ASTON MARTIN CLIENT SERVICES

SERVICE POLICY LETTER
Reference number:

SPL-30-0578V2

Subject:

DB11 Essential Aftersales Launch Information

Applicable to:

All Dealers

Distribute to:

After Sales Manager
Executive Manager
Service Manager
Sales Manager

Issued: 06 September 2017

Warranty Staff
Technician(s)
Parts Staff

Reason for Version 2 of this Service Policy Letter (SPL-30-0578V2).
We have issued Version 2 of this Service Policy Letter because we have amended the details of one of the special tools.
The changes to the document have a black line adjacent to them in the margin. Please destroy all copies of SPL-30-0578 and
replace them with this Service Policy Letter SPL-30-0578V2.
Dear Colleagues,
The delivery of DB11 will start very soon and this important new model introduces many new systems and components
that are new to Aston Martin. Many of the new features in DB11 will set the benchmark for future models.
Because of the many differences between DB11 and previous models, most of the functions that are related to the
maintenance, service and repair of the vehicle are different too.

New Features Introduced for DB11
DB11 has many new attributes that are all designed to enhance performance, drive and build quality while increasing
efficiency and reducing the environmental impact of the vehicle. The main features are shown in the list below. Please
refer to the Product Marketing Bulletin for more information.
• Aston Martin’s new AE31 5.2 litre V12 twin-turbocharged engine
• Stop-start technology
• Intelligent cylinder activation
• 8-speed transmission with paddle shift with GT, Sport and Sport+ modes.
• LED head and tail lights
• Dynamic Torque Vectoring (DTV)
• Active rear spoiler and virtual spoiler (Aston Martin Aeroblade)
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• Full colour TFT (Totally Flat Screen) LCD (Liquid Crystal Display) instruments
• A completely new infotainment system that fully integrates the audio, satellite navigation and phone systems
• Optional touch sensitive and rotary master control for the infotainment system
• Keyless Entry and Keyless Go
• Dual-zone climate control.

Important Maintenance Differences of DB11
Electronic Modules
CAUTION: DO NOT INTERCHANGE ANY ELECTRICAL MODULES FROM ONE DB11 TO ANOTHER. IF
YOU DO, THE MODULES CAN BE PERMANENTLY DAMAGED.
IMPORTANT:
You will not be able to configure a module taken from another vehicle. If you try to do so, you will damage the module
from the other vehicle and make it unusable on the vehicle from which it was removed.
DB11 is not like other Aston Martin and Lagonda vehicles. If you think that a module has failed, you cannot install a
module from a donor vehicle to test it.
We are working to make the data available that will tell you which modules can be interchanged and/or configured.
Engine Coolant
The AE31 engine uses “FROSTOX HT12” anti-freeze in its coolant. Do not use any other type of anti-freeze in this
engine. Frostox is now available from Parts Operations.
Air Conditioning Refrigerant
Because of EU legislation, from 17MY, all Aston Martin vehicles in EU certificated countries have a different air
conditioning refrigerant installed. This refrigerant is HFO-R1234yf. Refer to “Air Conditioning Service Unit“ for
information about the necessary equipment for this refrigerant.
CAUTION: DAMAGE WILL BE CAUSED IF THE INCORRECT REFRIGERANT IS INSTALLED IN THE AIR
CONDITIONING SYSTEM. YOU MAY ALSO BE LIABLE FOR PROSECUTION. THE
REFRIGERANTS AND THE COMPRESSOR OILS MUST NOT BE MIXED IN THE VEHICLE OR IN
THE SERVICING EQUIPMENT.

Maintenance and Support Documentation
A part of the ongoing development and improvement of the workshop data that we plan to provide for future models, we
are increasing the use of 3D technology. This will to make it quicker and easier to find the information you are looking for
and explore the construction and components of the vehicle in a 3D environment.
In the DCS portal, we have added a new tab in the After Sales (1) area. Click on the “WORKSHOP INFORMATION” tab
(2) and then click to select DB11 (3) (refer to Figure 1).
Note:

This area of the DCS portal is still under development and can change from time to time.

Figure 1

1.

A list of workshop data for that model will show (refer to Figure 2). There are links to the following manuals: The
Workshop Manual

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2.

The New Description and Operation Manual

3.

The New Electrical Information Manual.

SPL-30-0578V2

Figure 2

Please refer to the headings below for more information about the manuals.
Note:

You must use Internet Explorer and have the “Cortona” viewer plug-in installed on your computer to
view the 3D content.

