NHTSA ID Number: 10120351
Manufacturer Communication Number: 02-003-17-3300b
TSB/Document Date: 2017-10-21
Summary
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to:? Upper front strut bearing (A) damage. (CX-5 and Mazda6)? Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6)? The bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed, causing a popping noise. (Mazda6 only)? The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5 and Mazda6).
Technical
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
Subject:
02-003/17 - KNOCKING / SQUEAKING NOISE FROM FRONT SHOCK
ABSORBER, CREAKING NOISE FROM FRONT LOWER ARM
BUSHING
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red
beside the change bars.
Previously issued TSBs:
Date issued:
02-003/17
01/13/17 and 03/02/017
02-010/16
10/10/2016, 07/21/2016, 04/05/2016, 03/10/2016
02-006/16
02/23/2016
02-003/15
12/17/2015 and 02/04/2015
02-001/15
11/20/2015 and 01/14/2015
02-005/14
12/12/2014
02-005/13
08/24/2013 and 11/11/2013
APPLICABLE MODEL(S)/VINS
2016 CX-3 vehicles with VINs lower than JM1 DK ****** 136727 (produced before March 07, 2016)
2013-2016 CX-5 vehicles with VINs lower than JM3 KE ****** 896280 (produced before November 7, 2016)
2014-2016 Mazda6
2017 Mazda6 vehicles with VINs lower than JM1 GL ****** 117187 (produced before November 7, 2016)
(NOTE: 2016 CX-9 has been removed from this TSB. For CX-9 refer to bulletin 02-007/17)
DESCRIPTION
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on
rough roads and/or when turning the steering wheel while the vehicle is stopped.
The noise may be due to:
Upper front strut bearing (A) damage. (CX-5 and Mazda6)
Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6)
The bump stopper (C) may be contacting the strut bearing when the front shock absorber is
compressed, causing a popping noise. (Mazda6 only)
The front lower arm bushing (D) is making a creak type noise in wet road conditions. (CX-5 and
Mazda6).
Page 1 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation app lies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
Front Shock Absorber
Front Lower Arm
To eliminate the noise, the following mass-production changes have been made:
1. The material and production method of the front strut bearing (A) has been changed. (CX-5 and Mazda6)
2. A protector has been installed onto the coil spring. (CX-5 and Mazda6)
3. The shape of the bump stopper (C) will be modified in the future. (Mazda6 only)
4. The shape of the coil spring has been changed. (CX-3 only)
5. Friction of the lower arm bushing has been reduced by adding a dry coating. (CX-5 and Mazda6).
NOTE: The piston rod nut (B) requires replacement.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR OUTLINE
1. Use Special Service Tool (SST) ChassisEAR / EngineEAR II Combo JSP06608 or Wireless ChassisEAR
JSP97202 to confirm noise is coming from the front suspension when driving over bumps and/or turning the
steering wheel while the vehicle is stopped:
NOTE: SST JSP06608 and JSP97202 are available for purchase on Mazda E-Store.
Page 2 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
or
ChassisEAR / EngineEAR II Combo JSP06608
Wireless ChassisEAR JSP97202
2. Was the noise verified?
Yes - Use the table below to determine if the subject vehicle is a Type A, Type B, Type C, Type D,
or Type E vehicle.
No - This bulletin does not apply.
Year
20142016
2017
20132016
2016
Model
Type A
Type
D
Mazda6 JM1GJ****** 100001- 121430 121431- 404928 404929- 488592 All
Mazda6
JM1GL******
CX-5 JM3KE******
CX-3 JM1DK******
Type B
Type C
Type E
---
---
---
100001- 117187
---
---
100001 343673
---
343674 615843
---
615844 896280
---
---
---
---
100001136727
3. Use the table below to identify the appropriate repair.
Repair
Type A
(Perform On Both Sides)
1. Inspect the front strut bearing for damage. If
Perform
damaged, replace it.
2. Install the protector onto the coil spring. (Refer
Perform
to "Protector Installation Procedure")
3. Replace the lower arm bushing.
Perform
4. Replace the bump stopper. (Mazda6 Only)
Type B
Type C
Type D
Type E
Do Not
Perform
Do Not
Perform
Do Not
Perform
Do Not
Perform
Do Not
Perform
Do Not
Perform
Perform
Perform
Perform
Perform
Perform Perform Perform
Perform
Perform
Do Not
Perform
Do Not
Perform
NOTE:
Page 3 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
For removal/installation and disassembly/assembly of the front shock absorber, refer to the
workshop manual "FRONT SHOCK ABSORBER AND COIL SPRING
DISASSEMBLY/ASSEMBLY".
Before removing the mounting rubber, put the position mark so the mounting rubber can be
installed back in the original position.
CAUTION: It is not necessary to adjust the front wheel alignment because the front shock absorber and the
mounting rubber are not replaced. However, make sure to install the mounting rubber to the original
position.
REPAIR PROCEDURE
Inspect Front Strut Bearing for damage (For Vehicle Type A only)
1. Remove the front strut bearing and coil spring according to the MS3 online instructions or the Workshop
Manual (section 02-13 FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY).
2. Replace the front strut bearing if damaged*.
Install Protector onto Coil Spring (For Vehicle Type A, B and E)
Coil Spring Protector (A) Installation:
Page 4 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
1. Starting from the top of the coil spring, degrease the spring 1.5 coils downward.
2. Cut a thin strip of paper to 138 mm in length (or use a cloth type measuring tape).
NOTE: For CX-3, use 130 mm in length.
3. Place the strip of paper (or cloth measuring tape) along the inner side of the coil spring starting at point
(A).
