NHTSA ID Number: 10120350
Manufacturer Communication Number: 02-007-17-3337
TSB/Document Date: 2017-10-21
Summary
Some vehicles may exhibit one or both of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the front lower arm bushing (A) making a stick-slip noise during wet road conditions. 2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stick-slip between the front strut bearing (B) and the coil spring (C).To eliminate the noise, the following mass-production changes have been made: 1. The coating treatment of the lower arm bushing has been changed to reduce friction and prevent stick-slip. 2. Protectors have been installed onto the coil springs to prevent stick-slip.
Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
02-007/17 - CREAKING NOISE FROM FRONT LOWER ARM BUSHING /
CLUNKING NOISE FROM FRONT SHOCK ABSORBER COIL SPRING
WHEN DRIVING OVER BUMPS
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
DESCRIPTION
APPLICABLE MODEL(S)/VINS
2016-2017 CX-9 vehicles with VINs lower than JM3TC******137841 (produced before Feb. 6, 2017)
Some vehicles may exhibit one or both of the following noises from the front suspension:
1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at
approximate 12 - 25 mph (20 - 40 Km/h). The noise occurs when the road surface is wet or after the vehicle
has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is
caused by the front lower arm bushing (A) making a stick-slip noise during wet road conditions.
2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stick slip between the front strut bearing (B) and the coil spring (C).
Page 1 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
To eliminate the noise, the following mass-production changes have been made:
1. The coating treatment of the lower arm bushing has been changed to reduce friction and prevent stick slip.
2. Protectors have been installed onto the coil springs to prevent stick-slip.
Modification
Starting VIN
Mass-Production Date
Change of Lower Arm Bushing
JM3TC******127909
Nov. 8, 2016
Installation of Protectors onto Coil Spring JM3TC******137841
Feb. 6, 2017
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR OUTLINE
Use Special Service Tools (SST) ChassisEAR / EngineEAR II Combo JSP06608 or Wireless ChassisEAR
JSP97202 to confirm noise is coming from the front suspension when driving over bumps:
ChassisEAR / EngineEAR II Combo JSP06608
Wireless ChassisEAR JSP97202
NOTE: SST JSP06608 and JSP97202 are available for purchase on Mazda E-Store.
NOTE:
• For removal/installation and disassembly/assembly of the front shock absorber, refer to the instructions on
MGSS online (FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY).
• Before removing the mounting rubber, put the position mark so the mounting rubber can be installed back
in the original position.
CAUTION: It is not necessary to adjust the front wheel alignment because the front shock absorber and the
Page 2 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
mounting rubber are not replaced. However, make sure to install the mounting rubber to the original
position.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Determine the vehicle type (A or B) by using the table below.
Vehicle
Type
VIN Range
Lower Arm Bushing Repair (Both
Sides)
Protector For Coil Spring (Both
Sides)
A
100001 127908
Replace with modified parts
Install protector
B
127909 137841
DO NOT replace parts
Install protector
Vehicle Type A: Replace lower arm bushing with modified part (both sides)
1. Remove the front lower arm assembly (both sides) according to the instructions on MGSS online
(FRONT LOWER ARM REMOVAL/INSTALLATION).
2. Remove the front lower arm bushing using the SSTs.
Set SSTs (49 G030 797 and 49 US16 004) and the front lower arm on a shop press (as shown below) and
remove the front lower arm bushing.
SST Dimensions: Outer Diameter: 56mm, Inner Diameter: 50mm, Height: 40mm
Page 3 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
3. Install the new modified front lower arm bushing using SSTs.
NOTE：
・Apply soap suds to the new bushing to facilitate installation.
・Before installing the new bushing, wipe the inside of the outer tube and make sure it is clean.
・If soap suds get in the inner pipe of the new bushing, wipe it off using a cloth.
CAUTION:Make sure that the new bushing has been properly inserted by checking that the tab of the
bushing is completely expanded (as shown below left).
Page 4 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda
v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
A = GOOD B = NO GOOD
4. Verify that the new bushing is installed in the correct position by measuring the protruded part (A - B) as
shown below.
Width of protrusion: 5.6 +/- 0.8mm (0.22 +/- 0.03 in)
5. Install the front lower arm assembly (both sides) to the vehicle according to the instructions on MGSS
online (FRONT LOWER ARM REMOVAL/INSTALLATION).
