January 27, 2016

To Area General Managers
From: Chuck Yaeger - National Manager Fixed Operations
Subject Safety Recall GLA (G2A) - /nterim Notice

Certain 2016 RX 350 and RX 450h Vehicles

Driver's Knee Airbag Replacement

On January 27, 2016, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration informing the agency of our intent to conduct a voluntary Safety Recall on certain 2016 Model

Year RX 350 and RX 450h vehicles

Condition
The subject vehicles are equipped with a driver's knee airbag assembly that may not have been properly
manufactured This could aifect the performance of the airbag and increase the risk of injury in a crash.

Interim Phase
Lexus will advise dealers of the interim phase of this Safety Recall on January 27, 2016,

Lexus is currently preparing the remedy. Once preparations are complete, Lexus will send an owner
notification letter by first class mail to owners of vehicles involved in this Safety Recall.

Lexus currently anticipates the remedy will be available in early-February, 2016. The remedy will consist of an
inspection of the driver's knee airbag to determine if it is included in this campaign. If so, the driver's knee
airbag assembly will be replaced. Additional details will be provided as they become available.

Covered Vehicles
There are approximately 5,000 2016 model year RX 350 and RX 450h vehicles covered by this Salety

Recall.

Model Name Model Year Production Period UIO
RX 350 Certain 2016 1117/2015 - 12/23/2015 4264
RX 450h Certain 2016 1/17/2015 ~- 12/23/2015 801

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please remind dealers to verity eligibility by confirming through TIS prior to
performing repairs

New Vehicles in Dealership Inventory
There are approximately 974 vehicles in new dealer inventory.

Under Title 49, Section 30112(a) of the United States Code, a dealer cannot sell, offer for
sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle
when it is aware that the vehicle does not comply with an applicable Federal Motor
Vehicle Safety Standard. In addition, 49 Code of Federal Regulations §577.13 requires
us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease unti! the defect or noncompliance is
remedied.

Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to
ensure involved vehicles are identified and not delivered prior to performing the remedy.

Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock

Please share the relerence VIN list provided to your Area Offices to assist your dealers in identifying new
vehicles in dealer inventory involved in this Safety Recall. Dealers can use a VIN sticker inside the vehicle's
glove box to apply to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection
Reminder Hang Tag has been included for your reference

Hold’ For

F Inspection

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Note: Dealerships can order Hang Tags from the Material Distribution Center (MDC).

Material Number Description Quantity Per Pack

00241-INSPT Inspection Mirror Hang Taq 251 pack

Pre-Owned Vehicles in Dealer Inventory
Lexus requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are covered by a
Safety Recall unless the defect has been remedied.

Also, as a reminder, Lexus L/Certified policy prohibits the certification of any vehicle with an outstanding
Special Service Campaign or Salety Recall. Thus, no affected units should be sold or delivered as an
L/Certified vehicle until the Safety Recall has been completed on that vehicle.

LCCS Vehicles

Lexus requests that dealers take any aflected LCCS vehicle out of service until the remedy procedure is
completed
Also, to further assist your dealers, please provide the list of VIN's that our records show to be in dealerships’
new vehicle, pre-owned vehicle or LCCS inventory

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications
(Please do not provide this number to customers. Please provide this contact to only media associates )

Customer Contacts

Customers who receive the owner letter may contact your dealers with questions regarding this Safety
Recall. Please remind your dealers to welcome them and answer any questions that they may have A O&A
is provided to assure a consistent message is communicated

Customers with additional questions or concerns are asked to please contact the Lexus Customer
Assistance Center at 1-800-255-3987 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 700
am to 4:00 pm Pacific Time.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Safety Recall

Thank you lor your cooperation.

Attachment

Ce Assistant Area General Managers
Customer Satisfaction Managers
Customer Services Field Managers
Customer Services Operations Managers
District Service and Parts Managers
Field Technical Specialists
Field Product Engineers
Pre-Owned Managers
Vehicle Field Sales Managers