CAMPAIGN
BULLETIN

QUALITY ACTION

Automatic Transmission
Dealer Inventory
Reference: PC563
Date: April 28, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:
MY2017 Titan XD
Gasoline – 2WD

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

430

April 28, 2017

NO

*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to perform several inspections on 430
specific 2017 Titan XD Gasoline 2-wheel drive vehicles identified in Service Comm.
Dealer will perform the following:
 A/T Fluid Leak/Engine Oil Cooler Hose Inspection
 Power Steering Box Leak Inspection
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to complete this inspection
prior to sale to help ensure customer satisfaction.
*****What Dealers Should Do*****
1. Verify if vehicles currently in new dealer inventory are affected by this service action
using Service Comm I.D. PC563
 New vehicles in dealer inventory can also be identified using DBS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Use the attached procedure to inspect the vehicle and, if necessary, repair.
3. The service department should submit the applicable warranty claim for the action(s)
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in new vehicle inventory. Nissan
requests dealers to perform this repair on new vehicles in inventory prior to being retailed
to help ensure customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PC563 | Original Document

PC563 – TITAN XD (A61G, 2WD)
MULTI-POINT INSPECTION

SERVICE PROCEDURE:
Inspection 1: A/T Fluid Leak Inspection
1. Verify the VIN of the affected Vehicle.

2. Raise the vehicle on a lift (Figure 1).

Note: 4WD shown, 2WD similar.

Figure 1

Front of Truck

3. Locate the front under cover (Figure 2).

Front
Under
Cover
Figure 2

Front of Truck

4. Remove the front under cover (Figure 3).


Remove the (7) front under cover
bolts.

Figure 3
Front of Truck

5. Locate the A/T fluid warmer and Engine
Oil Cooler at the front of the oil pan
(Figure 4, 5).

Note: 4WD shown, 2WD similar.

A/T
Fluid
Warmer
lve

A/T
Fluid
Warmer
lve

Engine
Oil
Cooler
Figure 4

Engine
Oil
Cooler
Figure 5

6. Inspect four A/T Warmer Hoses for proper configuration (Figure 6).
A. Straight tube hose placement: hose pushed all the way until flush with warmer
housing.
B. Bent tube hose placement: hose pushed all the way to stop/lip or outward flare.

C. Clamp placement
hose.

C ; clamp located 5MM +or- 2MM (1/8th to 1/4 inch) from end of

EXAMPLES OF PROPER CONFIGURATION

Coolant
Hose
Pushed
to Lip

C

A/T Oil Hose Flush
with Warmer Housing

C

C
Coolant
Hose
Pushed
to Lip

A/T Oil Hose Pushed
to Flare

C
Figure 6

7. EXAMPLES OF A/T WARMER HOSE CONNECTIONS THAT REQUIRE
ADJUSTMENT.


Grenade pin not released/Clamp loose (Figure 7).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 8).



Clamp not seated properly on hose (Too close to barb lip) (Figure 9).



Hose not seated properly on barb (Check hose insertion length) (Figure 10).

EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Grenade Pin Not Released

Clamp Not Seated Properly on Hose

Grenade
Pin

Figure 7

Figure 8

Clamp Not Seated Properly on Hose

Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 9

Figure 10

8. CORRECT ANY HOSES NOT PROPERLY INSTALLED, REFERENCE STEP 6
(FIGURE 6).

9. Inspect two engine oil cooler hoses for proper configuration (Figure 11).
A. Bent tube hose placement: hose pushed to the lip on the oil cooler pipe.
B. Clamp placement B : clamp located 7MM +or- 2MM or approximately (3/16 to 3/8
inch) from the end of the hose.

EXAMPLES OF PROPER CONFIGURATION
Engine Oil Cooler
B

B

Coolant
Hose
Pushed to
Lip
Coolant
Hose
Pushed to
Lip

Figure 11

10. EXAMPLES OF ENGINE OIL COOLER HOSE CONNECTIONS THAT REQUIRE
ADJUSTMENT.


Clamp not released/Clamp loose (Figure 12).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 13).



