Classification:

Reference:

EL15-006i

Date:

NTB15-049i

October 10, 2016

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. Information for 2017 Altima, Murano, Pathfinder, Sentra, and
Titan/Titan XD vehicles has been applied. No other changes have been made.
Please discard previous versions of this bulletin.

APPLIED
VEHICLES:

2016-2017 Altima (L33) – SL with Technology Package
2016 Rogue (T32) – SL
2016-2017 Sentra (B17) – SR and SL with Technology Package
2016-2017 Maxima (A36) – Platinum
2017 GT-R (R35)
2017 Murano (Z52) – Platinum
2017 Pathfinder (R52) – Platinum, SV and SL with Tech Package,
SL with Premium Package
2016-2017 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package, SV with Comfort and Convenience
Package

SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Service procedures in this bulletin:
o Turning ON the TCU During PDI (Pre-Delivery Inspection) – Page 2
o When a TCU Needs To Be Replaced – Page 10
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Turning ON the TCU During PDI
For TCU replacement instructions, refer to page 10.
NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need
to be turned ON during PDI.

1. With the ignition ON, check whether or not the green
LED on the SOS button is illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green LED is
illuminated if the vehicle is outside in bright sunlight.




If the green LED is illuminated, the process to turn
ON the TCU is complete and no further action is
needed.

LED not
illuminated
Figure 1a

If the green LED is not illuminated, proceed to
step 2.

2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel. For Titan and Titan XD vehicles, the fuse panel is located
in the glove box.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.

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NTB15-049i

3. Connect the C-III plus VI to the vehicle.

4. Set the parking brake and confirm the ignition is ON.

5. Launch C-III plus on the CONSULT PC.

6. Select Diagnosis (One
System).
Step
6

Figure 2a

7. Select Telematics on page
2 of the all systems list.

Step
7

Figure 3a

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NTB15-049i

8. Select Work Support.

Step
8

Figure 4a

9. Select TCU ACTIVATE
SETTING.
Step
9

10. Select Start.
Step
10

Figure 5a

11. Select Start.

Step
11

Figure 6a
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NTB15-049i

12. Select ON to turn ON the TCU.
Step
12

13. Select END.

Step
13

Figure 7a

14. Select Start.

Step
14

Figure 8a

15. Confirm “On” is displayed in
the Current status field.

Step
15

Figure 9a
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NTB15-049i

16. Check for TCU cellular reception.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
Check TCU cellular reception – Maxima, Murano, and GT-R:
If vehicle icon is white,
vehicle has cellular
reception.
Check for cellular
reception

If vehicle icon is gray
and has a red slash
through it, move the
vehicle to a different
location with good
reception.
Figure 10a

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan/Titan XD:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Check for cellular
reception

If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.

Figure 11a

Check TCU cellular reception – Pathfinder:
If vehicle icon is white,
vehicle has cellular
reception.

If vehicle icon is gray and
has a gray slash through
it, move the vehicle to a
different location with
good reception.

Check for cellular
reception

Figure 12a
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NTB15-049i

17. Press the Info or APPS button.

Figure 13a

18. Select NissanConnect Services.

Figure 14a

19. Select Connected Search.

Figure 15a

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NTB15-049i

20. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”

Figure 16a

21. Confirm the POI location displays.


If the “Connected Search” does not complete successfully, call SXM support at
1-844-631-2928.

Figure 17a
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NTB15-049i

22. Turn the ignition OFF.

23. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE:


Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.



If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.

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NTB15-049i

When a TCU Needs To Be Replaced
NOTE:


For Altima, Maxima, Murano, Pathfinder and Titan/Titan XD vehicles ONLY:
You MUST have ALL customer keys before beginning this procedure.



Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.



The VIN MUST be written to the replacement TCU after installation.



The replacement TCU must come from Nissan North America parts supply.

1. Connect the C-III plus VI to
the vehicle.

Step
5

2. Set the parking brake.

3. Turn the ignition ON.

Figure 1b
4. Launch C-III plus on the
CONSULT PC.

5. Select Diagnosis (One
System).
Step
6

6. Select Telematics on page
2 of the all systems list.

Figure 2b
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NTB15-049i

7. Select Work Support.

Step
7

Figure 3b

8. Select TCU ACTIVATE
SETTING.
Step
8

9. Select Start.
Step
9

Figure 4b

10. Select Start.

Step
10

Figure 5b
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NTB15-049i

11. Select Off to turn OFF the
TCU.

Step
11

12. Select END.