Reference:

Date:

NTB16-120

December 6, 2016

VOLUNTARY SERVICE CAMPAIGN
2013 – 2014 PATHFINDER; CVT
CAMPAIGN ID #:

PC500

APPLIED VEHICLES: 2013 – 2014 Pathfinder (R52)
Check Service COMM to confirm campaign eligibility.

INTRODUCTION
Nissan is conducting this voluntary service campaign on certain specific 2013-2014
Pathfinder vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or
CVT control valve. This service will be performed at no charge to the customer for parts or
labor.

IDENTIFICATION NUMBER
Nissan has assigned identification number PC500 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/53

REPAIR OVERVIEW
Check Service COMM campaign ID # PC500 to confirm
the vehicle you are working on requires this campaign.
Service advisor interviews the customer (see page 3)
and writes the result (Yes or No) on the repair order.
Check for DTCs and print the screen showing diagnostic result.
YES
Was DTC P17F0 or P17F1 stored?
NO
Check/Perform TCM reprogramming.
Did the customer answer Yes or No to the interview question?
(See service advisor interview result on the repair order.)
Customer
answered
Yes

Customer
answered
No

YES

Was DTC P17F0
stored?
NO

Perform Chain
inspection
NG

Replace
CVT

YES

NO

OK

Replace
valve body

End

Perform test drive and
then check for DTCs.

NO

2/53

Was DTC P17F1
stored?

Was P17F0 or P17F1
stored after test drive? YES

NTB16-120

TABLE OF CONTENT
Page
REPAIR OVERVIEW ………………………………………………………………………..

2

SERVICE ADVISOR INTERVIEW …………………………………………………………

3

REQUIRED SPECIAL TOOLS ……………………………………………………………..

4

CHECK FOR DTCs ………………………………………………………………………….

5

TCM REPROGRAMMING ……………………………………………………………….....

7

TEST DRIVE ………………………………………………………………………………….

14

CVT CHAIN INSPECTION / VALVE BODY REMOVAL ……………………………….. 16
REPLACE CVT ASSEMBLY ………………………………………………………………..

25

REPLACE VALVE BODY (CONTROL VALVE ASSEMBLY) …………………………...

26

COOLER FLUSH …………………………………………………………………………….

33

ERASE / WRITE CALIBRATION DATA WHEN REPLACING CVT OR VALVE BODY

38

POWERTRAIN CALL CENTER (PCC) AUTHORIZATION ……………………………..

50

PARTS INFORMATION ……………………………………………………………………..

51

CLAIMS INFORMATION ……………………………………………………………………

52

SERVICE ADVISOR INTERVIEW
Question
Are you experiencing any issue with your transmission?


YES

NO

Write the result of this interview question on the repair order.

3/53

NTB16-120

REQUIRED SPECIAL TOOLS

Tech Cam J-51951

Lens swab J-51963
(not part of J-51951)

Figure 26
Remove protective
film before first use

Additional kits and individual components of Tech Cam J-51951 are available from
Tech•Mate; online at www.nissantechmate.com, or by phone (1-800-662-2001).

4/53

NTB16-120

SERVICE PROCEDURE

CHECK FOR DTCs
1. Connect CONSULT-III plus (C-III plus) to vehicle with the plus VI.
2. Start C-III plus.
3. Turn the ignition ON (engine OFF).
4. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

5. Select Diagnosis (All Systems).

Step 4:
plus VI is
recognized

Step
5

Figure 1A
6. Select TRANSMISSION.

Step
6

Figure 2A

5/53

NTB16-120

7. Select Self Diagnostic Result.

8. Print a copy of the C-III plus screen showing the diagnostic result (see example in
Figure 3A).


Make sure the VIN is displayed at the top of the screen.
VIN must show
on printout

Pathfinder R52 201x

5N1AR2Mxxxx-xxxxxx

Step
7
P17F1

CVT JUDDER (T/M INSPECTION)

xxxxx

EXAMPLE

Step
11

Figure 3A

9. Attach the printout to the repair order.

10. If any DTCs other than P17F0 or P17F1 are stored, they should be repaired and erased
before continuing.


DTCs other than P17F0 or P17F1 are not covered by this bulletin.

