Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
09-021/17 - 2014-2017 MAZDA3 - RATTLE NOISE FROM FRONT DOOR
GLASS

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red
beside the change bars.

Previous TSBs:
Date(s) Issued:
09-038/16
10/25/16 and 06/09/16
09-016/15
05/18/15
09-017/14 08/29/14, 03/05/14 and 08/18/14
09-011/13
04/17/13

APPLICABLE MODEL(S)/VINS
2014-2017 Mazda3

DESCRIPTION
Some vehicles may experience a rattle noise from the front door glass when driving with the window open
approx. 1/2 to 4 inches (1 - 10 cm).

The rattle noise may be caused by insufficient holding force of the glass run channel. To increase the
holding force, the shape of glass run channel has been changed and non-woven pads have been attached
to the glass run channel.
Customers having this concern should have their vehicle repaired using the following repair procedure.

Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

REPAIR PROCEDURE
1. Verify the customer concern. The rattle noise should go away when holding the slightly opened
window by hand or when the window is completely closed.








If the noise goes away, proceed to the next step to attach non-woven pads to Positions A
and/or B of the glass run channel (C) as shown below.
NOTE: Depending on vehicle type, a non-woven pad or resin foam may have already been
attached to Position A. In this case, it is not necessary to attach additional non-woven pads
to this position.
If the noise does not go away, this service bulletin does not apply. Troubleshoot the noise
according to section 09 (Body and Accessories) of the MS3 online instructions or the
Workshop Manual.

(O = Outer, F = Front, J = Molded Joint Line, R = Rear)

2. Obtain the 0.25mm thick pad from the Noise Parts Set and cut pads to size for the position(s)
according to vehicle type listed in the tables below.
Mazda3 (Japan Built)

Vehicle
Type
A
B

Production Date

VIN Range

On or before
JM3BM******
7/1/14
On or after 7/2/14 JM3BM******

Position and Size (T x W x L
mm)
100001 to 218352
218353 to 999999

Position A
O (1 x 7 x
50)
X

Position B
O (1 x 7 x
40)
O (1 x 7 x
40)

Page 2 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

Mazda3 (Mexico Built)

Vehicle
Type
A
B

Production Date

VIN Range

On or before
3MZBM******
6/2/14
On or after 6/3/14 3MZBM******

Position and Size (T x W x L
mm)
100001 to 117653
117654 to 999999

Position A
O (1 x 7 x
50)
X

Position B
O (1 x 7 x
40)
O (1 x 7 x
40)

O: Attach the specified size of non-woven pad.
X: A non-woven pad or a resin foam has already been attached to this position, so it is not necessary to
attach another one.
3. Using a straight-edge and sharp knife, cut the pad into the sizes necessary for the vehicle repair,
then stack the 4 pieces on top of one another to create a 1mm thick pad.

Page 3 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

4. Open the door glass fully and pull the glass run channel off of the door frame (right side glass run
channel shown below).

5. Degrease the glass run channel where the pads for Positions A and/or B will be attached to the glass
run channel.
NOTE: Depending on the vehicle type, degreasing is not necessary for Position A if a non-woven pad
or a resin foam has already been attached there.

6. Apply an adhesion promoter (one that is suitable for use on plastic) to the locations where the pads
will be attached.
NOTE:




Obtain adhesion promoter locally.
Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products
cannot be obtained, any adhesion promoter suitable for plastic can be used.

Page 4 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

7. According to the vehicle type, attach the non-woven pad(s) to the glass run channel as shown below.
POSITION A:Attach 50mm pad (A) BELOW the molded joint line (J) as shown below.

Vehicle: Mazda3 - Type A

Pad Size: 1 x 7 x 50mm

(O = Outer, F = Front, G = Glass Run Channel (RH), J = Molded
Joint Line, R = Rear)
POSITION B: Attach 40mm pad (A) right ABOVE the molded joint line (J) as shown below.
NOTE: The images below are of a perspective view. Attach the 40mm pad along the uneven line of the
back-side of the lip.

Vehicle: Mazda3 - Type B

Pad Size: 1 x 7 x 40mm

(O = Outer, F = Front, J = Molded Jointed Line, R = Rear)
8. Reinstall the glass run channel back to the original position.
9. Operate the door glass up and down to verify proper operation.
10. Repeat the repair on the glass run channel on the other side if necessary.

Page 5 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 09-021/17

Last Issued: 06/12/2017

PARTS INFORMATION
Part Number Description Qty.
TA01-76-100 Noise Parts Set 1

Notes
Non-woven fabric: 0.25mm thick
(One sheet can repair 5 to 12 vehicles, depending on the vehicle type)

WARRANTY INFORMATION
NOTE:





This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type
Symptom Code
Damage Code
Part Number Main
Cause
Quantity

A
82
97
****-59-605* / ****-58-605*
NOTE: Check the GEPC for the part number of the glass run
channel applicable to the VIN of the repaired vehicle.
0
Attach sheet to Position B only

Operation Number /
Labor Hours
Attach sheet to Positions A and B

XXL41XRX / 0.2 Hrs.
(one side)
XXL42XRX / 0.3 Hrs.
(both sides)
XXJ5CXRX / 0.3 Hrs.
(one side)
XXJ5DXRX / 0.4 Hrs.
(both sides)

NOTE: Do not claim the noise parts set (P/N TA01-76-100) as a related part. The amount of pad and
adhesion promotor used for this repair is included in the labor allowance.

Page 6 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.