1-800-892-9650

Volkswagen Transportation
Damage Claims Department:

1-877-365-0343

Archway (formerly Resolve):

1-800-544-8021

Volkswagen Warranty

1-866-306-8447

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General Warranty Guidelines | Overview of New Vehicle Warranties

1

GENERAL WARRANTY GUIDELINES

1.1

OVERVIEW OF NEW VEHICLE WARRANTIES

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Page 14

OVERVIEW OF WARRANTIES MODEL YEAR 2006 – 2017

New Vehicle Limited
Warranty MY 2009 - 2017

MY 2009 - 2015
6-volt/12-volt
original
equipment
battery 2/24

3/361

New Vehicle Limited
Warranty MY 2006 - 2008

4/50

Powertrain Limited
Warranty MY 2011 - 2017

All models except Touareg 5/60

Powertrain Limited
Warranty MY 2006 - 2010

5/60

Hybrid System Limited
Warranty

Touareg 10/100

certain hybrid system parts 8/100

High-Voltage System
Limited Warranty (allelectric models only)

certain high-voltage system parts 5/60

high-voltage battery (defects in
material and workmanship and
net capacity loss below 70%)
8/100

Limited Warranty Against
Corrosion Perforation

MY 2006 – 2015: 12/unlimited2
MY 2016 - 2017: 12/120

Federal Emissions
Warranty (not applicable
for all-electric models)

certain
emission parts
2/24

California Emissions
Warranty (not applicable
for all-electric models)

any emission related part
3/50

Extension Warranties

certain emission parts 8/80

specific control devices
7/70

specific control
devices 8/1003

PZEV/
AT-PZEV
15/1504

--- various coverage ---

Parts and Accessories
Limited Warranty

1/12

1
3/36… 3 years or 36,000 mi, whichever occurs first
excludes Routan which is covered for 3/unlimited for all sheet metal panels and 5/100 for outer-body sheet metal panels
3
2009, 2010, 2012, 2013, 2014 Routan only
4
10/150 for High-Voltage batteries in AT-PZEV Hybrid models

2

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General Warranty Guidelines | Warranties at a Glance

1.2

WARRANTIES AT A GLANCE

1.2.1

NEW VEHICLE LIMITED WARRANTY

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Page 15

DURATION*
NEW VEHICLE LIMITED
WARRANTY

MODEL
YEAR

USA

2009 - 2017

USA

2006 - 2008

MODEL

YEARS

MILES

All models

3

36,000 mi**

All models

4

50,000 mi

*whichever occurs first
** MY 2009 – 2015 6-volt/12-volt original equipment battery covered 2 years/24,000 miles, whichever occurs
first

START OF WARRANTY PERIOD
As stated in 1.3 General Guidelines.
COVERAGE
Defects in material or workmanship, except as noted under exclusions.
WARRANTY OBLIGATION
Repair of the defect or replacement of defective parts.
EXCLUSIONS
 As stated in 1.4 General Exclusions from Coverage.
 MY 2009 – 2015: 6-volt/12-volt original equipment battery after 2 years or 24,000 miles, whichever
occurs first, see 3.8.1 Policy for 6-Volt/12-Volt Original Equipment Battery.
 Wheel alignment*, except for Touareg vehicles. Wheel alignment on all model year Touareg
vehicles will be allowed once between 1,000 miles and 6,000 miles in-service if supported by a
customer concern.
*Exception: Wheel alignment will be covered when required to correct a defect in manufacturer's
material or workmanship present at the time of delivery of the vehicle to the original purchaser or
the original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car"
on the date such vehicle is first placed in service.
 Tire balance* and the repair or replacement of tires. Tires are warranted by the tire manufacturer.
*Exception: Tire balance will be covered when required to correct a defect in manufacturer's
material or workmanship present at the time of delivery of the vehicle to the original purchaser or

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the original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car"
on the date such vehicle is first placed in service.
 Vehicle graphics, such as 3M Second Skin. Vehicle graphics are warranted by the graphics’
manufacturer.
 Unwired headphones (Routan). Unwired headphones are warranted by the headphone
manufacturer.
 The cost of parts and labor in performing scheduled maintenance described in the Owner's
Manual or the maintenance section of the Warranty and Maintenance booklet.
 Glass breakage, unless due to a defect in material or workmanship.
 Service adjustments not usually involving replacement of parts after 1 year or 12,000 miles,
whichever occurs first.
 Normal wear and exposure: Applies to various items such as paint, metal or plastic trim,
appearance and wear and tear items. Imperfections are normally apparent during or shortly after
delivery. Certain wear and tear components have limited coverage, see 1.2.1.1 Wear and Tear
Covered Components - NVLW.
For further information refer to Appendix: Warranty Statements.

