NHTSA ID Number: 10120523
Manufacturer Communication Number: TAKATA
TSB/Document Date: 2017-10-25
Summary
Takata Recall Campaign - Communication Toolkit for Dealers
Takata Recall Campaign
Communication Toolkit for Dealers
August 19, 2016
Table of Contents
Letter from Scott Keogh
Page 1
Interim customer letter 6902
Page 2
Dealer Disclosure Execution Process
Page 3
Future Phase Recall Notice Form
Page 4
Future Phase Recall Notice
Page 5
Dealer FAQ
Page 6
Owner Loyalty Program Bulletin
Page 11
Owner Loyalty Program
Page 12
Inventory Assistance Program Bulletin
Page 13
Audi
CPO Owner Loyalty Program Bulletin
Page 14
CPO Owner Loyalty Program
Page 15
Audi Inventory Assistance Claim Form
Page 16
Audi Owner Loyalty Program Claim Form
Page 17
1
Dear Dealer Partners,
The National Highway Transportation Safety Administration (NHTSA) recently expanded
its recall of Takata airbag inflators by 35-40 million inflators to be phased in through
December 2019. These actions come on top of the 28.8 million inflators already under
recall. The scope of this recall presents challenges for the industry, dealers and
customers.
The expansion adds nearly 200,000 vehicles to the Audi models under the recall and
includes passenger side inflators in certain MY2005 – MY2008 A4 vehicles and certain
MY2005 - MY2011 A6 vehicles. Consumer advance notice recall letters, as required by
NHTSA, have been mailed.
As a result, we are extending the Takata Customer Loyalty Program and Dealer Takata
Inventory Assistance Program through September 30, 2016. These programs are
designed to support your efforts with customers from both recalls.
You have also communicated the need for support solutions for customers with affected
older model year vehicles. Thus, we are pleased to offer the Takata Customer Certified
pre-owned (CPO) Loyalty Program, also available to customers impacted by both related
recalls. The applicable Program Bulletin was distributed on July 6, 2016 and can also be
found in the iAudi Library. This specific CPO program replaced the Takata Loaner Program
effective July 6, 2016. Takata loaners currently in-service will continue to receive the same
level of support, but no further enrollments will be accepted.
In May, the National Highway Traffic Safety Administration also announced a plan to recall
certain Takata airbags in stages. Included in this program are the MY 17 R8 and MY 16 TT,
which NHTSA expects to recall in the future. The airbag module in these vehicles does not
now pose a safety risk and will perform as intended if needed. For these vehicles, we will
provide a disclosure notice to be signed by the customer upon purchase and retained in your deal
jacket as well as a similar notice to place in the vehicle glove box. In fact, you will receive a full
communication package including an updated Takata Dealer Toolkit within the next week.
This recall is global and unprecedented in its scale and complexity. We are working hard to
secure the parts and develop the procedures to remedy as soon as possible all Audi
vehicles affected by the Takata issue.
On behalf of Audi of America, thank you for your patience, your attention on this
important issue and for your hard work. Together, as always, we will work through this.
Sincerely,
Scott Keogh
President Audi of America
2
Date:
July 27, 2016
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General Manager & Parts Manager
From:
Audi Customer Protection
Subject: Interim Customer Notification Mailing
Safety Recall 69O2 – Takata Front Passenger Airbag
This is to inform you that recently we began an NHTSA required interim customer notification mailing for the 69O2
Takata front passenger frontal airbag inflator safety recall. This letter informs our customers that their vehicle is
affected by this safety recall, however, a repair is not yet available at this time.
If you or your customers have questions relating to this recall visit the Takata Front Airbag Recall site at
www.audiusa.com/about/takata to obtain further information about this safety recall.
Customers can also visit the Recall/Service Campaign Lookup tool at www.audiusa.com to determine if their vehicle
is affected by this recall.
