NHTSA ID Number: 10120523
Manufacturer Communication Number: TAKATA
TSB/Document Date: 2017-10-25
Summary
Takata Recall Campaign - Communication Toolkit for Dealers
This program is stackable with any Audi
Certified pre-owned incentive programs.
For complete program rules, terms and conditions, please refer to associated appendix pages.
Appendix [E] -CPO Takata Owner Loyalty
1) Program Summary
For Audi
customers affected by the Takata airbag recall, Audi
of America is pleased to offer an additional Audi
Owner Loyalty incentive to be used towards the purchase of an Audi
Certified preowned vehicle.
Returning Audi
customers that currently own or lease a MY05-MY14 Audi
vehicle that has been identified as part of the Takata airbag recall are eligible for this program (proof of ownership and
customer trade-in is required). Trade-in is not required in the event of a lease termination (i.e. customer turns in vehicle).
The dealer should confirm the eligibility of an affected Audi
vehicle by entering the VIN in Recall / Service Campaign Lookup website at: http://web.audiusa.com/recall/
As part of the trade-in requirement, Audi
vehicles affected by the recall and grounded at an Audi
dealership are subject to a stop sale, and cannot be retailed as CPO vehicles until the
campaign closes. Subsequently these units are also not eligible for the Takata CPO Loyalty program.
The owner loyalty incentive must be disclosed to the customer in its entirety on the sale documents. The customer must also sign a completed claim form.
To be eligible for reimbursement, the Audi
dealership must submit all required documentation to the Audi
Incentives Service Desk prior to the end of the Dealer Review Period as described in the
“Documentation Submission Process” section of this document.
2) Eligible Vehicles and Allowances
All Certified pre-owned Audi
vehicles listed below are eligible.
Model Year
Eligible Models
Incentive
2011-2015
A3 (incl. S3 & Cab)
$1,500
2011-2015
A4 Sedan ( Incl. S4)
$1,500
2011-2015
allroad
$1,500
2011-2015
A5 (Incl. Cab & S5)
$1,500
2011-2015
A6 Sedan (incl. S6)
$2,000
2012-2015
A7 (incl. S7)
$2,000
2011-2015
A8 (incl. S8)
$2,500
2011-2015
Q5 SUV
$1,500
2011-2015
Q7 SUV
$2,000
NOTE - certain model year CPO vehicles are affected by the Takata recall and as a result are subject to a stop sale. These vehicles are not eligible for this incentive program until a remedy is
available.
3) Inventory Assistance
Any Audi
vehicles returned to a dealership due to the trade-in requirement is eligible for Takata Inventory Assistance. Additionally, Audi
vehicles affected by the Takata recall that are placed into
used inventory WITHOUT an associated new or CPO vehicle sale (either by purchasing directly from a customer or prior to the stop sale issued in February 2016) are also eligible for this Inventory
Assistance.
The VIN captured from the Loyalty claim form will be registered in the Audi
Incentives database and will be used for payment submission.
A monthly payment will be made to your dealership to mitigate costs associated with retaining the affected vehicle(s) in your used vehicle inventory until parts are available to remedy the recall.
A3
A4/S4 Avant
A4/S4 Sedan
MY05
MY06
MY07
MY08
MY09
MY10
MY11
MY12
MY13
MY14
-
$400
$400
$400
$400
$400
$350
$400
$400
$400
$400
$400
$400
$350
$400
$400
$400
$400
$400
$400
$400
$400
$400
$400
$400
$400
$500
$500
$500
$500
$500
$500
$500
$500
$500
$500
$500
$500
$650
$650
$650
$650
$650
$650
$650
$650
$650
$650
$650
-
$350
$350
A4/S4 Cabriolet
RS4 Sedan
RS4 Cabriolet
A5/S5 Cabriolet
A6 Avant
A6 Sedan
S6 Sedan
Q5
$350
$350
$350
$350
$350
$350
$350
$350
$350
$350
$350
$400
$450
$400
$450
$500
$575
$500
$575
-
Audi
of America reserves the right to audit a dealer’s inventory to ensure that the affected Takata vehicles are still in dealer storage.
To be eligible for reimbursement, the Audi
dealership must submit all required documentation to the Audi
Incentives Service Desk prior to the end of the Dealer Review Period.
If a customer affected by the Takata recall elects to purchase a new Audi
vehicle and receives the additional Audi
Owner Loyalty incentive support, the dealer will also receive the Takata Inventory
Assistance based on that claim. The dealer SHOULD NOT submit a claim through this program.
Documentation Submission: The following documentation must be submitted in order to receive payment under this program:
- Original copy of purchase order or buyer’s order showing Audi
dealership has purchased a MY05-MY14 Audi
vehicle that has been identified as part of the Takata airbag recall.
- Claim Form with authorized dealership personnel signature.
Documentation must be submitted via e-mail to: IncentiveClaims@audi
.com.
To ensure efficient claim processing and payment, please send one e-mail per eligible VIN. Do not combine multiple VIN submissions into one e-mail, or send multiple e-mails on the same VIN.
Status of claims is reported weekly via the “Audi
Claim Verification Report”, accessible on iAudi (My Dealership Reports & Publications).
The Audi
dealership will receive payment via EFT following submission and verification of all required documentation under this program.
4) Eligible Customers
Current owners and lessees of MY05-MY14 Audi
models who have been identified as being part of the Takata airbag recall.
Individual customers and business customers are eligible for the CPO Owner Loyalty program. Owner Loyalty is defined as having a returning Audi
vehicle registered in one or more individuals’
name(s) or business entity’s name.
Ownership of one (1) eligible Audi
vehicle can be applied on a maximum of one (1) CPO vehicle owner loyalty incentive claims.