Clamp not seated properly on hose (Too close to barb lip) (Figure 14).



Hose not seated properly on barb (Check hose insertion length) (Figure 15).
EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Clamp Not Released

Clamp Not Seated Properly on Hose

Clamp Not
Released

Clamp in
Wrong
Location
Figure 12

Figure 13

Clamp Not Seated Properly on Hose

Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 14

Figure 15

11. CORRECT ANY ENGINE OIL COOLER HOSES NOT PROPERLY INSTALLED,
REFERENCE STEP 9 (FIGURE 11).
12. Once Inspection is complete and all hoses are properly installed, move to
Inspection 2.

Inspection 2: POWER STEERING BOX
LEAK

1. Locate the power steering box
connections for the Power Steering
Hose Assembly (Pressure) and Power
Steering Hose Assembly (Return).
(Figure 1, 2, 3).

Front of Truck

Steering
Gear Box
Connections
in This Area

Steering
Gear Box

Figure 1
Front of Truck

Note: 4WD shown, 2WD similar
(Figure 2).

Steering
Gear Box
Connections

2. Inspect for LEAKS between the
Steering Gear Box and Power Steering
Hose Assembly (Pressure) and Power
Steering Hose Assembly (Return)
connections. (Figure 3).


If NO LEAK found, inspection is
complete, proceed to step 9 to
install front under cover.



If LEAK found, proceed to step 3.

Figure 2
Power
Steering
Hose
Assembly
(Pressure)

Check
for Oil
Leaks

Power
Steering
Hose
Assembly
(Return)

Figure 3

3. Remove the Power Steering Hose
Assembly brackets and hose clamps to
loosen lines.

Front Cross Member Area



Remove the power steering hose
clamp and the power steering pipe
clamp bracket bolts from the front
cross member (Figure 4).
Remove
Hose
Clamp
Bolt

Remove
Clamp
Bracket
Bolt

Figure 4



Remove the two power steering pipe
clamp bracket bolts from the driver’s
side front frame rail (Figure 5).
Remove
Clamp
Bracket
Bolt
Figure 5

4. Remove Power Steering Hose Assembly
(Pressure & Return) eye bolts
(Figure 6).


Remove old copper sealing washers
and discard.



Inspect and clean any debris from
copper sealing washer mating
surfaces.

Behind Front Cross Member
Remove
Power
Steering
Assembly
(Pressure)
Eye Bolt

Note: Have drain pan available to
collect spillage.

Remove
Power
Steering
Assembly
(Return)
Eye Bolt

Note: When removing components
such as tubes/lines, etc., cap or plug
openings to prevent fluid from spilling.
Caution: Do not reuse drained power
steering fluid.

Figure 6

Caution: Do not reuse copper sealing
washers.

5. Install Power Steering Hose Assembly
(Pressure & Return) connection eye
bolts with four new copper sealing
washers (Figure 7).


Dispose of old
Copper Washers
and Install New.

Torque Power Steering Hose
Assembly (Pressure/Return)
connection eye bolts to:
45N.m (33 ft-lb)

Caution: Do not reuse copper sealing
washers.
6. Reinstall power steering hose bracket
bolts: Torque bolts to 9N.m (80 in-lb)
7. Proceed to step 8 for refilling and
air bleeding the hydraulic system.

Dispose of old
Copper Washers
and Install New.

Figure 7

Power
Steering
Hose
Assembly
(Pressure)

Power
Steering
Hose
Assembly
(Return)

8. REFILLING AND AIR BLEEDING HYDRAULIC SYSTEM
CAUTION: Do not deviate from instructions or damage may occur.
NOTE: The following procedure will require an assistant for steps 10 through 13.
1.
2.
3.
4.