A list of affected vehicles is listed below:
AFFECTED VEHICLES
Model Year(s)
Model
2005-2008
A4 Avant
2007-2009
A4 Cabriolet
2005-2008
A4 Sedan
2006-2011
A6 Avant
2005-2011
A6 Sedan
2008
RS 4 Cabriolet
2007-2008
RS 4 Sedan
2005-2008
S4 Avant
2007-2009
S4 Cabriolet
2005-2008
S4 Sedan
2007-2011
S6 Sedan
Audi Customer Protection
6902_IM_USA/CAN
3
Dealer Disclosure Execution Process
For new or CPO MY 17 R8's and MY 16 TT's equipped with TAKATA airbags that will be
recalled at a later date, it is important and required that you disclose this information to
prospective customers.
If a customer acknowledges this and decides to go through with the sale, you are required
to follow the process outlined below:
Step 1: Present and review Takata disclosure form with customer. Customer must
sign disclosure form before the sales process can be completed. Form can be
found in the Dealer Toolkit emailed to you from AoA and on iAudi.
Step 2: Customer and Dealer must date and sign the disclosure form and dealer
must keep a copy of the form, preferably with the deal jacket.
Step 3: A general “Future Phase Recall Notice” must be placed in the vehicle glove
box.
4
Future Phase Recall Notice Form
Takata Airbag Inflator – Future Safety Recall Applicability
The vehicle listed below is equipped with an airbag inflator(s) produced by Takata. While the inflator(s) ARE
NOT currently involved in a recall, the National Highway Traffic Safety Administration (NHTSA) announced a
plan in May 2016 to recall certain Takata airbags through several phases over time. According to NHTSA, a
combination of time, environmental moisture and fluctuating high temperatures contribute to a
degradation of the airbag inflators. Such degradation can cause the propellant to burn too quickly,
rupturing the inflator module and sending shrapnel into the passenger compartment. NHTSA expects the
airbag module(s) in this vehicle will accordingly be recalled in the future. The airbag module(s),
nevertheless, DO NOT pose a current safety risk and will perform as intended if needed.
Your satisfaction and safety is of utmost importance for Audi and we are working closely with NHTSA
regarding this matter. You will receive a notice when the Takata inflator in your vehicle becomes under
recall, including instructions regarding how to obtain a remedy. This action will be completed at NO
CHARGE.
You can obtain additional information and check recall availability by going to either
https://www.audiusa.com/takata/ or the NHTSA website located at www.safercar.gov. Once you access the
site, you will need to in enter your 17 digit Vehicle Identification Number (VIN) for an applicable data to
display.
VIN
Customer Information:
Customer Name:
_________________________________________ Customer Email: ___________________________________
Customer Address: _________________________________________ Home Phone #: ____________________________________
__________________________________________ Mobile Phone #:___________________________________
__________________________________________
This information will only be used by Audi of America or your local Audi dealer to notify you when the remedy is available.
It will not be used for any other purpose outside of safety recall and other campaign communications.
Customer Signature: ____________________________________________________
Dealer Information
Dealer Name:
______________________________________________ Dealer Number: ___________________________________
Dealer Address: ______________________________________________ Dealer Phone #: __________________________________
_____________________________________________ Dealer Staff Name: _______________________________
____________________________________________ Dealer Staff Signature: ___________________________
5
Future Phase Recall Notice
Takata Airbag Inflator – Future Safety Recall Applicability
This vehicle is equipped with an airbag inflator(s) produced by Takata. While the inflator(s) ARE NOT
currently involved in a recall, the National Highway Traffic Safety Administration (NHTSA) announced a plan
in May 2016 to recall certain Takata airbags through several phases over time. According to NHTSA, a
combination of time, environmental moisture and fluctuating high temperatures contribute to a
degradation of the airbag inflators. Such degradation can cause the propellant to burn too quickly,
rupturing the inflator module and sending shrapnel into the passenger compartment. NHTSA expects the
airbag module(s) in this vehicle will accordingly be recalled in the future. The airbag module(s),
nevertheless, DO NOT pose a current safety risk and will perform as intended if needed.