1.2.1.1

WEAR AND TEAR COVERED COMPONENTS - NVLW
NVLW: The wear and tear components identified in tables 2013 – 2017 MY WEAR AND TEAR
COVERED COMPONENTS and 2007 – 2012 MY WEAR AND TEAR COVERED COMPONENTS, are
covered for wear and tear for 1 year or 12,000 miles, whichever occurs first, unless stated otherwise.
Listed wear and tear components are covered for defects in material or workmanship for the entire
NVLW period.

2013 – 2017 MY WEAR AND TEAR COVERED COMPONENTS
SERVICE
NUMBER

SERVICE
NUMBER

COMPONENT

COMPONENT

4623

rear brake shoes

4650

front brake discs

4636

front brake pads

4653

rear brake discs

4638

rear brake pads

9227

front wiper blade*

4646

rear brake drums

9243

rear wiper blade*

*covered for 6 months/6,000 miles, whichever occurs first

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Page 17

2007 – 2012 MY WEAR AND TEAR COVERED COMPONENTS
SERVICE
NUMBER

SERVICE
NUMBER

COMPONENT

COMPONENT

4623

rear brake shoes

9437

brake light bulb

4636

front brake pads

9467

fog light halogen bulb

4638

rear brake pads

9469

rear fog light bulb

4646

rear brake drums

9475

back-up light bulb

4650

front brake discs

9622

dome light bulb

4653

rear brake discs

9632

air jet bulb

9227

front wiper blade*

9641

luggage compartment bulb

9243

rear wiper blade*

9647

map light bulb

9429

license plate bulb

9654

fresh air/heater regulator bulb

9433

tail light bulb

9659

glove compartment light bulb

9435
rear turn bulb
All other light bulbs, with the exception of Halogen/Xenon headlights. Halogen/Xenon headlights, replaced for
wear, are covered for the entire NVLW period.
*covered for 6 months/6,000 miles, whichever occurs first

BRAKE PADS/SHOES AND DISCS/DRUMS
(Also see section 3.10 Brake Disc/Drums, Machining.)
MY 2007 – 2017
 Brake pads/shoes and discs/drums worn beyond published wear limits are covered for wear and
tear for one year or 12,000 miles, whichever occurs first. Wear specifications must be
documented. Refer to ElsaPro Repair Manual for published brake pad/shoe and disc/drum wear
limits.
 Brake pads/shoes and brake discs/drums are covered for defects in material or workmanship for
the entire NVLW period.

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Page 18

CONDITIONS FOR REPLACEMENT OF BRAKE DISCS/DRUMS UNDER WARRANTY
COVERED BY NEW VEHICLE LIMITED WARRANTY

NOT COVERED BY NEW VEHICLE LIMITED WARRANTY

Defects in material and/or workmanship for the
entire NVLW period

Customer/Dealer cause

Brake discs/drums are considered defective if they
exhibit:

Brake disc/drum conditions that are not covered
include, but are not limited to:

Cracks
Breaks
Porous casting

Corrosion
Localized overheating/hotspots
Damage due to improper removal of components

Or if:

Damage to brake disc/drum due to exceeding wear
limits (e.g., metal to metal friction)

DISCS:
Measure below minimum thickness (from MY 2007:
less than 1 year/12,000 miles, whichever occurs first)
(Refer to ElsaPro for specifications)
Exceed runout specification (refer to Technical
Bulletin 2015173 for specifications)

Damage due to improper operation of the vehicle

Outside influence

DRUMS:
Exceed maximum diameter
The Brake Disc Measurement Form must be filled out whenever brake discs are replaced, and attached to
the repair order for the vehicle. A copy of the completed form must also be sent together with replaced discs
if they have been requested by the Warranty Parts Return Center.

WIPER BLADES
MY 2007 – 2017
 Covered for 6 months/6,000 miles, whichever occurs first, for wear and tear. Covered for defects
in material or workmanship for the entire NVLW period.

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