Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: VOS-17-09

Subject: Installation Phase 1 – Preparation, License & Security
Certificate Process Instructions

Date: Feb. 27, 2017

Supersedes VOS-17-04 due to updated and additional information.

Table of Contents
Page

Section
1.0

Introduction

2

1.1

General Information - MUST READ!

2

1.2

Preparation Overview

2

1.3

License & Certificate Processes Overviews - MUST READ!

2

2.0

Preparation

3

2.1

Diagnostic Device Hardware & Network Prerequisites

3

2.2

Supplementary Materials

3

2.3

Assign Device ID

4

2.4

Prepare License & Certificate Storage Folders

4

3.0

License Process

5

3.1

Request License (eShop)

5

3.2

Download & Store License

13

4.0

Security Certificate Process - MUST READ!

17

4.1

Request Security Certificate (eCRMS)

17

4.2

Approve Security Certificate (eCRMS)

20

4.3

Download & Store Security Certificate

21

4.4

Import Security Certificate to Windows®

23

Notes:
• Please read these instructions carefully and in their entirety before performing any
procedures. If you do not understand these instructions, arrange to have a qualified
person perform these procedures.
• Use these instructions to prepare ONE DEVICE AT A TIME through to completion!
• Heed all prerequisite requirements and notes, and follow all instruction steps in the Section
order given.
• Discard all printed copies of this document after use. Revisions may be issued at any time.
Always check ServiceNet for the latest version.

Page 1 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.0 – Introduction
1.1 – General Information
This document describes the complete preparation, license and security certificate processes required
prior to installing ODIS Service diagnostic software on a new diagnostic laptop or tablet device, i.e.:
a device where ODIS Service was NOT previously installed.
Instructions for the initial installation are broken down into two separately-titled instruction document
“Phases”: Installation Phase 1 and Installation Phase 2. These Phase 1 instructions must be
completed before proceeding with the Phase 2 instructions (also posted on ServiceNet).
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.

1.2 – Preparation Overview
The preparation guidelines:
• Ensure diagnostic device eligibility for ODIS Service software installation and use.
• Physically identify individual diagnostic devices in workshop service.
• Suggest methods to store and manage the license and security certificate files after download.

1.3 – License & Certificate Process Overviews – MUST READ!
1.3.1 – License Process
• An ODIS Service software license file must be requested, downloaded and stored. The file is then
retrieved and installed during the ODIS Service software installation process (Phase 2).
• License requests are submitted online via the eShop application administered by VWAG. eShop
access permission must be granted to users by the dealership systems administrator.
• License requests must be made using the diagnostic device on which ODIS Service will be
installed. This is necessary to associate the license with the unique hardware key of the device.
• Regardless if license requests are made for devices at a single-brand dealer or a dual-brand
dealer, only one license file is needed per device. The license file determines the brand-specific
diagnostic data that is installed and updated.
• Each license request is reviewed by VWGoA and approved or denied as applicable.
• When approved, a license approval notification email is sent to the email address entered in
the request. Please ensure that a valid email address is entered in the request. VWGoA and
VWAG are not responsible for misdirected license approval notification emails.
• License requests submitted before 1:00 PM EST are typically approved within three hours.
License requests submitted after 1:00 PM EST may take up to one business day for approval.
• License files must be downloaded from eShop directly to the diagnostic device, backed-up,
and then installed during the ODIS Service software installation process (Phase 2).
Page 2 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.3.2 – Security Certificate Process
• A security certificate must be requested, approved, downloaded and stored. The certificate file is
then retrieved and imported to a Windows® certificate store before ODIS Service application
software installation. The certificate must also be imported to the ODIS Service application.
• The certificate enables the authorized download, installation and update of ODIS Service software
from a Volkswagen AG (VWAG) web-server, and allows diagnostic functions that require secure
online communication with various VWAG Group services.
• Certificate requests are submitted online via the Certificate Request Management System
(eCRMS) application administered by VWGoA. Access to eCRMS must be granted by the
dealership Systems Administrator.
• Certificate requests include entering the diagnostic devices’ unique hardware key (determined
during license request process) in the request form. This associates the certificate with the
dealership and the devices’ hardware key.
• Regardless if certificate requests are made for devices at a single-brand dealer or a dual-brand
dealer, only one security certificate is needed per device.
• Certificate requests must be approved by a dealership manager with eCRMS access.
• When approved, a certificate approval notification email is sent to the email address entered
in the request. VWGoA is not responsible for misdirected certificate approval notification emails.
• Certificate files must be downloaded from eCRMS to a folder the diagnostic device, backedup on a USB flash drive, and then imported to Windows etc. on the diagnostic device.

2.0 – Preparation
2.1 – Diagnostic Device Hardware & Network Prerequisites







New diagnostic laptop or VAS tablet device
Windows 10
Network connection via Ethernet cable or WLAN enabled.
Antivirus software temporarily disabled (where applicable).
Diagnostic device connected to power adapter and booted to Windows desktop.

