Classification:

Reference:

EL14-018a

Date:

NTB14-032a

October 27, 2016

ELECTRICAL HARNESS REPAIR INFORMATION
This bulletin has been amended. Changes or additions have been made on all pages.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

All Nissan

SERVICE INFORMATION
Warranty claims coding for repairing wiring harnesses for all Nissan vehicles has changed.
This bulletin gives an outline of the technician’s responsibilities in assisting the dealer’s
claims administrator to properly code a harness repair. Failure to provide correct
information may result in claims suspension or rejection.

Refer to the following pages for technician responsibilities related to harness repair
warranty claims.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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Required Technician Information for Warranty Harness Repair

The technician is to record the necessary information on the repair order for the claims
administrator to complete claims coding.

The claims administrator will need the following information to complete the repair order’s
warranty claims coding. The technician will need to fill out or attach the following to the
repair order as it applies:
1. Print a general vehicle harness layout from the Electronic Wiring Diagram (EWD). Circle
or highlight the wiring harness being replaced or repaired. See print-out example on
page 5.


See page 4 for EWD location.



If the repair is connector related, also print the connector’s information from the
EWD of the connector, and then highlight the specific circuit/terminal repaired. See
print-out example on page 5.

2. Operation (Op) Code: Op Codes are now specific to each individual wiring harness
(see page 6). Write down the name of the replaced/repaired wiring harness on the
repair order (for example, “Body Harness”).


If replacement/repair is related to a sub-harness, use the name of the harness it is
attached to. For example, if the sub-harness is attached to the EGI harness, write
down “EGI Harness”.

3. Primary Failed Part (PFP): This is the part number (P/N) of the repaired/replaced wiring
harness. Write down the P/N on the repair order.
4. Diagnosis Code: This describes the type of problem that was found. Give an accurate
description for the warranty clerk to determine the diagnosis code. See example chart on
page 6.
5. Include pictures for each diagnosis related description per attachment.
6. Enter critical repair information in the “Tech Comment Verbatim” line. For example:


Location of failure if wire related



Type of wire failure (open/shorted/pinched/chafed/bent or spread pin/etc.)



Connector number



Wire number and color



Terminal pin number

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NTB14-032a

7. Detailed information from the technician for any warranty repair is still required. Some
examples of currently required technician supplied information are, but not limited to:


Writing on the repair order an accurate description of the incident, the cause of the
incident, and what repaired the incident.



Include any necessary print-outs from CONSULT-III plus (C-III plus), the Electronic
Service Manual (ESM), Electronic Wiring Diagram (EWD), etc., as the repair
requires.



Stamp sufficient clock “punch in” and “punch out” time on the back of the repair
order.



Obtaining warranty pre-authorization and filling out a pre-call form as required:
 A warranty pre-authorization and pre-call form are required when the DCAL
(Dealer Claims Approval Limit) is exceeded.
 These forms must be filled out and submitted prior to contacting the warranty
call center.

Refer to the Assurance Products Resource Manual (APRM) for further detail.

Pre-Call forms are found here
(Warranty Call Center Pre-Call Forms)

Location of pre-call forms

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NTB14-032a

The images and details on the following pages are examples of information needed
to complete a proper warranty claim for wiring harness repair or replacement.

Access to the EWD

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An ESM must display
before the EWD
button will highlight
and
or be
beaccessible
accessible

NTB14-032a

Engine control
(EGI) harness

Example of an EWD general vehicle harness layout

Example of connector information from an EWD
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NTB14-032a

Op Code

Part Description

RA26AA
RA27AA
RA28AA
RA29AA
RA30AA
RA31AA
RA32AA
RA33AA
RA34AA
RA35AA

Repair Main Harness
Repair Engine Room Harness
Repair Body Harness
Repair Body No. 2 Harness
Repair Console Harness
Repair Front Door Harness
Repair Rear Door Harness
Repair Room Lamp Harness
Repair Chassis/Trunk/Tail Harness
Repair EGI Harness

Examples of Op Codes and their part descriptions*

Diagnosis Code
6A
6B
6C
6D
6E
6F
6G
6H
6J
67
68

Diagnosis Code Name
Harness – Short Circuit/Damaged/Chafed
Harness – Open Circuit/Cut/Broken
Harness Connector – No Connection
Harness Connector – Partial Connection
Harness Connector – Terminal Pushed Out
Harness Connector –Bent Terminal
Harness Connector – Spread Terminal
Harness Ground Lug – Loose/Cross Thread
Harness Connector – Corrosion
Wrong Part
Missing Part

Examples of diagnosis codes and their descriptions*

* These codes, names, and descriptions may change without notice. Refer to the Nissan
Warranty Flat Rate Manual for current information.

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NTB14-032a