CAMPAIGN
BULLETIN

QUALITY ACTION

Automatic Transmission
Dealer Inventory
Reference: PC564
Date: April 28, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:
MY2017 Titan XD
Gasoline – 4WD

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

1,113

April 28, 2017

NO

*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to perform several inspections on
1,113 specific 2017 Titan XD Gasoline 4-wheel drive vehicles identified in Service Comm.
Dealer will perform the following:
 A/T Fluid Leak/Engine Oil Cooler Hose Inspection
 Rear Prop Shaft Bolt Torque Inspection
 Front Prop Shaft Bolt Torque Inspection
 Power Steering Box Leak Inspection
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to complete this inspection
prior to sale to help ensure customer satisfaction.
*****What Dealers Should Do*****
1. Verify if vehicles currently in new dealer inventory are affected by this service action
using Service Comm I.D. PC564
 New vehicles in dealer inventory can also be identified using DBS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Use the attached procedure to inspect the vehicle and, if necessary, repair.
3. The service department should submit the applicable warranty claim for the action(s)
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in new vehicle inventory. Nissan
requests dealers to perform this repair on new vehicles in inventory prior to being retailed
to help ensure customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PC564 | Original Document

PC564 – TITAN XD (A61G, 4WD)
MULTI-POINT INSPECTION

SERVICE PROCEDURE:
Inspection 1: A/T Fluid Leak Inspection
1. Verify the VIN of the affected Vehicle.

2. Raise the vehicle on a lift (Figure 1).

Figure 1

Front of Truck

3. Locate the front under cover (Figure 2).

Front
Under
Cover
Figure 2

Front of Truck

4. Remove the front under cover (Figure 3).


Standard: Remove the (7) front under
cover bolts.



Pro-4X: loosen the (3) bolts and
remove the (4) hex head bolts.
Front of Truck, Pro-X4

Figure 3
Front of Truck

A/T
Fluid
Warmer
lve
5. Locate the A/T fluid warmer and Engine
Oil Cooler at the front of the oil pan
(Figure 4, 5).

A/T
Fluid
Warmer
lve

Engine
Oil
Cooler
Figure 4

Engine
Oil
Cooler
Figure 5

6. Inspect four A/T Warmer Hoses for proper configuration (Figure 6).
A. Straight tube hose placement: hose pushed all the way until flush with warmer
housing.
B. Bent tube hose placement: hose pushed all the way to stop/lip or outward flare.

C. Clamp placement
hose.

C ; clamp located 5MM +or- 2MM (1/8th to 1/4 inch) from end of

EXAMPLES OF PROPER CONFIGURATION

Coolant
Hose
Pushed
to Lip

C

A/T Oil Hose Flush
with Warmer Housing

C

C
Coolant
Hose
Pushed
to Lip

A/T Oil Hose Pushed
to Flare

C
Figure 6

7. EXAMPLES OF A/T WARMER HOSE CONNECTIONS THAT REQUIRE
ADJUSTMENT.


Grenade pin not released (Figure 7).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 8).



Clamp not seated properly on hose (Too close to barb lip) (Figure 9).



Hose not seated properly on barb (Check hose insertion length) (Figure 10).

EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Grenade Pin Not Released

Clamp Not Seated Properly on Hose

Grenade
Pin

Figure 7

Figure 8

Clamp Not Seated Properly on Hose

Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 9

Figure 10

8. CORRECT ANY HOSES NOT PROPERLY INSTALLED, REFERENCE STEP 6
(FIGURE 6).

9. Inspect two engine oil cooler hoses for proper configuration (Figure 11).
A. Bent tube hose placement: hose pushed to the lip on the oil cooler pipe.
B. Clamp placement B : clamp located 7MM +or- 2MM or approximately (3/16 to 3/8
inch) from the end of the hose.

EXAMPLES OF PROPER CONFIGURATION
Engine Oil Cooler
B

B

Coolant
Hose
Pushed to
Lip
Coolant
Hose
Pushed to
Lip

Figure 11

10. EXAMPLES OF ENGINE OIL COOLER HOSE CONNECTIONS THAT REQUIRE
ADJUSTMENT.


Clamp not released/Clamp loose (Figure 12).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 13).



Clamp not seated properly on hose (Too close to barb lip) (Figure 14).



Hose not seated properly on barb (Check hose insertion length) (Figure 15).
EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Clamp Not Released

Clamp Not Seated Properly on Hose

Clamp Not
Released

Clamp in
Wrong
Location
Figure 12

Figure 13

Clamp Not Seated Properly on Hose

Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 14

Figure 15

11. CORRECT ANY ENGINE OIL COOLER HOSES NOT PROPERLY INSTALLED,
REFERENCE STEP 9 (FIGURE 11).
 Do NOT install engine undercover at this time.
12. Once Inspection is complete and all hoses are properly installed, move to
Inspection 2.

Inspection 2: Rear Prop Shaft Bolt Torque

1. Locate the (4) rear prop shaft bolts at
the transfer case (Figure 1).

2. Using a suitable tool apply LIGHT to
MODERATE force to one of the 19MM
bolts, repeat on the other bolts
(Figure 2).
A. If any of the bolts move (NOT the
prop shaft) replace all 4 of the rear
prop shaft bolts and nuts, (see Parts
Information).


Transfer
Case

Prop Shaft
Bolts

Front of Truck
Figure 1

Torque NEW Rear Prop Shaft bolts
and nuts:
105Nm (77 ft-lb)

B. If bolts do not move (are tight) go to
inspection 3.
3. Once Inspection is complete and all
bolts have been checked for torque
and/or replaced, move to
Inspection 3.
Figure 2

Inspection 3: Front Prop Shaft Bolt Torque

1. Locate the (4) front prop shaft bolts at
the front differential (Figure 1).

Front Prop
Shaft Bolts
Figure 1
2. Place a 17MM box end wrench on one
of the inside nuts, while holding the
Prop Shaft in place apply LIGHT to
MODERATE force, repeat on the other
bolts. (Figure 2):
A. If any of the bolts move (NOT the
prop shaft) replace all 4 of the
front prop shaft bolts and nuts, (see
Parts Information).


Torque NEW Front Prop Shaft bolts
and nuts:
80Nm (59 ft-lb)

B. If bolts do not move (are tight) go to
Inspection 4.
3. Once Inspection is complete and all
bolts have been checked for torque
and/or replaced, move to
Inspection 4.

Figure 2

Inspection 4: POWER STEERING BOX
LEAK

1. Locate the power steering box
connections for the Power Steering
Hose Assembly (Pressure) and Power
Steering Hose Assembly (Return).
(Figure 1, 2, 3).

Front of Truck

Steering
Gear Box
Connections
in This Area

Steering
Gear Box

Figure 1
Front of Truck

2. Inspect for LEAKS between the
Steering Gear Box and Power Steering
Hose Assembly (Pressure) and Power
Steering Hose Assembly (Return)
connections. (Figure 3).


If NO LEAK found, inspection is
complete, proceed to step 12 to
install front under cover.



If LEAK found, proceed to step 3.

Steering
Gear Box
Connections

Figure 2
Power
Steering
Hose
Assembly
(Pressure)

Check
for Oil
Leaks