5) Individual Customers
Household members of qualifying Audi
Individual owners/lessees are also eligible if the vehicle is reported, titled, and registered in the same household as the qualifying Individual loyalty vehicle.
6) Business Customers
The vehicle(s) must be sold, delivered and registered in the name of the business entity and must be properly reported during the aforementioned program period to a bona fide customer who may
be a buyer or lessee.
7) Fleet Customers
Rental car companies, fleet leasing companies, fleet management companies and/or dealer fleet leasing companies are not eligible to receive this loyalty incentive.
A returning customer that leases a vehicle through a fleet leasing company, fleet management company or dealer-affiliated fleet leasing company is not eligible to receive this loyalty incentive.
8) Sales Reporting
Vehicles must be sold and reported during the same monthly sales period as a retail kind of sale (KOS 6) CPO to qualify.
Vehicles reported in the dealership’s name are NOT ELIGIBLE under this program.
In addition to documentation requirements, Loyalty VINs will be verified for eligibility based on the master list of affected Audi
vehicles equipped with Takata airbags.
9) Documentation Submission Process
The following documentation must be submitted in order to receive payment under this program:
- Proof of MY05-MY14 Audi
vehicle ownership. (Original copy of either unexpired official state registration or insurance card). The Audi
vehicle has been identified as part of the Takata airbag
recall.
- Sales Agreement (Contract or Buyer’s Order with customer signature), showing rebate properly disclosed.
- Claim Form with customer signature.
Documentation must be submitted via e-mail to: IncentiveClaims@audi
.com.
To ensure efficient claim processing and payment, please send one e-mail per eligible VIN. Do not combine multiple VIN submissions into one e-mail, or send multiple e-mails on the same VIN.
Status of claims is reported weekly via the “Audi
Claim Verification Report”, accessible on iAudi (My Dealership Reports & Publications).
Audi![]()
Inventory Assistance - Takata
July 6, 2016
to
September 30, 2016
Takata Inventory Assistance Program
Claim Form A16UTAK2
This claim form and all supporting documentation must be submitted via email to: IncentiveClaims@audi
.com.
1.)
2.)
REQUIRED: Original copy of purchase order or buyer's order showing Audi
dealership has purchased MY05-MY14 Audi
vehicle
that has been identified as part of the Takata airbag recall.
-ANDREQUIRED: Claim form with authorized dealership personnel signature
Affected Models:
A3
A4/S4 Avant
A4/S4 Sedan
A4/S4 Cabriolet
RS4 Sedan
RS4 Cabriolet
A5/S5 Cabriolet
A6 Avant
A6 Sedan
S6 Sedan
Q5
MY05
$350
$350
-
MY06
$350
$350
$350
$400
$400
$400
$400
MY07
$350
$350
$350
$400
$350
$400
$400
$400
$400
$400
MY08
$350
$350
$350
$400
$350
$400
$400
$400
$400
$400
$400
MY09
$350
$350
$400
$400
$400
$400
$400
$400
MY10
$400
$450
$500
$500
$500
$500
$500
$500
MY11
$400
$450
$500
$500
$500
$500
$500
$500
MY12
$500
$575
$650
$650
$650
$650
$650
MY13 MY14
$500
$575
$650
$650 $650
$650
$650
$650
-
Dealership Acknowledgement:
By signing below, the dealership verifies that the associated VIN is eligible under the terms of the Official Program Rules.
Please see the official rules for full terms and conditions as well as the process for dealership reimbursement.
Authorized Dealership Signature
Printed Name & Title
Claimed VIN:
Date
6 Digit Dealer Code
Audi![]()
Takata Loyalty Program
July 6, 2016
to
September 30, 2016
Audi
Owner Loyalty Program - Takata
Claim Form A16UTAK1
This claim form and all supporting documentation must be submitted via email to: IncentiveClaims@audi
.com.
1.) REQUIRED: Proof of MY05-MY14 Audi
vehicle ownership - unexpired official state registration or insurance card.
vehicle must be identified as part of the Takata airbag recall.
2.)
-ANDREQUIRED: New vehicle sale agreement (Lease Contract or Buyer's Order) with customer signature and proper disclosures.
3.)
-ANDREQUIRED: Loyalty Program Claim Form with customer signature.
Check applicable customer incentive (only one):
Model Year
Eligible Models
Incentive
2016
A3 & S3 Sedan
$2,000
2016
A3 Cabriolet
$2,000
2016
A3 Sportback e-tron (Cash/APR)
$5,000
2016
A3 Sportback e-tron (AFS Lease)
$3,000
2016/2017
A4 & S4 Sedan
$2,000
2016/2017
A5, S5 & RS5 Coupe
$2,000
2016/2017
A5, S5 & RS5 Cabriolet
$2,000
2016
allroad
$2,000
2016/2017
A6 & S6
$3,000
2016/2017
A7, S7 & RS7
$3,000
2016/2017
A8 & S8
$3,000
2016/2017
Q3
$2,000
2016/2017
Q5 & SQ5
$2,000
2016/2017
TT & TTS Coupe / Roadster
$2,000
2017
Q7
$3,000
Customer Acknowledgement:
By signing below, the customer acknowledges that they have received the full benefit of the consumer incentive checked a
Customer Signature
Date
Printed Name
Dealership Acknowledgement:
By signing below, the dealership verifies that the customer is eligible under the terms of the Official Program Rules.
Please see the official rules for full terms and conditions as well as the process for dealership reimbursement.
Authorized Dealership Signature
Printed Name & Title
New VIN:
Loyalty VIN:
Date
6 Digit Dealer Code
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TSB/Document ID: TAKATA
Replacement Service Bulletin Number: 10107561
MFR Communication Date: 2016-08-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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