Your satisfaction and safety is of utmost importance for Audi and we are working closely with NHTSA
regarding this matter. You will receive a notice when the Takata inflator in your vehicle becomes under
recall, including instructions regarding how to obtain a remedy. This action will be completed at NO
CHARGE.
You can obtain additional information and check recall availability by going to either
https://www.audiusa.com/takata/ or the NHTSA website located at www.safercar.gov. Once you access the
site, you will need to in enter your 17 digit Vehicle Identification Number (VIN) for an applicable data to
display.
6
Dealer FAQ
1. How did Audi become aware of these issues?
Audi became aware of this issue from Takata and the NHTSA.
2. What are the issues?
The driver or passenger airbag inflator can rupture if the vehicle is involved in a crash where the frontal
airbags are designed to deploy. In the event of an inflator rupture, metal fragments could pass through
the airbag cushion material, which may result in serious injury or death to vehicle occupants.
NHTSA has said the ammonium nitrate propellant in non-desiccated frontal Takata air bag inflators
degrades over time, after long-term exposure to environmental moisture and fluctuating high
temperatures. Non-desiccated inflators contain no drying agent compound to protect the propellant
from possible moisture entering into the area where the propellant is stored. The exposure time and
rate at which the propellant degrades is accelerated in warmer climates with high absolute humidity.
Additional information can also be found on: http://www.safercar.gov/rs/takata/index.html
3. Is this recall comparable to similar recalls being conducted by other automakers?
Yes, this recall is similar to the Takata airbag issues at other auto manufacturers.
4. Are there any warnings that this condition exists?
There is no way to detect if your car might have an airbag inflator potentially at risk of rupturing upon
deployment in a crash. NHTSA said that, based on testing, field experience, and research, older inflators
in vehicles that have experienced prolonged exposure to hot and humid conditions pose a much greater
risk of rupturing. NHTSA has ordered manufacturers to replace inflators in older vehicles that are most
likely to have been exposed to hot and humid conditions first. Additional factors, such as whether the
inflator is in a driver or passenger side air bag, factor into how your vehicle's repair has been prioritized.
If the airbag light is on in your vehicle, it is not related to this recall issue. Contact your authorized dealer
without delay to make arrangements to have the problem diagnosed and repaired.
5. Do customers have to wait for a recall repair letter before they can have their vehicle
fixed for these recall issues?
Yes. Audi is in the process of obtaining the necessary parts, tools and defining the procedure(s) to rectify
these issues. Once these are available, customers will be instructed to schedule an appointment with
their authorized Audi dealer for repair.
6. Is Audi providing a loaner program or alternate transportation reimbursement?
We recommend working with your dealer to discuss alternate transportation options.
7. Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers
to notify the government promptly – regardless of parts/repair availability.
8. What is the difference between the existing and the repair parts?
Specific repair information is not yet available. Audi is in the process of obtaining the necessary parts,
tools and defining the procedure(s) to rectify this issue.
9. Should dealers deactivate affected airbags until they can be replaced?
7
No, NHTSA has advised against it. Audi dealers are not authorized to disconnect any airbag system as
part of this safety recall action.
10.
Are both of the driver and passenger frontal airbags in my vehicle included?
In some vehicles both the driver and passenger frontal airbags are included in a recall. To identify
which recalls are applicable for a specific VIN please enter the VIN into the VIN search tool available
on http://web.audiusa.com/recall/ or http://www.safercar.gov
NHTSA expects a future recall of MY17 R8 and MY16 TT vehicles that does not currently display on the
VIN search tool.
11.
Do customers who have had the driver airbag in their vehicle replaced previously
need to have a repair performed under these safety recalls?
If a customer’s vehicle is identified as needing repair under these recalls, the recall work will need to be
done regardless of whether or not a previous airbag replacement was performed.
12.
Will replacement parts include airbags produced by Takata?
