NHTSA ID Number: 10122886
Manufacturer Communication Number: VOS-17-09
TSB/Document Date: 2017-11-08
Summary
Updated diagnostic software preparation, license and certificate process instructions.
Page 11 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
27. When the Order completed window appears, click the Order (HTML) link to open a summary.
28. Locate and note the Order Number from the HTML document.
29. Restore the primary and backup Hardware Key documents previously saved and minimized.
30. Record the order number and request date in both of the Hardware Key documents for future
reference.
Optional: Select, Copy and Paste the Order HTML document into the text document.
ATTENTIO N!
The order number must be matched w ith the device ID before dow nloading
the license file from eShop. Accurate record- keepi ng now prevent s
problems later !
31. Save and Close both Hardware Key documents, and Close both device folders.
32. Close the Order HTML document.
33. From the eShop Navigation menu, select To the dealer portal:
34. Logout of the Dealer portal, and then Close Internet Explorer.
Important: Dealer Portal Logout and Close IE steps are mandatory!
35. If desired, safely remove the backup USB flash drive while waiting for license request approval.
License Request steps completed. Proceed to Section 3.2 – Page 13
Page 12 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.2 – Download & Store License
Two emails are sent to the email address entered in the license request:
The first email confirms that the license request was received and staged for review.
The second email notifies that the license request is either approved or denied.
Sample:
ATTENTIO N!
WAI T until the license appr oval notification email is recei ved bef ore
proceeding w ith the follow ing procedure.
1. Note the order number and date from the approval notification email.
2. Retrieve the diagnostic device on which the license request was made. (If the backup USB flash drive
was removed, reinsert it now and open its directory.)
3. From the Windows desktop, Open the device folder.
4. Open the Hardware Key document created earlier:
5. Confirm that the order number recorded in the Hardware Key document is the same as that in the
license approval notification email, and then Close the document.
6. Launch Internet Explorer
7. Logon to vwhub.
(cont.)
Page 13 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
8. From the My Favorite Apps or All Apps section, select the link to ODIS – eShop.
9. From the eShop Navigation menu, select License:
10. Confirm that the Creation date of the available license matches that in the approval notification
email:
11. Click the File download arrow:
US-CDNXXXXX
(cont.)
Page 14 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
12. Click the Save dropdown selection arrow:
13. Select Save As:
14. Navigate to the device folder on the Windows desktop and double-click the License subfolder:
15. Select Save:
(cont.)
Page 15 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
16. Repeat Steps 11 > 16 on the backup USB flash drive to save a backup copy of the license file.
17. From the eShop Navigation menu, select To the dealer portal:
18. From the Dealer portal, select Logout and then return to the Internet Explorer home page.
Notes:
• Please ensure that the device’s license.dat file was successfully saved in both the
primary (desktop) and backup (USB) License subfolders. If the license file was not
successfully saved, repeat Steps 6 through 18 as applicable.
• Do not proceed to Installation Phase 2 if the license is not downloaded and stored
as specified above. The stored license file must be accessed and installed during
the ODIS Service software installation process.
• DO NOT double-click the license file (to open it) in any of its stored locations!
All License Process steps completed. Proceed to Section 4.0 – Page 17
Page 16 of 25
© 2017 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.0 – Security Certificate Process – MUST READ!
Effective February 26, 2017, authorized dealership personnel are responsible for requesting and
approving ODIS Service security certificate requests.
Security is achieved through dealership management approval of certificate requests, and a function
where request approvers cannot be the same as the requestor.
Request approvers are restricted to dealership managers with the following job titles and Unified Dealer
Extranet (UDE – vwhub access) roles:
• Dealer Principal (DLR-PRIN)
• Service Director (SVC-DIR)
• Dealer Principal/General Manager (DLR-PRGM)
• Service Manager (SV-SM)
• General Manager (GEN-MGR)
• Parts & Service Manager (PTSV-MGR)
Access to eCRMS on vwhub must be granted by the dealership Systems Administrator.
4.1 – Request Security Certificate (eCRMS)
Prerequisites:
License process steps completed (license saved and backed-up).
The Requestor has access to eCRMS on vwhub.
The Requestor must be aware of a dealership manager that can approve requests.
The Approver must be a dealership manager as defined above, and have eCRMS access.
Backup USB flash drive with device folder and hardware key connected to diagnostic device.
ATTENTIO N!
DO NOT proceed w ith the certificate request if the above prerequisites ar e
not met !
1. Start Internet Explorer.
2. Logon to vwhub and go to the My Favorite Apps or All Apps section.
3. Click the link to ODIS Certificate Request Mgmt. System (eCRMS).
4. Complete the eCRMS logon.
(cont.)
Page 17 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. Select Create Certificate . . . . Yes:
....
The eCRMS request interface appears.
Information must be entered in all request interface fields marked with an asterisk ( * )
6. Enter /confirm all applicable information required in the Dealer/Site Information and Contact
Information sections.
7. Enter the diagnostic device information in the Device Information section as follows:
a. Minimize the eCRMS browser session and navigate to the backup USB flash drive directory
b. Open the applicable device folder and Hardware Key document.
c. Select and Copy the first 32 characters (only) of the device’s hardware key. Example:
Note:
The hardware key illustrated here is
an example only!