4. Mark the spot on the spring where (B) is. (B) is the starting point for the protector installation.
5. Install the protector (A) onto the coil spring aligning the end (slant cut side) with the marking at spot (B).
NOTE: Install the protector so the gap (C) is evenly aligned around the outer edge of the coil spring.
Page 5 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
6. The inner side of the protector contains adhesive glue. After installing the protector onto the spring, press
the inner side to firmly adhere it to the spring.
7. Assemble the coil spring to the strut assembly and make sure the protector is seated onto the bearing
even when the shock absorber is fully extended.
Replace Bump Stopper (For all Mazda6 vehicles, Type D)
1. Remove the front strut bearing and coil spring according to MS3 online instructions or the Workshop
Manual (section 02-13 FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY).
2. Replace the bump stopper (C).
Page 6 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
3. Reinstall the front strut bearing and coil spring according to MS3 online instructions or the Workshop
Manual (section 02-13 FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY).
4. Repeat Steps 1 - 3 on the opposite side front suspension.
5. Verify repair.
Replace Lower Arm Bushing (For Vehicle Type A, B and C)
1. Remove the front lower arm (both sides) according to MS3 online instructions or the Workshop Manual
(section 02-13 FRONT LOWER ARM REMOVAL/INSTALLATION).
2. Remove the front lower arm bushing using the SSTs.
Set SSTs [49 G030 797 and 49 B025 004 (except CX-9)] and the front lower arm on a shop press as shown
in the figure and remove the front lower arm bushing.
Page 7 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
3. Install the front lower arm bushing (D) using SSTs.
Install the front lower arm bushing so that the projection (A) shown in the figure is pointing toward the front
(B) and out of the vehicle (C).
NOTE:
Before installing the new bushing, wipe the inside of the outer tube and make sure it is clean.
Apply soap suds to the front lower arm bushing to facilitate installation.
If soap suds gets in the inner pipe of the front lower arm bushing, always wipe it off using a cloth.
CAUTION: Make sure that the bushing has been properly inserted by checking that the tab of the bushing
is completely expanded as shown in the OK illustration.
Page 8 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
OK
Tab is completely expanded
NG
Tab is NOT completely expanded yet
4. After the installation, verify that the front lower arm bushing has been installed to the correct position by
the procedure shown in the figure.
Specification: Width: 5.6 +/- 0.8mm (0.22 +/- 0.03 in)
Measure the distance of the lower arm end face (A)
and the inner pipe bushing (B).
Measure the width as shown
5. Install the front lower arm (both sides) according to MS3 online instructions or the Workshop Manual
(section 02-13 FRONT LOWER ARM REMOVAL/INSTALLATION).
NOTE: For the joint sections with rubber bushings, raise the vehicle using a lift, and then temporarily tighten
the installation bolts. Then raise the vehicle using a wheel alignment lift rack (A) or lower the vehicle to the
Page 9 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
ground (to load the suspension). Use a torque wrench (B) to tighten the bolts (C) to the specified tightening
torque. The Mazda6 is shown below as an example.
6. Inspect the wheel alignment and adjust if necessary.
7. Verify repair.
PARTS INFORMATION
Part Number
KR27-34-38X
Description
Front Strut Bearing
Qty.
1 or 2
9YB0-41-237
Piston Rod Nut
2
KDY5-34-081
Protector
2
GHY9-34-111
or
Bump Stopper
2
GRT7-34-111
TK48-34-470 F. Lower Arm Rubber Bushing 2
Notes
Type A only
All
Non-reuseable nut R
Type A , B and E
Mazda6 only
GHY9-34-111 is a service part
GRT7-34-111 is a mass production part
Type A, B and C
WARRANTY INFORMATION
NOTE:
Page 10 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-003/17
Last Issued: 06/09/2017
This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Type A, B and C repairs have two different causal parts (front shock absorber and lower arm).
Submit two (2) separate claims.
Front Shock Absorber
Repair (All Types)
CX-5, Mazda6
Warranty Type
A
Symptom Code
82
Damage Code
9A
Part Number Main Cause
KR27-34-38X
Quantity
0, 1 or 2
Operation Number / Labor With front lower arm bushing
Hours
replacement
XXK8NDRX / 0.6 Hrs.
CX-5, Mazda6
A
82
9A
KR27-34-38X
0, 1 or 2
Without front lower arm
bushing replacement
XXKBKXRX / 0.9 Hrs.
CX-3
A
82
97
7777-SP-K08
0
XXL9PBRX / 0.9
Hrs.
Front Lower Arm Repair
(Type A, B and C)
Warranty Type
Symptom Code
Damage Code
Part Number Main Cause
Quantity
Sublet Code
Operation Number /
Labor Hours
CX-5 and Mazda6
A
82
93
TK48-34-470
2
If Wheel Alignment Check and Adjust was performed outside of shop, claim the
actual invoice amount with the sublet code "Z9" for CX-5 and Mazda6.
Replace both lower arm bushings
Select one applicable repair below
1. Wheel Alignment Check Adjust was performed outside of shop. XXK8NARX,
0.8Hrs. (CX-5 and Mazda6)
2. Wheel Alignment Check Adjust was performed at dealer using 4-wheel
alignment tester XXK8NBRX, 1.8Hrs. (CX-5 and Mazda6)
3. Wheel Alignment Check Adjust was performed at dealer using 4-wheel
alignment tester with Wireless Type.XXK8NCRX, 1.4Hrs. (CX-5 and Mazda6)
Page 11 of 11
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To det ermine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
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TSB/Document ID: 02-003-17-3300b
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION:FRONT:SHOCK ABSORBER
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- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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