Specific repair information is not yet available. Audi is in the process of obtaining the necessary parts,
tools and defining the procedure(s) to rectify this issue.
13.
How will customers be informed of these recalls?
If a customer’s vehicle is affected, they will receive an interim notification letter advising them of the
recall.
Once a repair and replacement parts are available, customers will receive an additional letter directing
them to schedule the repair with their authorized Audi dealer.
This communication will be clearly marked as important safety information and have the Department
of Transportation (DOT) and National Highway Traffic Safety Administration (NHTSA) logos.
If customers do not receive a notification, but feel their vehicle might be affected, they can enter their
17-character VIN (Vehicle Identification Number) into the VIN search tool available on
http://web.audiusa.com/recall/ or http://www.safercar.gov to confirm.
14.
What does NHTSA say about timing?
The Consent Order between NHTSA and Takata, amended in May 2016, provides a schedule to address
the most at risk vehicles first and is divided into three geographic zones based on temperature
fluctuations and humidity and the exposure time required under those environmental conditions to
degrade the propellant to the point where it poses an unreasonable risk to safety.
Based on multiple independent investigations and NHTSA’s independent expert, NHTSA has concluded
that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety until
they reach a certain level of propellant degradation after long-term exposure to environmental
moisture and fluctuating high temperatures
Zone A covers states with high temperature cycling and humidity. Time until unsafe propellant
degradation may occur is projected at between six and nine years.
Zone B includes states that have moderate temperature cycling and humidity. Time until unsafe
propellant degradation may occur is projected at between 10 and 15 years.
Zone C is includes states with lower temperature cycling and humidity. Time until unsafe propellant
degradation may occur is projected at between 15 and 20 years.
NHTSA may alter the schedule at any time to protect the public from an unreasonable risk to safety.
8
15.
What states are in each zone?
Zone A includes Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina,
Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin
Islands.
Zone B includes Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky,
Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma,
Pennsylvania, Tennessee, Virginia and West Virginia.
Zone C includes Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan,
Minnesota, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah,
Vermont, Washington, Wisconsin, and Wyoming.
16.
Are any vehicles currently being manufactured by Audi being equipped with Takata
frontal airbag inflators manufactured with PSAN propellant that does not include a
desiccant?
Yes. MY17 R8 and MY16 TT, which NHTSA expects to recall in the future. For these vehicles, we will
provide a disclosure notice to be signed by the customer upon purchase and retained in your deal jacket
as well as a similar notice to place in the vehicle glove box.
17.
Is Audi of America providing dealers with programs to support customers who no
longer desire to drive their affected vehicles?
Yes. On July 6, 2016. Audi of America extended the Customer Loyalty Program – Takata (Bulletin#
A16UTAK1) through September 30, 2016 and expanded the list of eligible vehicles to include those
affected by the Takata Front Passenger Airbag Inflator (69O2) advanced recall notice.
Additionally, Audi of America extended the Takata Inventory Assistance Program through September
30, 2016 and expanded the list of eligible vehicles to include those affected by the Takata Front
Passenger Airbag Inflator (6902) advance recall notice.
9
These programs bulletins are included in this updated Dealer Toolkit and can be found on
iAudi/Library/Vehicle Sales
18.
What vehicles are included in these recalls?
These recalls pertain specifically to the Takata airbags in affected vehicles:
Takata Frontal Driver Side Airbag SDI Inflators (69N1):
► Certain MY 2009-2012 Q5
► Certain MY 2010-2012 A5 Cabriolet
► Certain MY 2010-2012 S5 Cabriolet
Takata Frontal Driver Side Airbag PSDI-5 Inflators (69N2):
• Certain MY 2006-2013 A3
• Certain MY 2007-2009 A4 Cabriolet
• Certain MY 2008 RS4 Cabriolet
• Certain MY 2007-2009 S4 Cabriolet
Takata Front Passenger Airbag Inflator (69O2):
• Certain MY 2007-2009 S4 Cabriolet
• Certain MY2007-2011 S6
• Certain MY 2005-2008 A4 Avant
• Certain MY 2005-2008 S4
• Certain MY 2005-2008 S4 Avant
• Certain MY 2007-2008 RS4
• Certain MY 2008 RS4 Cabriolet
• Certain MY 2005-2011 A6
• Certain MY 2006-2011 A6 Avant
• Certain MY 2007-2009 A4 Cabriolet
• Certain MY 2005-2008 A4
NHTSA expects a future recall of MY17 R8 and MY16 TT vehicles.