The characters are saved in Windows “clipboard” memory.
The hardware key characters must
be copied from the hardware key
document created earlier!
(cont.)
Page 18 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
d. Restore the eCRMS browser session.
e. In the *Device Type field, Select the device type from the dropdown menu.
f.
In the *Hardware ID field, use Windows keystroke combination Ctrl + V to Paste the 32character Hardware Key into the field. (Manual entry is not possible.)
g. In the *Device Name field, Enter the corresponding, assigned device ID.
When all required information fields ( * ) are filled in, click Submit:
Important:
A Service Manager or General Manager at your dealership must log in to eCRMS to approve any pending requests. Please note that
Managers cannot approve their own requests.
40XXXXX
40XXXXX
John Smith Autohaus
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxx
xxxxxxxx
xxxxxxxx
xxxxxxxx
xxx
John Smith
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
VASXXXX
e
xxxxxxxx
f
g
Note:
The device ID must be accurately matched with its hardware key in the preceding step.
The device ID and hardware key entered above will appear next to the certificate file staged
in eCRMS during the certificate download steps that follow.
(cont.)
Page 19 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
8. Heed the Important message, and then click OK:
9. Note the Request Number from the request summary, and then select Close.
10. From the eCRMS header, click Close eCRMS, and then Close Internet Explorer.
Close eCRMS and Internet Explorer steps are mandatory!
11. Inform a manager authorized to approve certificate requests of the request number and diagnostic
device details, and ask that the request be approved as per the instructions in Section 4.2 below.
4.2 – Approve Certificate Request
Prerequisites:
The Approver cannot be the same as The Requestor.
The request number is known.
1. Start Internet Explorer.
2. Logon to vwhub and go to the My Favorite Apps or All Apps section.
3. Click the link to ODIS Certificate Request Mgmt. System (eCRMS) and complete the eCRMS logon.
The View Certificate page displaying all active and pending dealer certificates appears first by default.
4. Locate the pending request by its Request Number and Pending Review status:
5. Click the Device Name for the pending request:
(cont.)
Note:
The Request Number, Device ID and Hardware ID information illustrated here
are examples only. Each diagnostic device is unique!
Page 20 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Confirm the request details from the summary, and then select Approve:
7. Close the request summary, and then close the eCRMS session.
When the certificate request is approved: A certificate is staged for download in eCRMS and a
confirmation email is sent to the requestor.
Certificate Request and Approval steps completed. Proceed to Section 4.3 below
4.3 – Download & Store Security Certificate
Prerequisite:
The diagnostic device on which ODIS Service will be installed should be used to download
and store the certificate.
1. Start Internet Explorer.
2. Logon to vwhub and go to the My Favorite Apps or All Apps section.
3. Click the link to ODIS Certificate Request Mgmt. System (eCRMS) and complete the eCRMS logon.
The View Certificate page displaying all active and pending dealer certificates appears first by default.
4. Locate the approved certificate by its Request Number and Active status:
5. Check the certificate and then select Download Certificate:
(cont.)
Page 21 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Heed the Download Instructions message, and then click OK:
7. Select Save:
8. Navigate to the device folder on the diagnostic device desktop, and Save the certificate in the
Certificate subfolder:
Ensure the certificate file appears as being saved in the Certificate subfolder.
9. From the eCRMS header, click Close eCRMS.
10. Close Internet Explorer.
Note:
Be sure to save a copy of the certificate on the backup USB flash drive as well!
Certificate Download steps completed. Proceed to Section 4.4 – Page 23
Page 22 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.4 – Import Security Certificate to Windows
4.4.1 – General Information
Certificate importation to Windows authorizes Windows - Internet Explorer to access the VWAG webserver for ODIS Service application and diagnostic data file downloads.
The diagnostic device’s hardware key must be entered as a password during certificate importation.
Prerequisites:
Security certificate saved to device folder on diagnostic device desktop and backup USB flash
drive.
Diagnostic device plugged in to power adapter and booted to Windows desktop.
4.4.2 – Importation
1. Navigate to the device folder on the Windows desktop, and then Open the Certificate subfolder:
2. Double-click the certificate file:
3. Select Current User, and then select Next: . . . Next:
...
(cont.)
Page 23 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. From the device folder on the Windows desktop, Open the Hardware Key document:
5. Select and Copy the first 32 characters (only) of the device’s hardware key.
Example:
Note:
The hardware key illustrated here is
an example only!
The characters are saved in Windows “clipboard” memory.
The hardware key characters must
be copied from the hardware key
document created earlier!
6. Paste the 32-characters into the Password: entry field, and then select Next: . . . Next:
...
(cont.)
Page 24 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Select Finish . . . Yes:
...
8. Click OK:
Preparation, License & Security steps completed.
Proceed with Installation Phase 2 – Software Installation & Configuration Instructions
Page 25 of 25
© 2017 Volkswagen Group of America, Inc.
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property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
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View Latest Vehicle Complaints
TSB/Document ID: VOS-17-09
Replacement Service Bulletin Number:
MFR Communication Date: 2017-02-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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