The Workshop Manual
The Workshop Manual for DB11 is in the same easy-to-use format as other recent models.
Many procedures in the DB11 WSM now follow a slightly different format. Where installation procedures are the same as
the removal procedures but in reverse, there is no longer a complete procedure for each. Instead there is a note to
highlight that “Installation is the opposite of the removal sequence”.
Any notes that are required for installation, such as torque figures, are added as a subtext. Torque figures are also now
highlighted in bold so it is easier to scan through the document quickly and see them.
The result is that the full procedure can be printed out easier, and the torque figures are collected in fewer pages, rather
than spread out through a larger document.
Any procedures that are not the same for removal and installation follow the existing format, with full removal and
installation steps given.
Many of the most important procedures are available now for DB11. The remaining procedures will be added soon.
The New Description and Operation Manual
We have now created a separate Description and Operation manual that will give your technicians and other staff
important information about the vehicle’s components and systems. The new Description and Operation manual is in a
similar format to recent Parts Manuals and has 3D interactive content (refer to Figure 3). This exciting new function will
let you view a ghosted image of the vehicle (1) that you can rotate and zoom. All of the components in a system are
shown with descriptive text at the left (2). Links in the text (3) let you zoom in on a selected part.

Figure 3

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The New Electrical Information Manual
This significant new addition to the workshop information will give valuable data about the electrical components and
systems of DB11. At the moment, two main categories are available:
1.

Electrical Component Locations

2.

Electrical System Views

This is a new manual that will be continuously developed.
1. Electrical Component Locations
A 3D viewer that lets you see where all of the important fuses, ground connections and modules are located on the
vehicle.
2. Electrical System Views
From this area, you can choose a specific electrical system of the vehicle and then view wiring and connector data.
From the first electrical systems views page, click on a system in the menu on the right of the page. The vehicle system
will show.
Select an electrical system page from the “Catalogue Page” drop down menu (1) (refer to Figure 4). You will now see the
wiring diagram (2) for the system and a list of the components (3) in that system.
If you click on a component reference (4) in the list (3), The item will be highlighted in yellow in the 3D view (5) and in
the wiring diagram (6). If you double click on the component reference (4), the 3D view will zoom in to that component.
You can use zoom and pan to navigate around both the 3D view and the wiring diagram.

Figure 4

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The Parts Manual
The Parts manual for DB11 is now available on the DCS portal (refer to Figure 5.
1.

Click on the “Parts” menu item (1).

2.

Click on the “PARTS MANUALS” tab (2).

3.

Click on the DB11 image (3).

A new introduction in the Parts Manual is the addition of the special tools for DB11. You can see the special tools and
their use in the Cortona 3D viewer. Refer to “Special Tools“ below.

Figure 5

Maintenance Sheet
There is a specific maintenance sheet for DB11 that is now available on the DCS portal in:
After Sales>Dealer Support>DB11>Forms>Vehicle Maintenance Sheet.

Unique Tools and Equipment
Special Tools
An example of the special tools section of the Parts Manual is shown in Figure 6. The first page will show all of the special
tools in their related positions to the vehicle. If you click on the drop-down menu (1), you can choose the tools for a
specific area of the vehicle. Use the view buttons (2) to select between rotate, zoom, move and so on. When you hover
the mouse cursor over a tool image (3), the tool data will be highlighted (4) in the table at the right of the page. You can
also click on the part description and the part in the image will be highlighted yellow. If you double-click on the tool
name, the view will zoom in to the image of the tool.

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Figure 6

The following table gives a list of all of the special tools that are specific only to DB11. These tools are mandatory and will
be sent to you from Parts Operations. You will be invoiced through your parts account in the usual way.
Table 1

AML Part
Number

Description

43-28442

DB11 Engine Support
Brackets

43-27939

43-28443

DB11 V12 Front
Engine Lifting Eyes

43-8442 / 4328445

43-28444

DB11 V12 Rear Engine
Lifting Eyes

43-28445

43-28445

DB11 Engine Lifting
Support

43-28443 and
43-28444

September 2017

Image

Used with

Used with (Image)

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AML Part
Number

Description

43-28446

DB11 IP Trolley
Adaptors

43-28096

43-28447

DB11 Door Trolley
Adaptors

43-28095

43-28448

DB11 Front Sub Frame
Trolley Front Support
Arms

43-27981

43-28449

DB11 Rear Sub Frame
Trolley Front Support
Arms

43-27981

43-28450

DB11 Rear Sub Frame