11. Next step:


If DTC P17F0 or P17F1 was not stored; go to TCM reprogramming on the next
page.



If DTC P17F0 or P17F1 was stored; refer to the flow chart on page 2 for the next
step.

6/53

NTB16-120

TCM REPROGRAMMING

NOTE: If DTC P17F0 or P17F1 was stored, reprogramming is not needed.

IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized to the current date.



All CONSULT related software updates (if any) have been installed.

NOTE:


Some vehicles affected by this campaign may already have the specified
reprogramming. In step 6 of the reprograming procedure you will determine if
reprograming is needed.



Most instructions for reprogramming with CONSULT-III plus (C-III plus) are
displayed on the CONSULT PC screen.



If you are not familiar with the reprogramming procedure, click here. This will
link you to the "CONSULT- III plus Reprogramming" general procedure.

CAUTION:


Connect the GR8 to the vehicle battery, set to “power supply” mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the TCM may be damaged.



Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.



Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.



Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the VI. If Bluetooth® signal waves are
within range of the CONSULT PC during reprogramming, reprogramming may
be interrupted and the TCM may be damaged.

7/53

NTB16-120

1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.

2. Start C-III plus.

3. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

4. Select Re/programming, Configuration.

Step 3:
plus VI is
recognized
Step
4

Figure 1B

5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 2B on the next page.

8/53

NTB16-120

6. When you get to the screen shown in Figure 2B, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).

6A: Current TCM P/N
TRANSMISSION

31036 -

Figure 2B
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.


If there is a match, continue with the reprogramming procedure.



If there is not a match, reprogramming is not needed.

Table A
Model

Pathfinder
with V6
engine

Model Year

Current TCM Part Number Before Reprogramming: 31036 -

2013

3KD2A
3KD4A, 3KD4B, 3KD4C, 3KD4D, 3KD4E
3KD5A, 3KD5B
3KA2A
3KA4A, 3KA4B, 3KA4C, 3KA4D, 3KA4E
3KA5A, 3KA5B

2014

9PA3A, 9PA3B, 9PA3C, 9PA3D
9PA7A, 9PA7B, 9PA7C, 9PA7D

9/53

NTB16-120

7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.

NOTE:


In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 3B displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.



If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle.

TRANSMISSION

Figure 3B

10/53

NTB16-120

8. When the screen in Figure 4B displays, reprogramming is complete.

NOTE: If the screen in Figure 4B does not display (indicating that reprogramming did
not complete), refer to the information on the next page.

9. Disconnect GR8 from the vehicle.

10. Select Next.

Step
10

Figure 4B

NOTE:


In the next step (page 13) you will perform Erase All DTCs.



DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.

11/53

NTB16-120

TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5B:


Check battery voltage
(12.0–15.5 V).



Ignition is ON, engine OFF.



External Bluetooth® devices
are OFF.



All electrical loads are OFF.



Select retry and follow the
on screen instructions.



“Retry” may not go through
on first attempt and can be
selected more than once.

Figure 5B

If reprogramming does not complete and the “X” icon displays as shown in
Figure 6B:


Check battery voltage
(12.0 – 15.5 V).



CONSULT A/C adapter is
plugged in.



Ignition is ON, engine OFF.



Transmission is in Park.



All C-III plus / VI cables are
securely connected.



All C-III plus updates are
installed.



Select Home, and restart
the reprogram procedure
from the beginning.

Figure 6B

12/53

NTB16-120

11. Follow the on-screen instructions to Confirm Shift Lever Position Display.
12. Follow the on-screen instructions to Erase DTCs.
13. When the entire reprogramming process is complete, the screen in Figure 7 will display.
14. Verify the before and after part numbers are different.
15. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.
16. Select Confirm.

31036 - _ _ _ _ _

Step
14

31036 - _ _ _ _ _

TRANSMISSION

Step
15

Step
16

Figure 7B

17. Return C-III plus to the Home screen.
18. Turn OFF C-III plus and the vehicle ignition.