 pm, or Saturday 7:00 am to 4.00 pm Pacific Time.
Safety Recall GLA (Interim G2A) - /nterim Notice
Certain 2016 Model Year RX 350/45Ch Vehicles

Driver's Knee Airbag Replacement

Frequently Asked Questions
Published Wednesday, January 27, 2016

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What is the conalition?
The subject vehicles are equipped with a driver's knee airbag assembly that may not have been properly manufactured. This could
aflect the performance ol the airbag and increase the risk of injury in a crash.

Qie:; — Are there any warnings that this condition exists?
Ala: No. There are no warnings that this condition exists. However, the condition does not cause the airbag to activate
when it should not.

Qlb: ts this campaign related to any of the previously announced Takata airbag inflator campaigns?
Alb: No, the potential condition of the driver's knee airbag assembly in these certain 2016 model year RX 350/450h
vehicles /S NOT related to the Takata airbag inllator campaigns.

Ole: Are there concerns with other airbags in the vehicle?
Alc No, this condition only applies to the driver's knee airbag. Other airbags in the vehicle are not allected by this
condition.

What is Lexus going to do?
Lexus is currently preparing the remedy. Once preparations are complete, Lexus will send an owner notification letter by first
class mail to owners of vehicles involved in this Salety Recall

Q23: When does Lexus anticipate the remedy will be available?
AZa —_ Lexus currently anticipates the remedy to be available in early-February, 2016. Additional details will be provided as
they become available.

Q3a: When the remedy becomes available, what will the repair consist of
A3a_ The remedy will consist of an inspection of the driver's knee airbag to determine if it is included in this
campaign. |f so, the driver's knee airbag assembly will be replaced.

Which and how many vehicles are covered by this campaign?
There are approximately 5,000 vehicles covered by this Safety Recall

Model Name Model Year Production Period
RX 350 2016 1/17/2015 - 12/23/2015
RX 450h 2016 W17/2015 - 12/23/2015

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the US.?
A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.

What #1 do not feel comfortable driving my vehicle?
If you do not feel comfortable driving your vehicle, contact an authorized Lexus dealer. The dealer will provide a rental vehicle
until the remedy can be performed on your vehicle.

What if | have additional questions or concerns?
you have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800-255-3987
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time

Page lot!
© 2016 Lexus, A Divsion of Toyota Motor Sales, USA
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required! to implement this Safety Recall

Thank you for your cooperation.

Lexus, a Division of Toyota Motor Sales, USA, Inc.

Attachment

CC: Customer Satisfaction Manager
General Manager
Parts Manager
Sales Manager
Pre-owned Manager
Service Manager
Warranty Administrator