NOTE: For the joint sections with rubber bushings, raise the vehicle using a lift, and then temporarily tighten
the installation bolts. Then raise the vehicle using a wheel alignment lift rack (A) or lower the vehicle to the
ground (to load the suspension). Use a torque wrench (B) to tighten the bolts (C) to the specified tightening
torque.
Mazda6 shown below as an example:
Page 5 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
6. Inspect the front wheel alignment and adjust it if necessary according to the instructions on MGSS online
(FRONT WHEEL ALIGNMENT).
7. Verify the repair.
Vehicle Type A and B: Install protector onto coil spring (both sides)
1. Remove the coil spring of the front shock absorbers (both sides) according to the instructions on MGSS
online (FRONT SHOCK ABSORBER AND COIL SPRING REMOVAL/INSTALLATION).
NOTE: When the lower arm bushings are not replaced, perform the following step so that a front wheel
alignment not unnecessary.
Put a position mark before removing the mounting rubber, so the mounting rubber can be reinstalled back
to the original position. If this is done, it won't be necessary to perform a front wheel alignment because the
front shock absorber and the mounting rubber were not replaced.
2. Degrease one turn of the spring from the top.
Page 6 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
3. Install the protector onto the coil spring aligning the end of the protector as shown below.
NOTE: Install the protector so that the gap (A) is: 4.5 +/- 4.0mm (0.177 +/- 0.157 in)
4. The inner side of the protector contains adhesive glue (B), so, after the installation, press on the protec tor
to adhere it to the spring.
5. Assemble and install the shock absorbers according to the instructions on MGSS online (FRONT
SHOCK ABSORBER AND COIL SPRING REMOVAL/INSTALLATION).
6. Verify the repair.
PARTS INFORMATION
Parts Number
Description
TK48-34-470
Front Lower Arm Rubber Bushing
2
---
TKY8-34-081
Protector Tube
2
---
2
Replace
9YB0-41-414 Piston Rod Nut, Front Shock Absorber
Qty. Notes
WARRANTY INFORMATION
Page 7 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
According to the replaced part(s),use the following warranty information to submit claim(s).
Case Lower Arm Bushings Protectors
1
Replaced
2
---
Warranty Information Use Only
Installed Use A and B and submit two claims separately
Installed
Use C only
A. Replaced Lower Arm Bushing With Modified Parts (Both Sides)
Warranty Type
A
Symptom Code
82
Damage Code
93
Part Number Main Cause
TK48-34-470
Quantity
2
Lower Arm Bushing, Replace (Both sides)
Select one applicable to the actual repair.
Operation Number / Labor Hours:
Sublet Code:
1.Front Wheel Alignment Check Adjust was
performed at sublet shop.
XXMBMARX, 0.9 Hrs.
2.Front Wheel Alignment Check Adjust was
performed at dealer using 4-Wheel Alignment
Tester.
XXMBMBRX, 2.0 Hrs.
3.Front Wheel Alignment Check Adjust is performed
at dealer using 4-wheel alignment tester with
Wireless Type.
XXMBMCRX, 1.6 Hrs.
If Wheel Alignment Check and Adjust was performed
at sublet shop, claim the actual invoice amount with
the sublet code “C1”.
Page 8 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 02-007/17
Last Issued: 06/09/2017
B. Installed Protectors onto Coil Springs (Both Sides)
NOTE: Use this SRT when the lower arm bushings are replaced at the same time. The time for the
duplicated operations incurred
for both operations is reduced.
Warranty Type
A
Symptom Code
82
Damage Code
93
Part Number Main Cause
Quantity
Operation Number /
Labor Hours:
TKY8-34-081
2
XXN26ARX / 0.6 Hr.
C. Installed Protectors onto Coil Springs (Both Sides)
NOTE: Use this SRT only when the protectors are installed on the springs (modified lower arm bushings
are already installed
on the vehicle.)
Warranty Type
A
Symptom Code
82
Damage Code
93
Part Number Main Cause
Quantity
Operation Number /
Labor Hours:
TKY8-34-081
2
XXN26BRX / 0.9 Hr.
Page 9 of 9
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
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