Models and model years not mentioned above have airbag systems that were produced with different
inflators and are therefore not included in these recalls.
To verify whether a vehicle is impacted by these recalls, enter the 17-character VIN (Vehicle
Identification Number) using the VIN search tool available on http://web.audiusa.com/recall/ or
http://www.safercar.gov
Additional information can also be found on: http://www.safercar.gov/rs/takata/index.html.
19.
Are affected vehicles safe to drive?
NHTSA said vehicles equipped with air bags, including air bags that are under recall, save lives and
reduce injuries. The vast majority of Takata air bags will perform as expected. NHTSA has encouraged
customers to continue driving their vehicles until they are notified that parts available.
Audi recommends avoiding use of the front passenger seat whenever possible until the recall repair has
been performed.
Additional information can also be found on the NHTSA website:
http://www.safercar.gov/rs/takata/index.html.
10
@[name] Please DM us your contact info and VIN so we can answer questions related to your specific
vehicle
20.
What measures will Audi take to resolve these issues?
Dealers will replace the airbag inflator in affected vehicles at no cost to our customers.
@[name] Audi dealers will replace the airbag inflator in affected vehicles at no cost for customers. More
details: audiusa.com/recall
21.
When do you expect parts to be available for this repair?
Due to the scope and nature of these recalls, and because parts supply information is not yet available,
it is too early to say when the repair parts will be available.
NHTSA said that, based on testing, field experience, and research, older inflators in vehicles that have
experienced prolonged exposure to hot and humid conditions pose a much greater risk of rupturing.
NHTSA has ordered manufacturers to replace inflators in older vehicles that are most likely to have
been exposed to hot and humid conditions first. Additional factors, such as whether the inflator is in a
driver or passenger side air bag, factor into how your vehicle's repair has been prioritized.
Based on multiple independent investigations and NHTSA’s independent expert, NHTSA has concluded
that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety until
they reach a certain level of propellant degradation after long-term exposure to environmental
moisture and fluctuating high temperatures
Every subject air bag inflator must be—and will be—replaced. We ask for your and our customer’s
patience and understanding while the air bags that pose a higher risk to their vehicle's drivers and
occupants are replaced first.
@[name] Due to the scope, nature and parts supply not yet available. More details here:
audiusa.com/takata
22.
Can customers bring their vehicle in today for repair?
Parts required to complete these recalls are not yet available, so dealerships are unable to complete
recall repairs at this time. Once parts are available, customers will receive an additional letter directing
them to schedule the repair with their authorized Audi dealer.
@[name] Parts are not yet available. Once available, you will be notified to contact your dealer for the
repair. audiusa.com/recall.
23.
Where can I get more information about the Takata airbag inflator recalls?
Please visit https://www.audiusa.com/about/takata.html or NHTSA’s Takata Recall website
http://www.safercar.gov/rs/takata/index.html for comprehensive information about these recalls.
@[name] You can visit https://www.audiusa.com/about/takata.html or NHTSA’s Takata Recall website
http://www.safercar.gov/rs/takata/index.html for comprehensive information about these recalls.
Audi Owner Loyalty Program - Takata
July 6, 2016 – September 30, 2016
Bulletin No: A16UTAK1
Audi of America is pleased to announce a new loyalty program for Takata affected customers!
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TSB/Document ID: TAKATA
Replacement Service Bulletin Number: 10107561
MFR Communication Date: 2016-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
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