2.2 – Supplementary Materials
Error-free license and certificate process management relies on identifying all new diagnostic devices in
service and safely storing these files until they are needed. To enable this, obtain the following:



Self-adhesive labels. (Optional: permanent marker.)



USB Flash Drive (for backup license & certificate files, and hardware key document).

Page 3 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.3 – Assign Device ID
We suggest assigning a device ID using the following method:
1. Apply a self-adhesive label to the diagnostic device in a clean, conspicuous area.
2. Mark the devices’ model designation along with a numeric descriptor on the label (or directly to the
device with permanent marker) as per the following suggestions:
•

6150D_1 (The underscore 1 indicates only one of each device is in service).

•

6150D_1, 6150D_2, 6150D_3 etc. (The underscore numbers indicate more than one of the
same device are in service).

2.4 – Prepare License & Certificate Storage Folders
We suggest the following method to prepare primary and backup storage folders. These serve to
organize and store the license and certificate files and record the device hardware key for future use.
1. Create the primary storage folder on the Windows desktop: Right-click > New > Folder
2. Name this folder with the device ID assigned in Section 2.3. This folder will be referenced throughout
the remaining instructions as the “device folder” on the Windows desktop.
3. Open the device folder and create two subfolders: Name the subfolders “License” and
“Certificate” respectively.
4. Create a Text document in the device folder: Right-click > New > Text document. Save the empty
text document as: “Hardware Key”.
Example: Illustrated below is a device folder created for a device identified as “VAS 6150D_1”:

5. Insert the backup USB flash drive into an available port on the diagnostic device.
6. Select and Copy the primary device folder to the backup USB flash drive directory.
7. Leave the backup USB flash drive connected with its directory accessible.
8. Minimize the primary and backup device folder windows.
Preparation steps completed. Proceed to Section 3.0 – Page 5

Page 4 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – License Process
3.1 – Request License (eShop)
Prerequisites:



Person performing the request has access permission to the eShop application on vwhub.
(Access must be granted by the dealership Systems Administrator.)





All Section 2.0 - Preparation steps completed!
Backup USB flash drive with device folder available.
The diagnostic device on which ODIS Service will be installed must be used to make the
license request.

1. Launch Internet Explorer
2. Logon to vwhub.com
3. From the My Favorite Apps or All Apps section, select the link to ODIS – eShop.

Note:
First time users of eShop are prompted to register first before proceeding. Click the
Registration icon and fill in the required information.
When done, select the Register button, confirm the entered information, and then select Back
to home page.

Notes:
• The eShop process screenshots illustrated on the following pages are for a dual brand
dealer request. Persons logging on to eShop from a single brand dealer will not see the
additional brand selections and entry fields.
• Separate Dual-brand and Single-brand instruction callouts are included in the following
instructions steps where necessary.
• Dual-brand dealers must ALWAYS select BOTH the Volkswagen and Audi “Brand
products” during the request process!

(cont.)
Page 5 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
4. Click the Products Overview Icon:

6.

Click the Offboard Diagnostic System Service Information Action arrow:

(cont.)
Page 6 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
7. Click the shopping cart icon (
applicable to your dealership:

) for a chosen brand. Wait a moment, and then proceed as



Single-brand dealer: Select To the shopping basket:



Dual-brand dealer: Click the additional brand shopping cart icon. Wait a moment, and then
select To the shopping basket:

(cont.)

Page 7 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
8. Click To the order:

DO NOT change the Quantity dropdown value ( 1 ).

9. Click the hardware key icon (

) for a brand product as illustrated:

10. Select Run:

11. If this prompt appears, select Run:

(cont.)
Page 8 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Select OK. The alpha-numeric hardware key is saved in Windows “clipboard” memory:

13. Right-click a Hardware key entry field for a Brand product and Paste the saved hardware key into the
field as illustrated:

14. Right-click the computer name field and Paste the saved hardware key into the field as illustrated:

15. Single-brand dealers: Skip to Step 17.
16. Dual-brand dealers: Repeat steps 13 & 14 to paste the saved hardware key in both entry fields for
the additional brand:

17. Minimize the Internet Explorer window with the current eShop session.
(cont.)
Page 9 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
18. Restore the primary (desktop) AND backup (USB) device folder windows and Open each of their
prepared Hardware Key text documents:

19. Paste the hardware key (saved in clipboard memory) into both of the Hardware Key documents.
20. Save and Minimize the documents.
21. Minimize both device folder windows.
22. Restore the Internet Explorer window with the current eShop session.
23. Confirm that the hardware key appears in All Hardware key AND computer name entry fields as
illustrated, and then select To the order:

ATTENTIO N!
The har dw are key entered in the computer name field is used by VWGo A to
validate license requests. The computer name field(s) MUST contain the
hardw are key! If data other than the hardw are key is enter ed in the com puter
name field(s) or they rem ain blank, the license request w ill be denied!
(cont.)
Page 10 of 25
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
24. In the Order information section, accept the general terms of business by placing a checkmark:
25. Scroll down and enter the email address to which the license approval notification emails will be
sent. Then select Check order:

26. Confirm all information entered, and then select Order to submit the license request:

[email protected]

(cont.)