Allow vehicle to cool to room temperature.
Verify that all power steering hydraulic connections are made and tightened to specifications.
Turn front wheels fully left, lightly touching wheel stop.
Fill power steering fluid reservoir to top just below neck and install the power steering fluid reservoir
cap.
5. Start the engine. After two seconds, stop the engine.
CAUTION:
• Do not crank and run engine for more than two seconds or new air may be drawn
into the power steering system and pump damage may occur.
• Do not turn steering wheel at this time or new air may be drawn into the power
steering system and pump damage may occur.
6. Remove power steering fluid reservoir cap and fill power steering fluid reservoir to top just below neck.
Reinstall power steering fluid reservoir cap.
7. Repeat Steps 5 and 6 until power steering fluid level stabilizes at the top of reservoir just below the
neck.
NOTE: Tank will need to be filled approximately 4 – 6 times. If power steering fluid is extremely foamy,
allow vehicle to stand for a few minutes, then repeat Steps 4, 5 and 6.
8. Remove power steering reservoir cap.
9. Verify that power steering fluid has stabilized to top of reservoir just below neck. Add power steering
fluid if necessary.
NOTE: Complete steps 10 through 13 without stopping between steps.
10. Have an assistant start the engine. The power steering fluid reservoir level will immediately begin to
drop.
11. Quickly add power steering fluid to keep the fluid level at the COLD MAX line until the fluid level has
stabilized.
12. Keep engine running and have the assistant slowly (approximately 90° [1/4 turn] per second) turn
the steering wheel completely from left to right, then back to the left, lightly contacting the steering
stops at the end of each turn, while adding power steering fluid to keep fluid level at the COLD MAX
line.
13. Reinstall the power steering reservoir cap, then have assistant stop the engine.
14. With the engine stopped, check the power steering reservoir fluid level.
15. Remove power steering reservoir cap and add or remove fluid so that the level is at the COLD MAX
line. Reinstall the power steering reservoir cap.
16. Start the engine and moderately (approximately 180° [1/2 turn] per second) turn the steering wheel
from left to right, then back to the left, lightly contacting the steering stops at the end of each turn.
Stop the engine.
17. With the engine stopped, check the power steering reservoir fluid level.
18. Remove power steering reservoir cap and add or remove fluid so that the level is at the COLD MAX
line. Reinstall the power steering reservoir cap.
19. Repeat steps 16, 17 and 18 until the power steering reservoir fluid level has stabilized to the COLD
MAX line and no air bubbles or foam exist in the fluid.
NOTE: If power steering fluid is extremely foamy, allow vehicle to stand for a few minutes, then repeat
Steps 9 through 19 until air bubbles or cloudiness do not exist.
20. Adjust final fluid level to COLD MAX line at a fluid temperature of 0° - 30°C (32° - 86°F).
21. Reinstall the power steering reservoir cap.
22. Inspect for power steering fluid leaks.

9. Install front under cover.


Install the (7) front under cover bolts: torque to 13.5N.m (10 ft-lb)

10. Submit a warranty claim using the claims information for the Inspection/Repairs
completed.
11. Release the vehicle, inspection complete.
Inspection 1: A/T Fluid Leak Inspection
PARTS INFORMATION: (NOT REQUIRED)
Inspection 2: Power Steering Box Leak
PARTS INFORMATION:
Description

Quantity

Part #

Washer-Lock

4

49726-50W00

Genuine NISSAN PSF
or Equivalent

2 Max

999MP-AG000P

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC563
Claim Type:
CM
PNC:
PC563
Symptom:
ZZ
Diagnosis:
99
Description:
Flat
Op
Rate
Codes
Time

Parts
Expense
Required
Code
on claim Required

MULTI-POINT INSPECTION
Multi-Point Inspection: (ALL)
1. A/T Fluid Leak Inspection
(Includes Hose & Clamp Adjustment)
2. Power Steering Box Leak

PC5630

0.5 Hr

No

No

Yes

No

INSPECTION 2 - Repair
Inspect Automatic Transmission Fluid
Leak & Power Steering Box Leak.
Replace 4 Copper Washers: Power
Steering Hose Assembly Pressure &
Return Connections

PC5631

1.5 Hr